Managed Internet Services for Triangle-Area Businesses

Why Choose Petronella Technology Group

Petronella Technology Group has been a trusted IT and cybersecurity partner for businesses across Raleigh, Durham, Chapel Hill, Cary, Apex, and the Research Triangle since 2002. Led by CEO Craig Petronella, an NC Licensed Digital Forensics Examiner (License# 604180-DFE), CMMC Certified Registered Practitioner, Cybersecurity Expert Witness, Hyperledger Certified, and MIT-certified professional in cybersecurity, AI, blockchain, and compliance, PTG brings deep expertise to every engagement.

With BBB accreditation since 2003 and more than 2,500 businesses served, PTG has the experience and track record to deliver results. Craig Petronella is an Amazon number-one best-selling author of books including "How HIPAA Can Crush Your Medical Practice," "How Hackers Can Crush Your Law Firm," and "The Ultimate Guide To CMMC." He has been featured on ABC, CBS, NBC, FOX, and WRAL, and serves as an expert witness for law firms in cybercrime and compliance cases.

PTG holds certifications including CCNA, MCNS, Microsoft Cloud Essentials, and specializes in CMMC 2.0, NIST 800-171/172/173, HIPAA, FTC Safeguards, SOC 2 Type II, PCI DSS, GDPR, CCPA, and ISO 27001 compliance. Our forensic specialties include endpoint and networking cybercrime investigation, data breach forensics, ransomware analysis, data exfiltration investigation, cryptocurrency and blockchain analysis, and SIM swap fraud investigation.

How PTG Managed IT Services Work

PTG managed IT services provide businesses with a complete technology management solution that replaces or supplements in-house IT staff. Our approach begins with a thorough technology assessment and documentation of your entire IT environment, including hardware, software, network infrastructure, cloud services, and security controls. This creates a comprehensive baseline that enables proactive management and rapid troubleshooting when issues arise. We document everything so that your technology environment is never dependent on a single person's knowledge.

Our proactive monitoring systems watch your servers, workstations, network equipment, and cloud services around the clock, identifying and resolving potential problems before they impact your business. Automated alerts notify our team of hardware failures, software errors, security events, backup failures, and performance degradation. Many issues are detected and resolved automatically through our management platform, while others are escalated to our technicians for manual intervention. This proactive approach typically prevents more than eighty percent of the IT problems that plague businesses relying on reactive support models.

When your employees need help, our help desk provides responsive support through multiple channels including phone, email, chat, and remote desktop assistance. Our technicians are experienced professionals who resolve most issues on the first contact, minimizing downtime and keeping your team productive. For issues that cannot be resolved remotely, we dispatch on-site technicians throughout the Research Triangle area. Our ticketing system tracks every request from submission to resolution, providing full transparency into support activities and response times.

Beyond day-to-day support, PTG provides strategic technology guidance through our virtual CIO and virtual CISO services. Our technology advisors work with your leadership team to develop IT roadmaps, evaluate technology investments, plan for growth, and align technology strategy with business objectives. Regular technology reviews ensure that your infrastructure remains current, secure, and capable of supporting your business as it evolves. This strategic partnership ensures that technology serves as a competitive advantage rather than a source of frustration and unexpected costs.

Our Approach to Cybersecurity

At Petronella Technology Group, cybersecurity is not just about installing antivirus software or setting up a firewall. We take a comprehensive, layered approach to security that addresses people, processes, and technology. Our methodology is built on industry-standard frameworks including NIST Cybersecurity Framework, CIS Controls, and MITRE ATT&CK, ensuring that your security program is aligned with the same standards used by Fortune 500 companies and government agencies. Every engagement begins with a thorough assessment of your current security posture, followed by a prioritized remediation roadmap that addresses your most critical risks first.

Our security operations team provides continuous monitoring through our Security Information and Event Management platform, which correlates events across your entire environment to detect threats in real time. When a potential threat is identified, our analysts investigate and respond immediately, often containing threats before they can cause damage. This proactive approach dramatically reduces the risk of successful cyberattacks and provides the rapid response capability that is essential in today's threat landscape.

We believe that employee awareness is one of the most important layers of defense. Human error remains the leading cause of data breaches, and no amount of technology can fully compensate for untrained employees. PTG provides comprehensive security awareness training programs that educate your team about phishing, social engineering, password security, data handling, and incident reporting. Our training programs include simulated phishing campaigns that test employee readiness and identify areas where additional education is needed, helping organizations build a strong security culture from the ground up.

Beyond prevention, PTG prepares organizations for the reality that breaches can occur despite the best defenses. Our incident response planning services help businesses develop, document, and test response procedures so that when an incident does occur, your team knows exactly what to do. From tabletop exercises to full incident simulations, we ensure that your organization is prepared to respond quickly and effectively, minimizing damage, preserving evidence, and meeting all regulatory notification requirements within required timeframes.