Category: Cybersecurity
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Compromised Logins Now the Top Entry Point for Ransomware
Compromised logins have overtaken software flaws as the top entry point for ransomware. How credential-driven attacks work and how to stop them.
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AI Evidence Trails That Strengthen PCI Breach Claims
AI Evidence Trails for PCI Breach Claims in Contact Centers Payment Card Industry (PCI) incidents rarely start with a single dramatic mistake. More often...
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CISA warns admins to patch actively exploited SharePoint flaws
CISA warns admins to patch three actively exploited flaws in on-premises SharePoint Server. Affected versions and mitigation steps.
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Retail AI Agents Breaking Stuff and the Fix Loop
AI Agent Failures in Retail Service and the Fix Loop Retail customer service is where AI agents go to prove themselves. The problems are familiar but...
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AI-Driven PCI Change Scanning for Contact Center Compliance
AI-Driven PCI Change Scanning for Contact Center Compliance Contact centers run on a tangle of systems: voice platforms, chat tools, CRM screens...
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AI-Assisted Patch Triage to Get Contact Centers Back Online
AI-Assisted Patch Triage for Contact Centers After Outages After a contact center outage, the hardest part is not deploying the fix. The hardest part is...
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AI Agent Security Playbooks for Call Center Zero Trust Teams
AI Agent Security Playbooks for Call Center Zero Trust Call centers run on speed and accuracy, yet they also handle some of the most sensitive data most...
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In Other News: DHS Database Hacked, Canada Disrupts Ransomware
DHS database hack, Adobe's faster patch cadence, and a Canadian ransomware takedown: this week's security roundup and what it means for you.
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AI Contract Testing for Voice Biometrics and Compliance
AI Contract Testing for Voice Biometrics Under PCI and HIPAA Voice biometrics sits at the intersection of identity, accessibility, and sensitive data. If...
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How a PCI Calm Call Center Built Automated Evidence Trails
PCI Calm Call Center Changes with Automated Evidence Trails Call centers sit at a tricky intersection of customer service and regulatory pressure. Agents...
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Ransomware Uses a Malicious Driver to Disable Endpoint Defenses
A new ransomware family abuses the PoisonX kernel driver to shut down endpoint defenses. How BYOVD attacks work and how to block them.
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Passkey-Backed Call Center Access Controls for Zero Trust
Passkey-Based Call Center Access Controls for Zero Trust Call centers sit at the intersection of high-volume customer interactions and high-stakes data...
