Careful with your backup drive’s partitions

March 3rd, 2013


Q: I have an older Dell desktop running XP. Disk partition C: has a capacity of about 60 GB and is getting full. Disk partition Backup (D:) has a capacity of about 18 GB and is 99 percent empty. Can I safely move some of the free 18 GB in D: for use? Can I […]

Upgrades make great gifts for techies

December 9th, 2012


If you’re shopping for the tech enthusiast on your list this holiday season, the options are likely to overwhelm you. Among the swarm of new gadgets this year are dozens of new super-light laptops, tablets, mini tablets and smartphones, all of which offer consumers an upgrade to the sluggish systems they have in their pockets […]

Irritating system updates often protect your computer

June 24th, 2012


Q: I have been getting the Windows notification for an update called “Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242).” I run the update and get a notification that it installed, but within a minute, I get the notification to install it again. Why is this happening, and what can […]

Uninstalling programs during routine computer maintenance raises questions

May 28th, 2012


Over the past few weeks, several readers wrote in to say they took our experts’ advice in doing a bit of spring cleaning on their desktops and laptops. But they also had a few questions. Q: I was intrigued about your comments regarding disabling Javascript and would like further clarification on them. I had always […]

Sorting out the jargon

October 17th, 2011


Stump the Geeks Q: I’m looking to buy a new computer. Intel has new second-generation core chips, but I don’t know what the various specs really do for a computer. For instance, the i5 is 3 GHz with a 6-MB L3 cache, while the i7 is 2.7 GHz with 8 MB of L3 cache. So […]

N.C. MSP Spins Customers’ Servers Back Online After Tornado

April 28th, 2011


Redmond Channel Partner RALEIGH, N.C., April 28, 2011 /Redmond Channel Partner/ — Petronella Computer Consultants Inc. faced the ultimate break-fix problem. Company President Craig Petronella got a call from one of his biggest managed services customers on the evening of Saturday, April 16, that a tornado had destroyed the customer’s offices. Severe storms ripped through […]

Two Days After Being Hit by a Tornado, Petronella Computer Consultants Gets Destroyed Business Back Online

April 27th, 2011


RALEIGH, N.C., April 27, 2011 /PRNewswire/ — Late on Saturday, April 16, 2011, Petronella Computer Consultants, Inc. (, a North Carolina-based managed IT computer network support services company, received a call for help. The business of one of their largest clients had been destroyed in one of the tornadoes that had ravaged the state that […]