Category: Cybersecurity
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Shared Responsibility for AI Cloud Contact Center Setups
Shared Responsibility in AI Cloud Setups for Contact Centers Contact centers are rapidly adopting AI, from agent assist tools that draft responses to...
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CareCloud Data Breach Impacts Over 350,000
In March 2026, threat actors exfiltrated personal, financial, and medical information from CareCloud's cloud environment, impacting over 350,000 people.
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Streamlining PCI Redaction for Call Analytics Evidence Packs
PCI Redaction Automation for Call Analytics Evidence Packs Contact center teams live and die by evidence. When a dispute, audit request, or compliance...
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Semiconductor Firm Analog Devices Discloses Data Breach
Semiconductor firm Analog Devices disclosed unauthorized access and file exfiltration after detecting malicious actors in its systems in June.
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Identity Security for AI Automation Workflows at Speed
Designing Identity Security for AI Automation Workflows AI automation workflows do more than run models. They request data, call internal APIs, access...
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Former Citigroup CISO Blauner on What Makes A Great Security Leader
Former Citigroup CISO Blauner on the transforming security leader mandate, AI's accelerating influence on security careers, and operational resilience.
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Human-Led AI Automation to Keep Customer Support Quality
Human-Led Automation for AI Customer Support Quality AI can resolve tickets faster than most teams ever could, but speed alone does not equal quality...
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AI Digital Resilience Playbooks for Contact Center Uptime
AI Digital Resilience Playbooks for Contact Centers After Outages When an outage hits a contact center, the damage rarely stops at missed calls. Agents...
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DentaQuest Data Breach Potentially Impacts Over 23 Million People
In May 2026, a compromise of DentaQuest computer networks exfiltrated personal and dental health information, potentially impacting over 23 million people.
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Keeping Call Records Accurate with AI PCI Redaction Evidence
PCI Evidence With AI Redaction for Call Record Accuracy When call recordings are used as evidence, accuracy matters as much as privacy. Organizations...
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Fastjson 1.x RCE Targeted in Attacks With No Patch Available
A critical remote code execution flaw in Fastjson, Alibaba's widely deployed Java JSON library, is actively exploited in the wild with no patch available.
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AI Contract Clauses for Keeping Customer Data Safe
AI Contract Clauses for Secure Data Use in Customer Apps Customer-facing apps increasingly rely on AI, from summarizing conversations and classifying...
