Cybersecurity Blog
Category: Cybersecurity
Chinese-Made Zbtlink Routers Ship With Backdoor That Opens Unauthenticated Root Shells
Posted August 6, 2026 in Compliance, HIPAA, Cybersecurity, CMMC
Cybersecurity researchers recently disclosed a factory-shipped backdoor embedded in at least twenty Chinese router...
Service Level Agreements for AI Agents Customer Support
Posted August 6, 2026 in AI, Compliance
Service Level Agreements for AI Agents in Customer Support AI agents are increasingly used in customer support,...
Zero Trust for Contact Center Vendor Contracts Sharing Data
Posted August 5, 2026 in Compliance, Penetration Testing, Managed Services
Zero Trust for Contact Center Vendor Data Sharing Contracts Contact centers run on fast decisions, voice and chat...
Human in the Loop Governance for Safe GenAI Support
Posted August 4, 2026 in Compliance
Human-in-the-Loop Governance for GenAI Customer Support Customer support is where GenAI gets tested under real...
What Is an Incident Response Drill?
Posted August 4, 2026 in Cybersecurity
What is an incident response drill? Learn drill vs tabletop formats, how to run one step by step, NIST 800-171 3.6.3...
Brinks Home Discloses Data Breach as Hackers Leak Files
Posted August 3, 2026 in Compliance, CMMC, Data Breach, HIPAA, NIST
The recent disclosure regarding Brinks Home confirms a data breach in which threat actors successfully exfiltrated...
AI Agent QA Playbooks for Omnichannel Support Teams
Posted August 3, 2026 in AI, Compliance
AI Agent QA Playbooks for Omnichannel Customer Support AI agents are no longer confined to a single chat widget or a...
Zero Trust for Contact Center APIs That Keeps PCI Safe
Posted August 2, 2026 in Compliance
Zero Trust for Contact Center APIs Without Breaking PCI Contact center APIs sit at the crossroads of customer...
ESET tracks rise in malicious AI skills and adaptable malware
Posted August 1, 2026 in Ransomware, Compliance, Malware, AI, CMMC
Recent threat intelligence from ESET documents a clear shift in attacker behavior: malicious actors are actively...
How to Evaluate AI Evidence Quality in PCI Voice Audits
Posted August 1, 2026 in AI, Compliance
AI Evidence Quality for PCI Audits in Omnichannel Voice PCI audits have always depended on one thing above all else:...
CareCloud Data Breach Impacts Over 350,000
Posted July 31, 2026 in Compliance, Cloud Security, NIST, HIPAA, CMMC
In March 2026, a significant data compromise reached public disclosure when threat actors successfully exfiltrated...
Shared Responsibility for AI Cloud Contact Center Setups
Posted July 31, 2026 in AI, Compliance, Managed Services
Shared Responsibility in AI Cloud Setups for Contact Centers Contact centers are rapidly adopting AI, from agent...