Data is the lifeblood of modern business. Customer records, financial data, intellectual property, email archives, and operational databases represent years of work and millions of dollars in value. Yet many organizations treat data backup as an afterthought, relying on outdated solutions, untested procedures, or hope that nothing will go wrong. When disaster strikes, whether through a ransomware attack, hardware failure, human error, or natural disaster, organizations discover too late that their backup strategy has critical gaps. According to the Verizon Data Breach Investigations Report and industry surveys, the average cost of downtime exceeds $5,600 per minute for mid-sized businesses, and organizations without reliable backup and recovery capabilities face existential risk.

Petronella Technology Group deploys and manages Arcserve enterprise backup solutions for businesses across the Research Triangle. Arcserve provides a comprehensive, proven platform for protecting data across physical, virtual, and cloud environments. When combined with our 39-layer ZeroHack Cyber Safety Stack and expert management, Arcserve delivers the reliable, ransomware-resilient data protection that your business requires.

Why Arcserve

Arcserve has been a leader in data protection for more than three decades, protecting hundreds of thousands of organizations worldwide. The platform offers several key advantages for Triangle businesses:

Comprehensive Protection

Arcserve protects data across your entire environment, including physical servers, virtual machines (VMware and Hyper-V), cloud workloads, SaaS applications, and remote endpoints. This unified approach eliminates the complexity and gaps that come from managing multiple backup tools for different platforms.

Ransomware-Resilient Architecture

With ransomware groups specifically target backup systems, Arcserve provides critical ransomware resilience features:

• Immutable storage: Backup data stored in formats that cannot be modified or deleted by ransomware, even if the attacker gains administrative privileges.
• Air-gapped copies: Support for offline and air-gapped backup copies that are physically inaccessible to network-based attacks.
• Integrated cybersecurity: Arcserve includes Sophos Intercept X integration, providing endpoint protection within the backup infrastructure itself.
• Anomaly detection: Built-in detection of unusual backup behavior that may indicate a ransomware attack in progress.

Rapid Recovery

Arcserve provides multiple recovery options designed to minimize downtime:

• Instant VM recovery: Boot a virtual machine directly from the backup store, restoring operations in minutes rather than hours.
• Granular recovery: Restore individual files, folders, emails, or database records without restoring the entire system.
• Bare metal recovery: Restore complete systems to new hardware when the original hardware has failed.
• Cloud recovery: Failover to cloud infrastructure when local systems are unavailable.

Assured Recovery Testing

Arcserve's Assured Recovery feature automates backup testing, verifying that your data can actually be recovered and that applications function correctly after restoration. This eliminates the common scenario where organizations discover their backups are corrupt or incomplete only when they desperately need them.

Our Arcserve Managed Services

Design and Deployment

We design your backup architecture based on your specific business requirements, including recovery time objectives (RTOs), recovery point objectives (RPOs), data retention requirements, and compliance obligations. We deploy and configure Arcserve to protect all critical systems and data, following best practices for security, performance, and reliability.

Ongoing Management

We manage your Arcserve environment on an ongoing basis, including:

• Daily backup monitoring and verification
• Failed backup investigation and remediation
• Storage capacity management and optimization
• Software updates and patch management
• Configuration changes as your environment evolves
• Regular recovery testing and validation
• Monthly backup health reports

Recovery Support

When you need to recover data, our team provides hands-on support throughout the process. Whether you need to restore a single file, recover a complete server, or execute a full disaster recovery, we ensure the recovery is performed correctly, completely, and as quickly as possible.

Disaster Recovery Planning

We develop comprehensive disaster recovery plans that leverage your Arcserve infrastructure. Our plans document recovery procedures, define roles and responsibilities, establish communication protocols, and include regular testing to verify your organization's ability to recover from a major disruption.

Backup Strategy: The 3-2-1-1 Rule

We implement backup strategies based on the enhanced 3-2-1-1 rule, which builds on the traditional 3-2-1 approach with an additional layer of protection:

• 3 copies of your data
• 2 different storage media types
• 1 copy stored offsite
• 1 copy that is immutable or air-gapped

This strategy ensures that your data survives even the most sophisticated ransomware attacks, which specifically target backup systems and attempt to destroy all accessible copies.

Compliance and Data Retention

Many compliance frameworks require specific data backup and retention capabilities:

• HIPAA: Requires backup of exact copies of ePHI and the ability to restore data. Backup media must be encrypted and handled according to HIPAA safeguards.
• PCI DSS: Requires backup of cardholder data with encryption and access controls.
• SOX: Requires retention of financial records and the ability to recover them for audit purposes.
• NIST 800-171: Requires system backup and recovery capabilities for systems containing CUI.

We configure Arcserve to meet your specific compliance requirements, including retention policies, encryption, access controls, and audit logging.