Outsourced IT Manager Services in Raleigh-Durham

Let an experienced IT manager handle your technology operations so you can focus on what you do best. Petronella Technology Group provides outsourced IT management for small and mid-size businesses across the Triangle.

Get Started Call 919-348-4912

What Is an Outsourced IT Manager?

Running a small business means wearing many hats, and IT management is often one hat too many. Your business needs someone to evaluate, plan, organize, and control your IT operations -- but you may not have the budget for a full-time IT Manager.

Petronella Technology Group offers outsourced IT management services that provide your business with experienced, dedicated IT leadership. Our outsourced IT managers handle the day-to-day oversight of your technology environment, coordinate with vendors, manage support issues, and ensure your systems run smoothly and securely.

What Your Outsourced IT Manager Does

  • Day-to-day IT operations oversight and coordination
  • IT support ticket management and issue escalation
  • Vendor management and contract negotiations
  • Technology procurement guidance and purchasing coordination
  • Network and system performance monitoring
  • Security policy implementation and enforcement
  • Employee technology onboarding and offboarding
  • IT asset tracking and lifecycle management
  • Regular reporting on IT health, issues, and recommendations

Who Benefits from an Outsourced IT Manager?

  • Small businesses in Raleigh, Durham, Chapel Hill, and RTP that need IT oversight but cannot justify a full-time IT manager salary
  • Business owners who are tired of managing IT issues themselves
  • Companies between IT hires who need immediate management coverage
  • Growing organizations that need to formalize their IT operations
  • Businesses looking to improve accountability and documentation of IT processes

Why Choose PTG?

PTG's outsourced IT managers are experienced professionals who bring structure and accountability to your technology operations. We integrate with your team, understand your business goals, and manage your IT environment as if it were our own. You get the benefit of dedicated IT management without the full-time cost.

  • Local presence in Raleigh-Durham with responsive, accessible management
  • Transparent reporting and communication
  • Seamless coordination with PTG's full managed services and cybersecurity capabilities
  • Scalable engagement that grows with your business

Frequently Asked Questions

What is the difference between an outsourced IT manager and an outsourced CTO?
An outsourced IT manager focuses on day-to-day IT operations, support coordination, and tactical technology management. An outsourced CTO provides strategic technology leadership, planning, and business-aligned technology decision-making. Many businesses benefit from both services.
How much time does the outsourced IT manager spend with our business?
Engagement levels are tailored to your needs, from a few hours per week to full-time coverage. We will work with you to determine the right amount of time based on your IT environment and operational complexity.
Can the outsourced IT manager work with our current IT vendor?
Yes. Our IT managers routinely coordinate with third-party vendors, service providers, and existing IT staff to ensure smooth operations.
Do we need managed IT services in addition to an outsourced IT manager?
Not necessarily, though many clients combine both for comprehensive coverage. The outsourced IT manager can oversee your existing IT setup or work in concert with PTG's managed services for a complete solution.
How do we get started?
Contact PTG at 919-348-4912 or visit our contact page to schedule a discussion about your IT management needs. We will assess your current situation and recommend the right level of outsourced IT management.

Professional IT Management Without the Full-Time Cost

Contact Petronella Technology Group to learn how an outsourced IT manager can bring structure and reliability to your technology operations.

919-348-4912 Get Started

5540 Centerview Dr., Suite 200, Raleigh, NC 27606

Why Choose Petronella Technology Group

Petronella Technology Group has been a trusted IT and cybersecurity partner for businesses across Raleigh, Durham, Chapel Hill, Cary, Apex, and the Research Triangle since 2002. Led by CEO Craig Petronella, an NC Licensed Digital Forensics Examiner (License# 604180-DFE), CMMC Certified Registered Practitioner, Cybersecurity Expert Witness, Hyperledger Certified, and MIT-certified professional in cybersecurity, AI, blockchain, and compliance, PTG brings deep expertise to every engagement.

With BBB accreditation since 2003 and more than 2,500 businesses served, PTG has the experience and track record to deliver results. Craig Petronella is an Amazon number-one best-selling author of books including "How HIPAA Can Crush Your Medical Practice," "How Hackers Can Crush Your Law Firm," and "The Ultimate Guide To CMMC." He has been featured on ABC, CBS, NBC, FOX, and WRAL, and serves as an expert witness for law firms in cybercrime and compliance cases.

PTG holds certifications including CCNA, MCNS, Microsoft Cloud Essentials, and specializes in CMMC 2.0, NIST 800-171/172/173, HIPAA, FTC Safeguards, SOC 2 Type II, PCI DSS, GDPR, CCPA, and ISO 27001 compliance. Our forensic specialties include endpoint and networking cybercrime investigation, data breach forensics, ransomware analysis, data exfiltration investigation, cryptocurrency and blockchain analysis, and SIM swap fraud investigation.

Digital Marketing That Drives Results

Effective digital marketing requires more than just a website and social media presence. It demands a strategic, data-driven approach that connects your business with the right audience at the right time with the right message. PTG marketing services combine deep technical expertise with creative strategy to help businesses in the Research Triangle generate qualified leads, build brand awareness, and grow revenue through digital channels. Our team understands both the technology and the business strategy behind successful digital marketing campaigns.

Our approach begins with understanding your target audience, competitive landscape, and business objectives. We develop comprehensive marketing strategies that include search engine optimization to capture organic traffic, paid advertising campaigns for immediate visibility, content marketing to establish thought leadership, email marketing for nurturing leads and retaining customers, and social media engagement to build community and brand loyalty. Every campaign is tracked with detailed analytics so you can see exactly how your marketing investment is performing and where adjustments can maximize results.

Website design and development is the foundation of effective digital marketing. PTG creates professional, responsive websites that are optimized for search engines, user experience, and conversion. Our websites load quickly, display beautifully on all devices, and guide visitors toward taking the actions that matter most to your business, whether that is scheduling a consultation, requesting a quote, or making a purchase. We also ensure that your website meets accessibility standards and security best practices, protecting both your business and your visitors.

What sets PTG apart from typical marketing agencies is our deep understanding of technology and security. We ensure that marketing tools and platforms are implemented securely, that customer data is handled in compliance with privacy regulations, and that marketing technology integrates seamlessly with your existing business systems. This combination of marketing expertise and technical depth means that your digital marketing efforts are not only effective at generating business but also secure, compliant, and aligned with your overall technology strategy.

Our Approach to Cybersecurity

At Petronella Technology Group, cybersecurity is not just about installing antivirus software or setting up a firewall. We take a comprehensive, layered approach to security that addresses people, processes, and technology. Our methodology is built on industry-standard frameworks including NIST Cybersecurity Framework, CIS Controls, and MITRE ATT&CK, ensuring that your security program is aligned with the same standards used by Fortune 500 companies and government agencies. Every engagement begins with a thorough assessment of your current security posture, followed by a prioritized remediation roadmap that addresses your most critical risks first.

Our security operations team provides continuous monitoring through our Security Information and Event Management platform, which correlates events across your entire environment to detect threats in real time. When a potential threat is identified, our analysts investigate and respond immediately, often containing threats before they can cause damage. This proactive approach dramatically reduces the risk of successful cyberattacks and provides the rapid response capability that is essential in today's threat landscape.

We believe that employee awareness is one of the most important layers of defense. Human error remains the leading cause of data breaches, and no amount of technology can fully compensate for untrained employees. PTG provides comprehensive security awareness training programs that educate your team about phishing, social engineering, password security, data handling, and incident reporting. Our training programs include simulated phishing campaigns that test employee readiness and identify areas where additional education is needed, helping organizations build a strong security culture from the ground up.

Beyond prevention, PTG prepares organizations for the reality that breaches can occur despite the best defenses. Our incident response planning services help businesses develop, document, and test response procedures so that when an incident does occur, your team knows exactly what to do. From tabletop exercises to full incident simulations, we ensure that your organization is prepared to respond quickly and effectively, minimizing damage, preserving evidence, and meeting all regulatory notification requirements within required timeframes.

Additional Questions and Answers

What digital marketing services does PTG offer?
PTG offers comprehensive digital marketing services including search engine optimization, content marketing strategy and creation, social media management and advertising, website design and development, marketing automation and email campaigns, graphic design and branding, ecommerce solutions, and web hosting. Our marketing team works with businesses throughout the Research Triangle to develop data-driven marketing strategies that generate leads, increase brand awareness, and drive measurable revenue growth. We combine technical expertise with creative strategy to deliver marketing solutions that align with your business objectives.
How does SEO help my business attract more customers?
Search engine optimization helps your business appear in search results when potential customers are actively looking for the products or services you offer. PTG implements both on-page and off-page SEO strategies including keyword research and optimization, technical SEO improvements, content creation, local SEO for Triangle-area visibility, link building, and analytics tracking. Businesses that invest in SEO consistently see increased website traffic, higher quality leads, improved brand credibility, and better return on marketing investment compared to traditional advertising methods alone.
Why is a professional website important for business growth?
A professional website serves as your business's digital headquarters and often provides the first impression for potential customers. Studies show that seventy-five percent of users judge a company's credibility based on its website design. PTG designs responsive, fast-loading, secure websites optimized for search engines and user experience. Our websites include mobile optimization, SSL security, clear calls to action, and integration with your marketing and CRM systems. A well-designed website works as a twenty-four-seven salesperson, generating leads and building trust with prospects even when your office is closed.
How does content marketing generate leads for businesses?
Content marketing generates leads by providing valuable, relevant information that attracts potential customers to your website and establishes your business as a trusted authority in your industry. PTG develops content marketing strategies that include blog posts, whitepapers, case studies, email newsletters, video content, and social media campaigns tailored to your target audience. Quality content improves search engine rankings, drives organic traffic, nurtures prospects through the buying journey, and generates qualified leads at a lower cost per acquisition than traditional advertising and outbound marketing methods.
What is marketing automation and how can it help my business?
Marketing automation uses technology to streamline and automate repetitive marketing tasks including email campaigns, lead nurturing sequences, social media posting, lead scoring, and campaign analytics. PTG implements marketing automation platforms that help businesses save time, improve lead conversion rates, deliver personalized communications at scale, and measure the effectiveness of marketing efforts with detailed analytics. Automation allows small marketing teams to achieve results that would otherwise require significantly larger staffs, making it an essential tool for growing businesses in the Research Triangle area.

PTG Service Areas

Petronella Technology Group delivers a comprehensive suite of technology and cybersecurity services to businesses throughout the Research Triangle. Our managed IT services provide proactive monitoring, maintenance, and help desk support that keeps your technology running smoothly and your team productive. We handle everything from server management and workstation support to cloud migrations and network infrastructure, giving you a complete IT department without the overhead of hiring in-house staff.

Our cybersecurity services protect your business from the constantly evolving threat landscape. We offer security risk assessments, vulnerability scanning, penetration testing, security awareness training, endpoint detection and response, email security, and managed SIEM monitoring. For businesses that need to meet regulatory requirements, our compliance consulting services cover CMMC, NIST, HIPAA, SOC 2, PCI DSS, GDPR, CCPA, ISO 27001, and FTC Safeguards Rule compliance with gap assessments, remediation planning, policy development, and audit preparation.

PTG also provides digital forensics and incident response services for businesses and law firms dealing with data breaches, cybercrimes, and litigation support. Our forensic lab handles computer and mobile device forensics, network forensics, cryptocurrency investigation, and electronic discovery. Craig Petronella provides expert witness testimony and forensic consulting for attorneys across North Carolina. Additionally, our cloud services team manages migrations to and ongoing operations in Microsoft Azure, AWS, Google Cloud, and private cloud environments.

Our emerging technology practice helps businesses leverage artificial intelligence, blockchain, and automation securely and compliantly. From custom AI development and secure inference hosting to AI compliance consulting and blockchain security, PTG ensures that organizations can adopt new technologies without compromising security or regulatory standing. We combine deep technical expertise with practical business insight to deliver technology solutions that drive real results for businesses of all sizes in the Raleigh-Durham-Chapel Hill area.

Ready to Get Started?

Contact Petronella Technology Group today for a free consultation. Serving Raleigh, Durham, Chapel Hill, and the Research Triangle since 2002.

919-348-4912 Schedule a Free Consultation

5540 Centerview Dr., Suite 200, Raleigh, NC 27606