Cybersecurity Blog
Category: Cybersecurity
Ransomware Uses a Malicious Driver to Disable Endpoint Defenses
Posted July 9, 2026 in Ransomware, Compliance, HIPAA, CMMC, NIST
Cybersecurity researchers have recently flagged a new ransomware family known as GodDamn that leverages the PoisonX...
How a PCI Calm Call Center Built Automated Evidence Trails
Posted July 9, 2026 in Compliance
PCI Calm Call Center Changes with Automated Evidence Trails Call centers sit at a tricky intersection of customer...
Why The Gentlemen ransomware is a test of identity and recovery controls
Posted July 8, 2026 in Ransomware, Compliance, HIPAA, NIST, CMMC
The recent emergence of The Gentlemen ransomware has exposed a persistent vulnerability across modern enterprise...
Passkey-Backed Call Center Access Controls for Zero Trust
Posted July 8, 2026 in Compliance
Passkey-Based Call Center Access Controls for Zero Trust Call centers sit at the intersection of high-volume customer...
JadePuffer: The First Complete LLM-Driven Ransomware Attack
Posted July 7, 2026 in AI, Compliance, Ransomware, HIPAA, NIST
The emergence of a fully autonomous, LLM-driven ransomware campaign marks a fundamental shift in how adversaries...
AI Outcome-Based Contact Center QA Metrics Proving ROI
Posted July 7, 2026 in AI, Compliance
Outcome-Based AI Contact Center QA Metrics That Prove Value Traditional contact center QA has a familiar feel:...
Agentforce Outcome Pricing QA for Trustworthy Support
Posted July 6, 2026 in AI, Compliance
Agentforce and Outcome Pricing QA for AI Customer Support AI customer support is moving from “answer generation” to...
Closing the AI Communication Gap with Customer Service QA
Posted July 5, 2026 in AI, Compliance
AI Customer Service QA for the AI Communication Gap AI customer service has improved speed and availability, but it...
Pig Butchering Scams 2026: How They Work and How to Escape
Posted July 5, 2026 in Blockchain, Cryptocurrency, Malware
Pig butchering scams cost Americans $7.2 billion in 2025 per the FBI. Learn how these crypto romance scams work, the...
Independence Day AI Call Center Firebreaks for Resilience
Posted July 4, 2026 in AI, Compliance
Independence Day AI Call Center Firebreaks for Resilience Call centers feel like the last place to break, until the...
Independence Day Data Borders and SRE DR Drills
Posted July 3, 2026 in Disaster Recovery, Compliance
Quiet Independence Day Customer Data Borders and SRE DR Drills Independence Day celebrations can feel loud, but the...
Quiet Independence Day Cyber Drills for Call Centers
Posted July 2, 2026
Quiet Independence Day Cyber Drills for Call Center Resilience Independence Day has a familiar theme: freedom,...