Terms of Use

Welcome to the website of Petronella Technology Group, Inc. (“Petronella,” “Company,” “we,” or “us”). Petronella provides cybersecurity consulting and managed IT services, secure hosting solutions, digital products (such as software and downloadable resources), and online training courses (including through our ComplianceArmor.com® platform) to users primarily in the United States. By accessing or using our website (including all content, functionality, and services offered on or through it, collectively the “Services”), you acknowledge that you have read, understand, and agree to be bound by these Terms of Use (“Terms” or “User Agreement”), along with our Privacy Policy and any additional terms and conditions that may apply to specific Services. If you do not agree with these Terms, do not use or access the site or Services.

These Terms constitute a binding agreement between you and Petronella. If you are using the Services on behalf of an organization or other entity, you represent that you are authorized to accept these Terms on that entity’s behalf, and “you” as used herein will refer to both you as an individual and that entity.

Changes to Terms

We reserve the right to modify or update these Terms from time to time without prior notice. It is your responsibility to review these Terms periodically for changes. Continued use of the Services after any modifications are posted will constitute your acknowledgment and acceptance of the revised Terms. The “Last Updated” date above indicates the effective date of the current Terms.

Eligibility and Scope of Use

By using the Services, you affirm that you are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into this agreement. The Services are intended for business and adult individual use; if you are using our training courses or other offerings, you agree that you (or the entity you represent) meet any applicable age and eligibility requirements. You may not use the Services if applicable law in your country prohibits you from doing so in accordance with these Terms.

Our website is controlled and operated from the United States, and our Services are intended for U.S. clients. However, our site may be accessible in other countries, and we welcome international users. If you access the Services from outside the U.S., you do so on your own initiative and are responsible for compliance with all local laws and regulations that may apply. Note that certain provisions of these Terms (such as warranty DISCLAIMERS, liability limitations, and dispute resolution terms) may not apply to the extent prohibited by law in your jurisdiction. We make no representation that the Services or these Terms are appropriate or available for use in locations outside the U.S., and accessing them from territories where their contents are illegal is prohibited.

Accounts, Registration, and Security

Certain Services or features may require you to create an account or provide information as part of a registration or purchase process. You agree to provide accurate, current, and complete information about yourself (or your organization) as requested, and to update such information promptly if it changes. You must not misrepresent your identity or affiliation with any person or entity.

You are responsible for maintaining the confidentiality and security of your account credentials (e.g. username and password). You are responsible for all activities that occur under your account. If you create an account, you should use a strong password and maintain it securely. Do not share your login information with others, and notify us immediately at the contact information below if you suspect any unauthorized use of your account or any other breach of security. Petronella will not be liable for any loss or damage arising from your failure to safeguard your account credentials or from unauthorized access resulting from your failure to secure your account. We may require you to change your password or take other steps to protect the security of your account as part of our security measures.

User Obligations and Acceptable Use

By accessing or using our Services, you agree to use them only for their intended purposes and in compliance with these Terms, applicable laws, regulations, and generally accepted online practices. You agree that you will not misuse the Services. In particular, you agree NOT to do any of the following:

• Unauthorized Access: Attempt to gain unauthorized access to the Services or related systems or networks, or use any “scraping,” “crawling,” or other automated means to access data not intentionally made available to you. You specifically agree not to access (or attempt to access) any of our Services through any automated scripts, bots, unauthorized APIs, or other unethical/unconventional means.
• Interference: Engage in any activity that disrupts, interferes with, or imposes an undue burden on the Services (or the networks and servers connected to the Services). This includes not introducing viruses, malware, or any other code intended to harm or hijack the operation of the website or Services.
• Prohibited Content: Upload, post, transmit, or otherwise distribute any content through our website or communication tools that is unlawful, harmful, threatening, defamatory, libelous, vulgar, pornographic, harassing, hateful, racially or ethnically offensive, or otherwise objectionable. This includes any content that is fraudulent, deceptive, or invasive of another’s privacy, or that contains explicit or graphic language or images.
• Intellectual Property Violations: Post or transmit any content that infringes or violates any third party’s intellectual property rights or other proprietary rights. You must have the legal right to upload or share any content you submit.
• Unsolicited Communications: Send any unauthorized or unsolicited advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation via our Services. You also agree not to use any communication feature of our site to harvest information about other users for the purpose of sending unsolicited communications.
• Impersonation and Misrepresentation: Impersonate any person or entity (including any Petronella employee or representative), or falsely state or misrepresent your affiliation with a person or entity while using our Services. You shall not use false headers or metadata or otherwise manipulate identifiers to disguise the origin of any content transmitted through the Services.
• Resale or Misuse of Resources: Copy, duplicate, reproduce, sell, trade, resell or exploit any portion of our Services or content provided, without our express prior written permission. This includes not using the Services for the purpose of developing a competing product or service or for any purpose that is to our detriment or commercial disadvantage.
• Illegal Purposes: Use the Services for any purpose or in any manner that violates any applicable local, state, national, or international law or regulation. You agree not to use the Services to engage in or promote any activity that is illegal (such as fraud, trafficking in illegal substances, gambling, or violence) or that facilitates the violation of any law or regulation.

Petronella reserves the right (but not the obligation) to monitor your use of the Services and any user‑submitted content to ensure compliance with these Terms. We may, at our sole discretion, refuse service, suspend or terminate accounts, or remove or edit content that we believe violates these Terms or is otherwise objectionable, without notice or liability to you. However, we are not responsible for any failure or delay in removing such material and assume no liability for content posted by you or other third‑party users.

User‑Generated Content and Feedback

Our site may provide opportunities for users to submit or post content, such as comments on blog posts, reviews, forum postings, or other communications (“User Content”). If you choose to submit any User Content, you agree to do so in a responsible and ethical manner and to abide by the Acceptable Use restrictions above. You retain ownership of any intellectual property rights in the User Content you post, but you grant Petronella a perpetual, irrevocable, worldwide, royalty‑free, and non‑exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such content (in whole or in part) on the site or in any media for any purpose, and to prepare derivative works thereof. This license survives any termination of these Terms. You represent and warrant that you have all necessary rights to grant this license for any content you submit.

You acknowledge that any User Content you post is not confidential and may be publicly visible. Petronella is not liable for any statements or representations in User Content provided by you or any other user on the site. If you provide any feedback, suggestions, or ideas to us regarding our Services (“Feedback”), you agree that such Feedback is not confidential and we are free to use it without any restriction or compensation to you, and no rights will be reserved by you in or to that Feedback.

We have the right (but no obligation) to remove or disable access to any User Content for any or no reason, including if such content, in our judgment, violates these Terms or is otherwise objectionable, and you waive any claims against us for removal of your content. Additionally, any personal information you provide to us via the Services is governed by our Privacy Policy (see “Privacy” section below). Information provided during registration or purchase (e.g., contact details) will be handled in accordance with that policy and is not subject to the above content license grant.

Products, Services, and Purchases

Petronella may offer products and services for sale through our website, including but not limited to cybersecurity consulting packages, software or digital tools, e‑books or reports, and enrollment in online training courses (such as those offered via ComplianceArmor.com). By placing an order or purchasing any product or service via our site, you agree to pay the indicated fees and abide by any additional terms presented at the point of sale. All information that you provide in connection with a purchase or transaction must be accurate, complete, and current. You agree to promptly update your account and payment information (such as billing address, credit card number, and expiration date) so we can complete your transactions and contact you as needed.

Payment Terms

Prices for products or services are as listed on the site, and are subject to change without notice. All payments are due at the time of order (unless another billing schedule is expressly stated). Petronella may use third‑party payment processors to handle payment transactions. By submitting your payment information, you authorize us to charge your chosen payment method for the total amount of your purchase and any applicable taxes or fees. You are responsible for any taxes or government charges applicable to your order, apart from taxes on Petronella’s income.

If we offer any subscriptions or recurring services, those will renew automatically for the period indicated (e.g., monthly or annually) at the then‑current rate, unless you cancel in accordance with any provided instructions. You may cancel such subscriptions pursuant to any cancellation policy provided (for example, via your account settings or by contacting us), but no refunds will be provided for any prepaid period except where required by law or expressly stated otherwise.

No Refund Policy – All Sales Are Final

All sales are final. Unless otherwise required by law or expressly provided in writing by Petronella, we do not accept returns, exchanges, or provide refunds for any products or services purchased through our site. This policy applies to all purchases, including digital products (which cannot be “returned”), one‑time services, and training course enrollments. Once you have gained access to a digital product or course, or once services have been rendered or scheduled, you will not be eligible for a refund or credit. We encourage you to carefully review any product descriptions, service scopes, and system requirements before making a purchase, and to contact us with any questions before you complete a transaction. By completing a purchase, you acknowledge and agree that you have no right to a refund except as mandated by applicable consumer protection laws.

In certain extenuating circumstances (such as a technical issue entirely attributable to us that prevents you from accessing a digital product or course), we may, in our sole discretion, provide a remedy such as a replacement or alternate access. However, Petronella is under no obligation to do so. We also reserve the right to cancel any order or refuse service (with a refund where appropriate) if, for example, a pricing error is identified or we suspect fraudulent or unauthorized activity.

Intellectual Property Rights

Ownership of Intellectual Property

All content, software, systems, deliverables, documents, and tools made available through the Services (collectively, “Materials”) are the exclusive property of Petronella Technology Group, Inc. (“PTG”) or its licensors. This includes, without limitation, all intellectual property rights in software, scripts, automation tools, reports, documents, visual designs, written content, and AI‑powered systems. These Materials are protected by applicable laws governing copyrights, trademarks, patents, trade secrets, and other intellectual property.

You acknowledge that PTG retains all right, title, and interest in and to all such Materials, including any enhancements, derivatives, or modifications thereof, and including all underlying systems and processes used to deliver the Services. Nothing in these Terms grants you any ownership interest.

Limited License

Provided you are not in breach of these Terms or any separate written agreement with PTG, PTG grants you a revocable, nonexclusive, non‑transferable license to access and use the Materials made available to you solely for your internal business use, subject to these Terms. This license does not include any right to:

• Disassemble, decompile, or reverse engineer any software or tool
• Copy, modify, or reproduce the Materials except as expressly authorized
• Resell, lease, or redistribute any Materials
• Use the Services to build competing products or for benchmarking purposes
• Grant access to third parties, including competitors of PTG, without written consent

All rights not expressly granted to you under these Terms are reserved by PTG.

User Content and Feedback

Any content or feedback you submit to PTG (e.g., suggestions, improvements, testimonials, or bug reports) is considered non‑confidential and becomes the sole property of PTG. PTG may use such submissions for any lawful purpose, including improvements to its Services, without acknowledgment or compensation to you.

Confidentiality

By using our Services, you may gain access to confidential or proprietary information, including system processes, documentation, tools, pricing, and project structures (“Confidential Information”). You agree not to disclose or use any Confidential Information for any purpose other than in connection with your authorized use of the Services. Confidential Information does not include information that:

• Is publicly known through no fault of yours;
• Was lawfully known by you before disclosure;
• Is lawfully disclosed to you by a third party without breach; or
• Is required by law to be disclosed (with prompt notice to PTG where legally permissible).

You agree that any unauthorized disclosure or misuse of PTG’s Confidential Information may cause irreparable harm and entitles PTG to seek injunctive relief, specific performance, or equitable remedies in addition to any other legal remedies.

Non‑Circumvention

You acknowledge that Petronella Technology Group, Inc. (“PTG”) may, in the course of providing services or support, introduce or refer you to third‑party vendors, contractors, application developers, or service providers (“Third‑Party Providers”). You agree that you will not, during the term of your relationship with PTG and for a period of three (3) years thereafter, directly or indirectly solicit, negotiate, or enter into any agreements with any such Third‑Party Provider that was introduced to you through PTG or its Services, without PTG’s prior written consent.

This non‑circumvention obligation exists in recognition of PTG’s investment in sourcing and managing these Third‑Party Providers and is integral to the value of the Services provided. Any attempt to bypass PTG in dealings with such Third‑Party Providers will constitute a material breach of these Terms.

In the event of a breach of this section, PTG may pursue all available remedies, including without limitation immediate termination of your access to Services, accelerated collection of all remaining fees, and recovery of damages, costs, and attorneys’ fees.

AI and Automated Tools in Our Services

Petronella leverages advanced AI‑driven solutions and automation to enhance our cybersecurity and compliance services. This may include using artificial intelligence algorithms to analyze data, employing machine learning in our security tools, or integrating AI‑based features (such as chatbots or virtual assistants) on our website or in client communications. By using our Services, you acknowledge and consent to our use of AI and automated tools, and you accept the following additional terms regarding such technologies:

AI‑Generated Content Disclaimer

Some content or responses you receive from us (for example, automated security scan results, chatbot answers, or portions of training materials) might be generated or assisted by AI. AI‑generated content is provided for general informational purposes only. While we strive for accuracy, we do not guarantee that AI‑generated outputs will be correct, complete, or free from error. AI algorithms may occasionally produce incorrect or unpredictable results, and such content should not be relied upon as professional advice or the sole basis for important decisions. Always use your own judgment and, if needed, consult a qualified professional before acting on any information obtained from AI‑generated content. Petronella is not responsible for any actions you take in reliance on AI‑provided information, and you agree that you use such information at your own risk.

AI in Communications

We may use AI‑driven communication tools to interact with you. For instance, our customer support chatbot or email assistant might be powered by AI, and our telephone system or voice assistant may utilize automated or AI voices. By providing us with your contact information and interacting with our systems, you consent to receive communications from us that may be generated by or assisted with AI, such as automated email replies or voice messages. You acknowledge that these communications, while intended to be helpful, are automated. If you prefer to interact with a human representative at any point, please contact us directly, and we will endeavor to assist you.

Call Recording and AI Processing

If you communicate with us by phone or voice assistant, you consent that the call may be recorded or transcribed, and may be processed by AI tools for quality assurance, training, or to facilitate faster responses. We will handle any personal data collected in such communications in accordance with our Privacy Policy. You are responsible for complying with any laws requiring you to notify other parties that a call is being recorded or handled by an AI.

No Voice or AI Service Guarantees

We do not guarantee the performance, accuracy, or availability of any AI‑driven features or voice assistant services. These tools are provided on an “as is” basis for your convenience. Petronella will not be liable for any missed communications, misunderstandings, or outcomes resulting from the use of AI‑driven communication tools.

User Acknowledgment

You understand that AI is an evolving technology and, as with any software, it may occasionally produce biased, inaccurate, or inappropriate content without human intent. Petronella has implemented safeguards and will monitor AI outputs to the best of our ability, but we expect users to use AI outputs responsibly. By continuing to use our Services, you acknowledge the use of AI technologies in our offerings and accept the above DISCLAIMERS and terms related to AI usage.

Privacy

Your privacy is very important to us. Our practices concerning the collection, use, and disclosure of personal information are described in our Privacy Policy, which is hereby incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Services, you acknowledge that you have read and understand our Privacy Policy, and you consent to the collection and use of your information as described therein.

In particular, note that we may collect data related to your use of our website and Services (such as usage analytics, cookie data, etc.) and that we implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of your information. You should safeguard your account credentials and sensitive information when using the internet. If a security incident occurs, we will notify you as required by law. Please refer to the Privacy Policy for details on data security and breach notification.

By using the Services or providing personal information to us, you also consent to the transfer and processing of your information in the United States. If you are an international user, please be aware that data protection laws in the U.S. may differ from those in your country. We will handle your information in accordance with U.S. law and our Privacy Policy.

Disclaimer of Warranties

Petronella provides the website, Services, and all products and content on an “AS IS” and “AS AVAILABLE” basis. Use of our Services is at your own risk. To the fullest extent permitted by law, Petronella disclaims any and all warranties, express or implied, regarding the Services and any results you may obtain from them. This includes, but is not limited to:

• No Guarantee of Service Quality or Fitness: We do not warrant that the Services will meet your specific needs or expectations, or that the results obtained from use of the Services will be accurate or reliable. We do not guarantee that our products, training courses, or consulting will lead to any particular outcome for you or your business.
• No Warranty of Continuous or Error‑Free Operation: We make no representation that the Services will be uninterrupted, timely, secure, or error‑free. We do not warrant that any technical defects or errors will be corrected, or that our site and servers will be free of viruses or other harmful components.
• Informational Content: Any information or content provided by Petronella, whether by employees, partners, AI tools, or user community (e.g., in blog posts, whitepapers, webinars, or responses to inquiries) is for general informational purposes only. No such information constitutes professional advice unless explicitly stated.
• No Creation of Warranty by Advice: You acknowledge that no information or advice (whether oral, written, obtained by you from Petronella or through the Services) will create any warranty not expressly stated in these Terms.
• Third‑Party Services and Links: The site may contain links to third‑party websites or may utilize third‑party services or software. Petronella is not responsible for the availability or content of third‑party services, and makes no warranties regarding those third‑party offerings. Your use of third‑party sites or services may be subject to the third party’s terms and is at your own risk.

ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. Petronella expressly disclaims to the maximum extent permitted by law all warranties and conditions of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Services will be effective or secure in every potential scenario.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above DISCLAIMERS may not apply to you. In such case, any implied warranties are limited to the minimum duration required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Petronella Technology Group, Inc. and its parents, affiliates, officers, employees, agents, partners, and licensors shall not be liable to you or any third party for any losses or damages of any kind arising out of or in connection with your use of (or inability to use) the Services, or arising from these Terms, even if we have been advised of the possibility of such damages.

This limitation of liability covers all types of damages or losses, including but not limited to: direct, indirect, incidental, consequential, special, punitive, or exemplary damages; damages for lost profits or revenues; loss of business or goodwill; loss or corruption of data; business interruption; or other intangible losses.

Cap on Liability: Except where prohibited by law, any claim or cause of action arising out of or related to the Services must be brought within ninety (90) days of the event giving rise to the claim. PTG’s total cumulative liability to you shall not exceed the total amount you paid to PTG for the specific product or service during the three (3) months immediately preceding the event from which the claim arose. If you have not paid any fees to PTG, PTG’s total liability shall not exceed one hundred U.S. dollars ($100).

These limitations apply regardless of the legal theory (including contract, warranty, tort, negligence, strict liability, or statutory claims) and shall remain in effect even if any limited remedy is deemed to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages (such as incidental or consequential damages), so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Petronella Technology Group, Inc., its officers, directors, employees, agents, contractors, partners, and affiliates from and against any and all claims, liabilities, losses, damages, costs, penalties, expenses, and attorneys’ fees arising out of or related to:

• Your use or misuse of the Services or any deliverables
• Any breach of these Terms or violation of applicable law
• Any unauthorized access to, use of, or reliance upon PTG’s proprietary systems, tools, documentation, or confidential information
• Any claim arising out of content you submit, upload, or distribute through the Services
• Your violation of any rights of a third party, including intellectual property rights, confidentiality, or data protection laws
• Any breach of contract, warranty, or representation made to a third party while using PTG's Services or deliverables
• Any misuse of AI‑generated content or failure to verify its accuracy before reliance

PTG reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. In such cases, you agree to fully cooperate with PTG’s defense and may not settle any claim without PTG’s prior written consent.

Termination and Breach

Termination by Petronella

Petronella may suspend or terminate your access to the Services, in whole or in part, at any time, with or without notice, if you breach these Terms or any agreement with PTG, fail to pay any fees, threaten the integrity of PTG’s systems, or if PTG is required to do so by law. Termination may be immediate in the case of misconduct, misuse of Services, or violations of confidentiality or intellectual property protections.

Termination by You

You may stop using the Services at any time. Terminating your use of the Services does not entitle you to a refund, and does not relieve you of any payment obligations already incurred. If you have entered into a separate service agreement or subscription with PTG, that agreement’s termination and refund policies shall control.

Consequences of Termination

Upon termination (whether by PTG or you), you must cease all access and use of the Services, return any rented equipment (if applicable), delete or destroy any proprietary tools, reports, or deliverables you received, and pay any outstanding balances immediately.

Breach and Remedies

If you breach these Terms or any applicable agreement with PTG, PTG may, in addition to termination, accelerate and collect all unpaid amounts through the remainder of your subscription or service period, seek legal or equitable relief, and recover damages and costs incurred due to your breach. All remedies provided herein are cumulative and may be pursued concurrently or separately.

Equipment and Third‑Party Services

Rented Equipment

If Petronella Technology Group provides you with rented equipment as part of your service package, you agree to store and maintain the equipment in accordance with PTG’s instructions and industry standards, and to return the equipment at your own expense within seven (7) days of termination. Failure to return equipment may result in billing for the full replacement cost. Rented equipment remains the property of PTG or its vendor partners.

Purchased Equipment

Title to any purchased equipment (if applicable) passes to you only upon full payment. PTG provides no warranties on hardware beyond those offered by the original manufacturer.

Client‑Supplied Equipment

If you elect to use your own hardware or software in connection with PTG’s Services, you do so at your own risk. PTG is not responsible for evaluating compatibility or fitness for use, maintenance or updates of your hardware, or any data loss or service interruptions due to your equipment.

Third‑Party Providers

Some Services may include tools, software, or infrastructure sourced from third‑party vendors. By using these Services, you acknowledge that such third‑party tools are subject to their own terms and conditions, understand that PTG is not liable for vendor‑specific outages or disruptions, and agree to hold PTG harmless from any liability arising from third‑party modifications or service withdrawals.

Dispute Resolution and Arbitration Agreement

Informal Resolution

We encourage you to contact us first in the event of any dispute or concern. You and Petronella agree to make a good‑faith effort to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services informally before proceeding to formal dispute resolution.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration on an individual basis, except as provided in the exceptions below. Petronella reserves the right, at its sole discretion, to pursue any dispute in a court of competent jurisdiction in Wake County, North Carolina, or any other appropriate venue.

If Petronella does not elect to litigate a dispute, then the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration will be conducted in Wake County, North Carolina, unless otherwise agreed, and judgment on the arbitrator’s award may be entered in any court having jurisdiction.

Exceptions to Arbitration

Either party may elect to pursue small claims in a local small claims court, and Petronella may bring actions related to intellectual property, confidential information, or injunctive relief in any court of competent jurisdiction. Nothing in this section limits Petronella’s right to enforce these Terms or protect its rights through litigation where appropriate.

Class Action Waiver

All disputes will be resolved only on an individual basis. You and Petronella expressly waive the right to bring or participate in any class, collective, or representative action, arbitration, or proceeding.

Opt‑Out Right

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice via certified mail to Petronella Technology Group, Inc., 5540 Centerview Dr., Suite 200, Raleigh, NC 27606, Attn: Legal Department. Your notice must include your full name, mailing address, and the email address associated with your account.

Fees and Expenses

Each party will be responsible for its own attorneys’ fees and costs in arbitration, unless the arbitrator awards attorneys’ fees under applicable law or contract. Payment of filing, administrative, and arbitrator fees will be governed by the AAA’s rules. If you are a consumer and the total amount of your claim is $10,000 or less, we will reimburse you for your payment of the filing fee and, if required, pay all arbitrator and administration fees.

Jury Trial Waiver

If for any reason a dispute proceeds in court rather than in arbitration, you and Petronella each waive any right to a jury trial to the fullest extent permitted by law.

Survival

This Dispute Resolution and Arbitration Agreement section shall survive any termination of your use of the Services or of these Terms. Any amendments to this section shall not affect any pending or previously asserted claims or arbitration proceeding.

Confidentiality and Non‑Solicitation

Confidentiality

During your use of PTG’s Services, you may gain access to confidential, proprietary, or trade secret information relating to PTG’s systems, tools, methodologies, products, pricing, documentation, source material, or third‑party relationships (“Confidential Information”). You agree that you will not disclose PTG’s Confidential Information to any third party without written consent, and will not use Confidential Information for any purpose other than as required for your authorized use of the Services. You agree to take reasonable steps to safeguard Confidential Information from unauthorized use or disclosure.

Non‑Solicitation

You agree that, during the term of your relationship with PTG and for a period of three (3) years thereafter, you will not directly or indirectly solicit for employment, contract, or engage in any business relationship with any PTG employee, subcontractor, or vendor introduced to you through PTG or its Services who provided services to you as part of a PTG engagement, had material contact with you during the delivery of Services, or was disclosed to you as part of a PTG proposal, vendor team, or implementation. Any attempt to bypass PTG in working with known partners or personnel will be considered a material breach of these Terms and may result in legal and equitable remedies.

General Terms

Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to its conflict‑of‑law principles. You agree that any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in Wake County, North Carolina, and you consent to the personal jurisdiction of such courts.

Force Majeure

Petronella will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, supply chain disruptions, power or internet outages, terrorism, war, governmental action, or third‑party platform failures. Such delays will not be considered a breach of these Terms.

Assignment

You may not assign or transfer any rights or obligations under these Terms without Petronella’s prior written consent. Any unauthorized assignment is void. Petronella may assign these Terms at any time without notice or restriction.

Entire Agreement

These Terms, together with our Privacy Policy and any supplemental terms provided in connection with specific Services, constitute the entire agreement between you and Petronella regarding your use of the Services. They supersede all prior or contemporaneous communications or agreements, whether oral or written.

Waiver

No waiver of any provision or right under these Terms shall be effective unless in writing and signed by an authorized Petronella representative. A waiver in one instance will not constitute a continuing waiver in any other instance.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, that provision will be modified to the minimum extent necessary to make it enforceable. The rest of the Terms will remain in full force and effect.

Independent Contractors

You and Petronella are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or fiduciary relationship. You may not represent yourself as a representative of Petronella.

Document Retention

Unless legally obligated to retain client files longer, Petronella’s standard policy is to destroy inactive client files two (2) years after services are completed. We may make reasonable efforts to return any original documents before destruction.

Headings

Section titles in these Terms are for convenience only and have no legal effect.

Contact Information

If you have any questions, concerns, or comments about these Terms of Use or our Services, please feel free to contact us:

By using our website and Services, you acknowledge that you have read, understood, and agree to these Terms of Use. Thank you for trusting Petronella with your cybersecurity and compliance needs – we look forward to serving you in a secure and compliant manner.