1,574 articles in 12 categories
Expert insights on cybersecurity, AI, compliance, and IT from Petronella Technology Group in Raleigh, NC.
A bank heist service provider attack let thieves move up to $133 million from French bank Crédit Mutuel Arkéa, showing how a trusted vendor connection can become the weakest link. BleepingComputer reported the story in "Hackers...
Failover Patterns for AI Call Center Voice QA at Scale AI voice QA is moving from novelty to infrastructure. Teams use it to score compliance, detect...
A Chainalysis breach exposed names, password hashes, and live tokens for all users, including government and crypto customers.
US agencies urge healthcare, food, and chemical organizations to harden refrigeration controllers after hackers tampered with fridges and freezers.
Agentic AI Handoffs That Scale Across Multichannel CX Customer experience teams are moving from single-channel service to multichannel conversations that...
A French blood bank cyberattack tried to raise cold storage temperatures to extreme levels, but monitoring caught it and no blood products were compromised.
Blockchain Receipts for AI Customer Refund Disputes AI products can be convenient, fast, and astonishingly useful, yet refunds and billing disputes still...
How to tell if a photo is AI-generated: the checks anyone can run, what needs a forensic examiner, and the measured error rates of AI image detectors.
Allowlisting vs DLP vs CASB compared: what each control catches and misses against AI data exfiltration, with decision tables for small and regulated firms.
How to block ChatGPT, Gemini, Claude and Copilot on a business network: DNS, web gateway, allowlisting and Entra controls, and what to allow instead.
Cresta Meets Salesforce Agentforce Voice QA for Compliance Voice agents have moved from “nice to have” to a practical part of modern customer operations...
Salesforce Voice AI Buyer’s Checklist for Compliant CX Voice AI can help contact centers resolve more issues, reduce handle times, and keep customers...
