Category: Cybersecurity
Page 2View all articles
-
French Bank Heist Service Provider Attack Hits $133 Million
A bank heist service provider attack let thieves move up to $133 million from French bank Crédit Mutuel Arkéa, showing how a trusted vendor connection can become the weakest...
-
AI Call Center Voice QA Failover Playbooks at Scale
Failover Patterns for AI Call Center Voice QA at Scale AI voice QA is moving from novelty to infrastructure. Teams use it to score compliance, detect...
-
Chainalysis Breach Exposed Credentials and Tokens for All Users
A Chainalysis breach exposed names, password hashes, and live tokens for all users, including government and crypto customers.
-
US Agencies Warn on Hacking of Refrigeration Controllers
US agencies urge healthcare, food, and chemical organizations to harden refrigeration controllers after hackers tampered with fridges and freezers.
-
Scalable Agentic AI Handoffs Across Customer Touchpoints
Agentic AI Handoffs That Scale Across Multichannel CX Customer experience teams are moving from single-channel service to multichannel conversations that...
-
French Blood Bank Cyberattack Thwarted, No Products Lost
A French blood bank cyberattack tried to raise cold storage temperatures to extreme levels, but monitoring caught it and no blood products were compromised.
-
Blockchain Receipts for Faster AI Refund Disputes
Blockchain Receipts for AI Customer Refund Disputes AI products can be convenient, fast, and astonishingly useful, yet refunds and billing disputes still...
-
Cresta and Salesforce Agentforce Voice QA for Compliance
Cresta Meets Salesforce Agentforce Voice QA for Compliance Voice agents have moved from “nice to have” to a practical part of modern customer operations...
-
Salesforce Voice AI Buyer’s Checklist for Compliant CX
Salesforce Voice AI Buyer’s Checklist for Compliant CX Voice AI can help contact centers resolve more issues, reduce handle times, and keep customers...
-
8x8’s Longer AI Memory Helps Customer Support Scale
8x8’s Longer AI Memory for Customer Support That Scales Customer support teams have always lived with a paradox. Customers expect fast answers, yet their...
-
Compliant AI Call Privacy Without Making Customers Wait
Compliant AI Call Privacy Without Customer Friction AI is now embedded in call centers, sales lines, support hotlines, and even appointment booking. Many...
-
Spooky Consent Trails for AI Customer Service That Holds Up
Spooky Consent Trails for AI Customer Service That Holds Up AI in customer service can be helpful, fast, and consistent. It can also feel unsettling when...
