Category: Cybersecurity
Page 9View all articles
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3.8 Million Impacted by Unlimited Technology Systems Data Breach
A breach at a third-party data center exposed personal, medical, and health insurance information, impacting 3.8 million people.
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Penetration Testing Cost: What Drives the Price
Penetration testing cost varies widely by scope. Learn the pricing models, scope variables, and compliance drivers that determine what you actually pay.
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Service Level Agreements for AI Agents Customer Support
Service Level Agreements for AI Agents in Customer Support AI agents are increasingly used in customer support, handling tasks like account lookups, order...
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Chinese-Made Zbtlink Routers Ship With Root Backdoor
Researchers disclosed a factory-shipped backdoor in at least 20 Chinese Zbtlink router models, present across all 21 current firmware images.
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Zero Trust for Contact Center Vendor Contracts Sharing Data
Zero Trust for Contact Center Vendor Data Sharing Contracts Contact centers run on fast decisions, voice and chat transcripts, customer identifiers...
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Human in the Loop Governance for Safe GenAI Support
Human-in-the-Loop Governance for GenAI Customer Support Customer support is where GenAI gets tested under real pressure: confused customers, incomplete...
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What Is an Incident Response Drill?
What is an incident response drill? Discover the difference between drill and tabletop, step-by-step guide, and compliance rules for NIST 800-171 and HIPAA.
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AI Agent QA Playbooks for Omnichannel Support Teams
AI Agent QA Playbooks for Omnichannel Customer Support AI agents are no longer confined to a single chat widget or a predictable FAQ flow. They now show...
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Brinks Home Discloses Data Breach as Hackers Leak Files
Brinks Home discloses a data breach in which threat actors exfiltrated sensitive files from the physical security firm as hackers leak stolen data.
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Zero Trust for Contact Center APIs That Keeps PCI Safe
Zero Trust for Contact Center APIs Without Breaking PCI Contact center APIs sit at the crossroads of customer experience and regulated payment workflows...
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How to Evaluate AI Evidence Quality in PCI Voice Audits
AI Evidence Quality for PCI Audits in Omnichannel Voice PCI audits have always depended on one thing above all else: evidence you can trust. When the...
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ESET tracks rise in malicious AI skills and adaptable malware
ESET threat intelligence documents attackers adapting established techniques to AI platforms, refining adaptable malware and purpose-built tooling.
