Certified Expert Staff

Every PTG technician holds multiple industry certifications including Microsoft Certified Professional, Dell Certified Technician, and SonicWall Network Security Administrator. We don't send junior techs to learn on your systems—you get experienced engineers who diagnose problems quickly and implement proper solutions the first time.

Our team averages over 12 years of IT experience across diverse industries including healthcare, legal, finance, manufacturing, and professional services. This depth of knowledge means we understand not just technology, but how your specific industry relies on IT systems to serve customers and generate revenue.

Same-Day Service Guarantee

When you call PTG before 2 PM for IT support in the Raleigh, Durham, or Research Triangle Park area, we guarantee same-day onsite service. No waiting days for a callback or struggling through issues alone. Our local presence means we can be at your office quickly, with the tools and expertise to resolve problems efficiently.

For many issues, we provide immediate remote support that solves problems in minutes rather than hours. Our remote troubleshooting capabilities allow certified technicians to securely access your systems, diagnose issues, and implement fixes without the delay of travel time—saving you both time and money.

"If We Don't Fix It, You Don't Pay"

Unlike competitors who charge for time regardless of results, PTG stands behind our work with a simple promise: if we don't successfully resolve your IT issue, you don't pay for our time. This guarantee demonstrates our confidence in our technical abilities and ensures your investment delivers actual value, not just billable hours.

This commitment means we're motivated to solve your problem efficiently and completely, rather than stretching work to maximize fees. You get honest assessments, clear explanations of what's wrong, and effective solutions that restore your systems to full functionality.

Comprehensive Support Options

Our hourly IT support covers everything from desktop troubleshooting and software installation to complex network repairs and server maintenance. Whether you need help with a single computer, want to upgrade your entire infrastructure, or require emergency recovery from a system failure, we have the expertise and resources to help.

We also offer flexible flat-rate support plans for businesses that prefer predictable monthly costs. These plans include proactive monitoring, regular maintenance, priority response times, and unlimited remote support—combining the benefits of hourly flexibility with the budget certainty of managed services.

Same-Day Onsite Support

When technology problems disrupt your business, you can't afford to wait days for help. PTG provides guaranteed same-day onsite service for calls received before 2 PM in the Raleigh-Durham area. Our technicians arrive with diagnostic tools, replacement parts, and the expertise to resolve issues quickly.

We understand that different problems have different urgency levels. Critical issues like network outages or server failures receive immediate priority response, while routine maintenance and upgrades can be scheduled at your convenience. This flexibility ensures you get the right level of service at the right time.

Key Benefits: Minimize downtime, restore productivity faster, reduce revenue loss from system outages, and maintain business continuity during IT emergencies.

Certified Engineers

PTG technicians hold professional certifications from Microsoft, Dell, SonicWall, Cisco, and other leading technology vendors. These certifications demonstrate mastery of complex systems and commitment to ongoing education as technology evolves. You benefit from enterprise-level expertise at small business prices.

Our Microsoft Certified Professionals understand Windows Server environments, Active Directory, Exchange, and Microsoft 365. Dell certifications ensure proper hardware diagnostics and repairs. SonicWall expertise protects your network with enterprise-grade firewall configuration and security policies.

Key Benefits: Accurate problem diagnosis, proper solutions that follow manufacturer best practices, reduced risk of recurring issues, and confidence that your systems are configured optimally for performance and security.

Remote Troubleshooting

Many IT issues can be resolved remotely without the time and expense of an onsite visit. PTG's secure remote support platform allows certified technicians to access your systems, diagnose problems, install updates, configure settings, and verify solutions—often resolving issues in minutes rather than hours.

Remote support is perfect for software troubleshooting, user account management, email configuration, printer setup, application errors, and performance optimization. We use encrypted connections and obtain your permission before every session, ensuring security and transparency throughout the process.

Key Benefits: Immediate assistance without waiting for technician travel, lower costs for routine issues, faster resolution times, and convenient support that doesn't disrupt your workspace or require you to transport equipment.

Server & Network Repair

Server failures and network outages can cripple your entire business operation. PTG specializes in rapid diagnosis and repair of server hardware, operating system issues, network connectivity problems, and infrastructure failures. We maintain relationships with major vendors to expedite warranty replacements and parts procurement when needed.

Our expertise covers Windows Server environments, Linux systems, VMware virtualization, SAN/NAS storage arrays, managed switches, enterprise firewalls, and wireless access points. Whether you're dealing with a failed power supply, corrupted database, or network configuration error, we have the knowledge and tools to restore service.

Key Benefits: Minimize expensive downtime, prevent data loss from hardware failures, restore email and file access quickly, and avoid the costly trial-and-error approach of less experienced providers.

Flat Rate Plans Available

While our hourly services provide flexibility for occasional needs, many businesses prefer the predictability of flat-rate monthly support plans. These comprehensive packages include unlimited remote support, proactive system monitoring, regular maintenance, priority response times, and discounted rates on onsite visits and projects.

Flat-rate plans eliminate surprise IT bills and ensure consistent support without worrying about the clock. Your monthly fee is fixed regardless of support volume, making budgeting simple and giving you confidence to call whenever questions or issues arise. Plans scale based on your user count and service level requirements.

Key Benefits: Predictable monthly IT costs, no surprise invoices, budget-friendly for growing businesses, proactive maintenance that prevents problems, and peace of mind knowing expert help is always available.

24/7 Network Monitoring

PTG's advanced monitoring systems watch your network infrastructure around the clock, identifying potential problems before they cause downtime. We monitor server health, network device status, backup completion, disk space usage, security threats, and performance metrics—alerting our team to issues that require intervention.

Proactive monitoring catches problems like failing hard drives, memory errors, high CPU usage, and security vulnerabilities before they impact your users. Automated alerts trigger our response protocols, often allowing us to resolve issues remotely before you even know a problem existed.

Key Benefits: Prevent unexpected downtime, extend hardware lifespan through early problem detection, improve system performance and reliability, reduce emergency repair costs, and gain visibility into your IT infrastructure's health and utilization.

Satisfaction Guarantee

Our "If We Don't Fix It, You Don't Pay" guarantee isn't just a slogan—it's how we do business. We're confident in our ability to solve your IT problems, and we put our money where our mouth is. If we can't resolve your issue, you owe us nothing. This eliminates the risk of hiring IT support and ensures we're always motivated to deliver results.

Local Triangle Presence

Unlike national IT companies with distant call centers, PTG maintains offices right here in Raleigh. We live and work in the Triangle community, understand local business challenges, and can be onsite quickly when you need help. Our technicians drive directly from our Centerview Drive location to your office, ensuring fast response times.

Transparent Pricing

We provide clear, upfront quotes before starting work so you know exactly what to expect. No hidden fees, surprise charges, or inflated invoices. Our hourly rates are competitive and fair, and we always communicate if a job requires more time than initially estimated. You maintain control over your IT budget.

Proven Track Record

Twenty-two years serving Triangle businesses isn't just longevity—it's proof that we deliver consistent value that keeps clients coming back. Our zero-breach (for managed security clients) security record demonstrates technical competence and commitment to protecting your data. When you choose PTG, you're partnering with a proven IT leader.