Cybersecurity Blog
Zero Trust for Contact Center Vendor Contracts Sharing Data
Posted August 5, 2026 in Compliance, Penetration Testing, Managed Services
Zero Trust for Contact Center Vendor Data Sharing Contracts Contact centers run on fast decisions, voice and chat...
CISA Issues Updated Guidance on Minimum Elements of an SBOM
Posted August 4, 2026 in Compliance, HIPAA, CMMC, Cybersecurity
The United States Cybersecurity and Infrastructure Security Agency recently published updated guidance establishing...
Human in the Loop Governance for Safe GenAI Support
Posted August 4, 2026 in Compliance
Human-in-the-Loop Governance for GenAI Customer Support Customer support is where GenAI gets tested under real...
HIPAA Compliant Password Managers Guide
Posted August 4, 2026 in Cybersecurity, Compliance
What makes a HIPAA compliant password manager? BAA availability, Security Rule access controls, and the policies your...
What Is an Incident Response Drill?
Posted August 4, 2026 in Cybersecurity
What is an incident response drill? Learn drill vs tabletop formats, how to run one step by step, NIST 800-171 3.6.3...
Brinks Home Discloses Data Breach as Hackers Leak Files
Posted August 3, 2026 in Compliance, CMMC, Data Breach, HIPAA, NIST
The recent disclosure regarding Brinks Home confirms a data breach in which threat actors successfully exfiltrated...
AI Agent QA Playbooks for Omnichannel Support Teams
Posted August 3, 2026 in AI, Compliance
AI Agent QA Playbooks for Omnichannel Customer Support AI agents are no longer confined to a single chat widget or a...
Artificial Intelligence: Ars Notoria and the Promise of Instant Knowledge
Posted August 2, 2026 in AI, Compliance, CMMC, NIST, HIPAA
The allure of acquiring vast knowledge without the laborious process of study is as old as civilization itself....
Zero Trust for Contact Center APIs That Keeps PCI Safe
Posted August 2, 2026 in Compliance
Zero Trust for Contact Center APIs Without Breaking PCI Contact center APIs sit at the crossroads of customer...
ESET tracks rise in malicious AI skills and adaptable malware
Posted August 1, 2026 in Ransomware, Compliance, Malware, AI, CMMC
Recent threat intelligence from ESET documents a clear shift in attacker behavior: malicious actors are actively...
How to Evaluate AI Evidence Quality in PCI Voice Audits
Posted August 1, 2026 in AI, Compliance
AI Evidence Quality for PCI Audits in Omnichannel Voice PCI audits have always depended on one thing above all else:...
CareCloud Data Breach Impacts Over 350,000
Posted July 31, 2026 in Compliance, Cloud Security, NIST, HIPAA, CMMC
In March 2026, a significant data compromise reached public disclosure when threat actors successfully exfiltrated...