Many other IT providers our there are just in it for the money. We TRULY care about our customers. When you are our customer, you are part of our family, and we treat you that way.
We GUARANTEE exceptional customer service and if it’s not exceptional in every way, it’s FREE! We strive to be your technology partner and work hard to invest in a long-term relationship with you – the kind that builds loyalty, trust and integrity in all that we do. If our service is not truly exceptional in every way, it’s FREE.
We work smarter and faster than any IT Company in the Raleigh-Durham, NC area. Every time we uncover a problem and find a solution, we share it with our employees and clients. We are constantly collaborating with each other to serve you better. We fix your computer and IT problems right the first time.
We respond faster to your issues, even the minor ones, than any IT Company in the Raleigh-Durham, NC area. Our average response time is just 4 minutes. Our fixed price, all-inclusive support plan includes resolving any issues that arise in an expeditious manner. Since everything is included in one price, we are highly-motivated to use our time wisely and follow through on all issues to successful completion.
We offer the best IT Security and Uptime Monitoring Service in the world. Our advanced, proactive monitoring service lets us monitor your network 24/7 and detect problems early enough or avoid them altogether. But it’s the quality of our engineers who watch and fine-tune the monitoring system that has us miles ahead of our competition. They always recognize the severity of the problem and know exactly what to do about it.
We are a “Complete IT Solutions Provider.” We invest in the best IT equipment, purchase the latest software, provide you with the expert IT solutions and give you the best advice on how to setup your computer network. We are your best IT partner in Raleigh-Durham, NC. Our engineers are seasoned, qualified professionals with years of real-world experience. We have the latest certifications and technology and are committed to helping you achieve higher levels of productivity, performance and profitability. When it comes to security, engineering, design and technical expertise, we are the best at what we do.
We speak YOUR language – No technical jargon or Geek Speak! In plain English, we’ll tell you what’s happening with your IT network, what we’re doing to ensure it’s operating as it should, and why we are doing what we’re doing to make it run better and more efficiently.
We Won’t Surprise You With Bad News. We will let you know of any potential risks upon evaluation of your network as part of our maintenance services. We will explain any potential risks involved and always obtain permission before we begin work. You may choose to backup and secure your data beforehand.
Freedom From Unexpected Bills. You’ll never be surprised. We offer an all-inclusive proactive, reliable and affordable support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. Many companies bill IT support through prepaid blocks or time and material invoices – meaning the more problems a client has, the more the client pays. At Petronella Technology Group, we do things differently. Our fixed-fee support plan enables you to manage IT costs and avoid unnecessary IT spending.
In what ways could your business improve if you could only focus on what you do best, and leave the Information Technology Services to someone who specializes in doing IT work efficiently?
If you’re looking for Managed IT Services Solutions & Support, Raleigh-Durham, NC is home to a number of managed services providers – but only one that specializes in helping your business grow with our proprietary managed IT solutions. Petronella Technology Group, Inc. has been providing local Cloud Services, Managed IT Support and Managed IT Services to clients in Raleigh for over 13 years, with rave reviews about our fast response times, quality of work, and 24/7 proactive network monitoring.