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Erin Dotsey and BJ Saldana-Tovar of Petronella Cybersecurity interview Jamel Lugg of Gatekeeper. Gatekeeper is a proximity token based Multifactor authentication (MFA) solution.

0:0039:46

Recorded October 2021. Regulations, deadlines, requirements and products discussed in this episode reflect that date and may have changed since. For where things stand today, see our current compliance guidance or ask us.

The episode in brief

What this episode covers

In this episode of Encrypted Ambition, hosts Erin Dotsey and BJ Saldana-Tovar of Petronella Technology Group interview Jamel Lugg of Gatekeeper, a proximity token based multifactor authentication solution. The episode opens with a Verizon breach report showing upticks in social engineering, malware, and ransomware across industries, which the hosts link to the sudden shift to remote work and unprepared home setups.

Jamel, who joined Gatekeeper about six years ago and now works in client success, shares the customer habits that frustrate him most: writing passwords down and still using sequences like one, two, three, including one found under a keyboard at a medical practice. He explains that medical professionals focus on patient care, so Gatekeeper tries to make securing data easy for them. The conversation also touches on the internet's early days, cosmic rays causing computer glitches, exponential technological growth, and password uniqueness, with the Colonial Pipeline attack cited as an example. One host describes a demo of AI-driven cybersecurity software showing five thousand attempted attacks on a small business in a single day, and the episode closes with a call to secure and lock down passwords.

Worth remembering

Key takeaways

  1. One host argues that the sudden shift to remote work left employees without cybersecurity training, making home computers easy targets for hackers.
    “they don't have any training for you know cybersecurity. They don't, so they'll just click on whatever.”
  2. Jamel says the customer habits that frustrate him most are writing down passwords and still including one, two, three in them.
    “I think that's number one, and then number two would be still seeing one, two, three in some people's passwords.”
  3. Because medical professionals focus on patient care, Jamel says Gatekeeper tries to make switching to its security as easy as possible.
    “Their goal is to come in and provide healthcare to people, and they want to take care of their patients”
  4. Erin compares Gatekeeper to a vault or safe for data, arguing that flimsy protection lets attackers break through quickly.
    “Gatekeeper to me is like a vault. It's like a safe.”
  5. One speaker argues password uniqueness is still overlooked, citing the Colonial Pipeline attack that began with a password phished from another website.
    “Their account was hacked because someone was able to fish for a password on a whole different other website, and then they used it here using those credentials to shut down the pipeline for the East Coast.”
  6. One host describes a demo of AI-driven cybersecurity software revealing five thousand attempted attacks on one small business in a single day.
    “and there were already five thousand attempted attacks that day. Five thousand.”
  7. The episode closes by urging listeners to secure and lock down their passwords, since data may represent who they are.
    “Moral of the story: We're not sure what the internet is, but we are sure that you should secure your password.”

The summary and takeaways were drafted with AI from the transcript below. Each takeaway is shown with the passage it comes from.

From the show notes

About this episode

Erin Dotsey and BJ Saldana-Tovar of Petronella Cybersecurity interview Jamel Lugg of Gatekeeper. Gatekeeper is a proximity token based Multifactor authentication (MFA) solution that meets compliance with regulations such as HIPAA for medical practices and CMMC for DOD contractors. Token based solutions like Gatekeeper are much more secure than SMS based MFA. Petronella Technology Group particularly likes the inclusion of a password manager as well as deep integration with Microsoft Windows to help humans use a PIN instead of a complex password, while retaining the utmost is cybersecurity and logging.

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Episode transcript

Select any timestamp to play from that moment. This transcript was generated automatically from the audio and may contain errors, including in speaker names. The audio is the record.

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