Posts tagged: Compliance
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Closing the AI Communication Gap with Customer Service QA
The AI communication gap shows up when fluent answers miss intent or policy; QA design closes it with test methods, scenarios and measurement.
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Independence Day AI Call Center Firebreaks for Resilience
Firebreaks for AI call centers set boundaries on what agents may do under stress, so one failed check never cascades into a full outage.
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Independence Day Data Borders and SRE DR Drills
Customer data borders and DR drills prove your controls hold under stress. See how to define boundaries and rehearse failures before a seasonal surge.
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How We Scored 110 on Our Own CMMC Self-Assessment
Petronella Technology Group earned a perfect 110 SPRS score on its own CMMC Level 2 self-assessment. Five lessons for defense contractors pursuing the same.
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Independence Day Customer Service AI Drills for Calm
Plan AI customer service drills before the holiday surge, testing accuracy, safety and escalation so the assistant hands off cleanly when confidence drops.
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AI Contract Testing for Compliant Regulated Contact Centers
AI contract testing treats each integration in a regulated contact center as an enforceable agreement, catching data handling deviations before release.
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Biometric Passkeys for AI Support Logins Cut Risk
How biometric passkeys cut account takeover risk in AI support logins, and why strong login methods still need authorization checks and audit logging.
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Quiet AI Disaster Recovery for Customer Service
An AI disaster recovery approach for customer service, built for quiet failures like accuracy decay, escalation misrouting, and silent tool errors.
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Klue’s Salesforce Breach: Audit-Friendly Access Controls
The Klue Salesforce breach shows why audit-friendly access controls matter, from clear ownership and documented intent to evidence produced on demand.
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False SPRS Score Costs a Defense Contractor $507,144
LOGZONE self-reported a perfect 110 SPRS score; DIBCAC found negative 170. Inside the $507,144 False Claims Act settlement and its lessons.
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Salesforce Help Agent QA Runbook for Secure Knowledge Flows
An agent QA runbook for Salesforce knowledge flows that checks answer accuracy, permission boundaries and audit trails on every support case response.
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Local-First AI QA for Auditable Cloud Privacy
How local-first AI QA keeps sensitive cloud data inside an approved boundary while producing auditable privacy evidence with explicit export controls.
