Network and ComputerSupport Services
IT issues do not wait for business hours, and they do not fix themselves. Every hour of unplanned downtime costs businesses thousands of dollars in lost productivity, missed deadlines, and lost revenue. The average cost of a data breach reached $4.88M in 2024 (IBM), and unpatched systems are one of the leading entry points. Petronella Technology Group provides comprehensive network and computer support for businesses in Raleigh-Durham and beyond, combining proactive 24/7 monitoring with rapid issue resolution to keep your infrastructure running at peak performance.
What We Support
End-to-end support for your entire IT infrastructure, from network equipment to user workstations.
Network Support
Managed switches, routers, firewalls, wireless access points, and VPN connections monitored, maintained, and optimized for performance. PTG configures VLAN segmentation, QoS policies, and firewall rules following cybersecurity best practices to keep your network fast and secure.
Server Support
Windows and Linux server administration including OS patching, performance tuning, capacity planning, Active Directory management, and backup verification. We support physical servers, VMware/Hyper-V virtual environments, and cloud instances on AWS, Azure, and Google Cloud.
Desktop Support
Workstation troubleshooting, software installation and licensing, printer and peripheral management, and end-user support for Windows and Mac endpoints. PTG resolves issues remotely when possible and dispatches on-site technicians when hands-on work is required.
Remote Access and Security
VPN configuration, remote desktop services, zero-trust network access (ZTNA), and secure access solutions designed for remote and hybrid workforces. We ensure your remote employees have the same performance and security as on-site users.
Proactive, Not Reactive
Monitoring and Prevention
- 24/7 network and server monitoring with automated alerts
- Automated patch management for operating systems and applications
- Disk space, CPU, memory, and bandwidth trending to prevent capacity issues
- Quarterly infrastructure reviews and technology roadmap planning
Response and Resolution
- Remote support begins within 1-2 hours for standard issues
- Priority response for critical system-down emergencies
- Same-day on-site visits in the Raleigh-Durham Research Triangle
- Root cause analysis and documentation to prevent repeat incidents
Support Questions
How quickly do you respond to issues?
Remote support typically begins within 1-2 hours for standard issues. Critical system-down emergencies receive priority response. On-site visits in the Raleigh-Durham area are usually same-day or next business day depending on severity.
Do you support both Windows and Mac?
Yes. PTG supports mixed environments including Windows, Mac, and Linux workstations alongside Windows and Linux servers. We also support mobile devices (iOS and Android) through MDM platforms for businesses with BYOD or company-issued device policies.
Can you support our remote employees?
Yes. PTG provides remote support tools and secure access solutions that enable us to support employees regardless of their location. We configure VPN, remote desktop, and zero-trust access to give remote workers the same performance and security as on-site staff.
What makes PTG different from other IT support companies?
PTG is a cybersecurity-first IT firm with 24+ years of experience. Our founder Craig Petronella holds CMMC-RP, CCNA, CWNE, and DFE #604180 credentials, and our entire team is CMMC-RP certified. We do not just fix problems. We build resilient infrastructure that prevents them.
Do you support compliance requirements like CMMC and HIPAA?
What size businesses do you support?
PTG serves businesses from 10 to 500 employees across the Raleigh-Durham Research Triangle and nationwide. Our support plans scale with your organization, from basic monitoring and break-fix support to fully managed IT with a dedicated account team and guaranteed response times.
Stop Reacting to IT Problems
Contact PTG for a free infrastructure assessment. We evaluate your network, identify risks, and recommend a support plan that keeps your business running without interruption.