The People Behind 22 Years of zero breaches among clients following our security program
Behind every secure network, every compliant infrastructure, and every successful digital transformation is a team of dedicated professionals who take your protection personally. Meet the leadership, engineers, and support specialists at Petronella Technology Group who have been safeguarding Raleigh-Durham and Triangle NC businesses for more than two decades, serving over 2,500 companies with an unblemished security record.
Why the People Behind Your IT Provider Matter More Than the Technology
Technology alone does not protect businesses. Tools, software, and hardware are only as effective as the people who configure, monitor, and maintain them. Across the Triangle region, businesses have learned this lesson the hard way after entrusting their IT infrastructure and cybersecurity to providers who relied on automated tools without the human expertise to interpret alerts, respond to incidents, or anticipate emerging threats. The result is a false sense of security that crumbles the moment a sophisticated attacker tests the defenses.
The IT services industry has a high turnover rate, and many managed service providers rely on junior technicians with minimal real-world experience to handle critical client infrastructure. When your service desk ticket is answered by someone with six months of experience rather than six years, the quality of the response is fundamentally different. When your security monitoring is handled by an algorithm with no senior analyst reviewing the output, sophisticated attacks pass through undetected. When your compliance strategy is guided by someone who has never been through an actual audit, critical gaps remain until a regulator discovers them.
Choosing an IT and cybersecurity partner is ultimately a decision about people. You need to know who will answer the phone at two in the morning when a critical system goes down. You need to know who is designing your security architecture and what credentials they hold. You need to know that the team protecting your business has the depth of experience, the breadth of certifications, and the cultural commitment to excellence that keeps your organization safe every single day. At Petronella Technology Group, we believe transparency about our team is not optional; it is essential to the trust relationship that makes effective security possible.
Experienced Leadership Driving a Culture of Excellence
Petronella Technology Group was founded by Craig Petronella with a clear mission: to provide businesses with the highest caliber of cybersecurity, IT management, and technology services available, delivered with absolute transparency and unwavering accountability. That founding vision continues to guide every decision the company makes today, from the talent we recruit to the standards we hold ourselves to on every client engagement.
Our leadership team brings together decades of combined experience spanning enterprise cybersecurity operations, regulatory compliance, cloud architecture, network engineering, digital marketing, and business strategy. Every member of our leadership team maintains active industry certifications, participates in ongoing professional development, and contributes to the broader cybersecurity community through speaking engagements, publications, and mentorship programs. This commitment to continuous learning ensures that the strategic direction of PTG is always aligned with the latest threat intelligence, technology trends, and compliance requirements affecting businesses across the Raleigh-Durham and Research Triangle Park region.
Craig Petronella himself is a recognized cybersecurity expert who has been featured in numerous media outlets and publications for his insights on data protection, threat prevention, and compliance best practices. His hands-on involvement in client strategy and security architecture means that even as the company has grown, the level of personal attention and technical rigor that defined PTG from the beginning remains central to every engagement. When you work with PTG, you are not just hiring a company; you are partnering with a leadership team that has personally overseen the security of thousands of organizations without a single breach.
Craig Petronella
Craig founded Petronella Technology Group with a vision to bring enterprise-grade cybersecurity and IT management to businesses of every size in the Triangle region. With over 22 years of hands-on experience in cybersecurity, compliance, and technology strategy, Craig continues to drive the company's technical direction and personally oversees security architecture for the firm's most complex engagements. He is a recognized cybersecurity thought leader, published author, and frequent media commentator on data protection and cyber threat prevention strategies. His certifications span multiple vendor and industry-standard frameworks, and his commitment to zero-breach (for managed security clients) operations has defined PTG's reputation across North Carolina and beyond.
Technical Services Director
Our Director of Engineering oversees all technical operations including network architecture design, cloud migration projects, infrastructure management, and systems integration. With extensive experience in enterprise IT environments and multiple vendor certifications including Microsoft, Cisco, and AWS, our engineering director ensures that every technical solution deployed for PTG clients meets the highest standards of performance, reliability, and security. Their team manages critical infrastructure for businesses across Raleigh, Durham, and the Research Triangle Park, maintaining exceptional uptime records and rapid incident response capabilities across all client environments.
Security Operations Lead
Our Security Operations Lead directs all cybersecurity operations including threat monitoring, vulnerability management, incident response, penetration testing, and compliance advisory services. With deep expertise in SIEM operations, endpoint detection and response, and threat intelligence analysis, our security lead has personally managed the security posture of hundreds of organizations without a single breach. Their team operates around the clock to monitor client environments, analyze threat data, and respond to security incidents with the speed and precision that the modern threat landscape demands. Multiple advanced cybersecurity certifications including CEH underpin their technical authority.
Specialized Teams Working Together to Protect Your Business
Every department at PTG operates under a shared commitment to security, quality, and client success. Here is how our teams are organized to deliver comprehensive technology solutions to Triangle NC businesses.
Cybersecurity Engineering
Our cybersecurity engineering team consists of certified security professionals who specialize in penetration testing, vulnerability assessment, security architecture design, SIEM deployment and management, endpoint detection and response, and incident response coordination. Every member of this team holds multiple industry-recognized certifications and undergoes continuous training to stay current with evolving threat tactics, techniques, and procedures. They are the front line of defense for our clients across Raleigh, Durham, Chapel Hill, and the broader Research Triangle region, providing the expertise that has maintained our zero-breach (for managed security clients) record for over two decades of operations.
Network & Infrastructure
Our network and infrastructure team designs, deploys, and manages the critical IT systems that businesses depend on every day. From server architecture and cloud migrations to network design, wireless deployment, and unified communications, this team brings deep technical expertise in Microsoft, Cisco, VMware, AWS, Azure, and Google Cloud platforms. They provide proactive monitoring, patch management, and performance optimization to ensure that your infrastructure operates at peak reliability with minimal downtime. Their work is the foundation upon which all other services are built, ensuring that security measures have a stable, well-architected environment to protect.
Compliance & Risk Advisory
Our compliance and risk advisory team helps businesses Handle the challenges of regulatory requirements including HIPAA, PCI-DSS, CMMC, SOC 2, NIST, and North Carolina state data privacy regulations. This team conducts compliance gap analyses, develops remediation plans, prepares organizations for audits, builds policy and procedure documentation, and provides ongoing compliance monitoring services. Their expertise ensures that Triangle NC businesses not only meet their regulatory obligations but build compliance into their operational DNA so that maintaining compliance becomes a natural extension of daily business processes rather than an annual scramble before audit season.
Client Support & Service Desk
Our client support and service desk team is the first point of contact for day-to-day IT support requests, technical troubleshooting, and user assistance. Unlike many managed service providers that route support calls to offshore call centers, our support team is based in the Triangle region and staffed by experienced technicians who understand our clients' environments intimately. Every support interaction is logged, tracked, and measured against service level agreements to ensure consistent quality. Our average ticket resolution time consistently outperforms industry benchmarks, and our client satisfaction scores reflect the professionalism and technical competence that our support team brings to every interaction.
Digital Marketing & Web Services
Our digital marketing and web services team brings data-driven marketing strategy, SEO expertise, paid advertising management, social media marketing, content creation, and custom web design capabilities to Triangle NC businesses. What makes this team unique is their integration with our cybersecurity and IT operations teams, ensuring that every marketing initiative is built on a secure, performant technical foundation. From HTTPS implementation and secure form handling to privacy-compliant data collection and ADA-accessible web design, our marketing team delivers growth strategies that never compromise security or compliance.
Strategic Consulting
Our strategic consulting team works with business leadership and executive teams to align technology investments with organizational goals, develop IT roadmaps, plan technology budgets, evaluate vendor solutions, and guide digital transformation initiatives. This team brings a business-first perspective to technology decisions, ensuring that every IT investment delivers measurable value and supports the company's strategic objectives. For businesses in the Raleigh-Durham area that are scaling rapidly, undergoing mergers and acquisitions, or facing industry disruption, our consultants provide the strategic clarity that turns technology from a cost center into a competitive advantage.
Industry Certifications & Company Values
Our team holds a comprehensive portfolio of industry certifications that validate our expertise across cybersecurity, cloud computing, network engineering, and compliance frameworks.
The Values That Define Our Culture
Integrity First
We tell clients what they need to hear, not what they want to hear. Our recommendations are always driven by what is best for the client's security and business outcomes, never by what generates the most revenue for PTG. This commitment to honesty has earned us the deep trust of businesses across the Triangle region for over 22 years.
Excellence as Standard
Good enough is never good enough at PTG. We hold ourselves to the highest standards of technical execution, client communication, and service delivery. Every team member is expected to pursue continuous improvement through ongoing training, certification advancement, and knowledge sharing. This culture of excellence is what produced our strong security track record for clients on our managed program.
Accountability Always
We take ownership of our commitments and deliver on our promises. When we say we will meet a deadline, we meet it. When we identify a risk, we communicate it immediately. When something goes wrong, we own it and fix it faster than the client expects. This culture of accountability means that businesses in Raleigh, Durham, and the Research Triangle Park can rely on PTG to perform when it matters most.
What Clients Say About Working With Our Team
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912Discover What Our Team Can Do for Your Business
Our diverse team of specialists enables us to deliver comprehensive technology solutions across multiple service areas. Explore the services that our team powers every day for Triangle NC businesses.
Cybersecurity Services
Penetration testing, vulnerability management, incident response, and 24/7 security monitoring powered by our certified cybersecurity engineering team.
Free Assessment Report
Request a complimentary cybersecurity and IT assessment from our security team to understand your current risk posture.
Digital Marketing Packages
SEO, PPC, social media, and web design services delivered by our integrated digital marketing and web services team.
Press & Media
Read expert commentary and cybersecurity insights from Craig Petronella and the PTG team in the press.
The Team Advantage That Sets PTG Apart
Deep Bench of Expertise
Through our partner network, PTG engagements have access to professionals holding a wide range of industry certifications spanning cybersecurity, cloud computing, network engineering, compliance, and digital marketing. This breadth of expertise means that regardless of the challenge your business faces, PTG can connect you with a certified specialist who can address it with authority. You are never relying on a generalist when you need a specialist.
Low Turnover, High Commitment
PTG's employee retention rate dramatically outperforms the IT services industry average. Our team members stay because they are empowered to do excellent work, supported with ongoing professional development, and proud to be part of a company with an unblemished security record. For clients, this means consistency; the engineers who learn your environment today will be the same engineers managing it next year.
Triangle-Rooted, Client-Focused
Every member of our team lives and works in the Triangle region. We are your neighbors, and we are invested in the success of the Raleigh-Durham business community in a way that remote or national providers simply cannot match. When you call PTG, you reach someone who knows your market, understands your challenges, and is committed to your long-term success.
Continuous Learning Culture
The cybersecurity and technology landscape changes daily, and our team evolves with it. PTG invests significantly in ongoing training, certification renewals, threat intelligence briefings, and participation in industry conferences and professional organizations. This commitment to continuous learning ensures that our clients benefit from the most current knowledge and best practices available in the industry.
About Our Team & Company
Ready to Work With the Team That Has Never Been Breached?
Connect with the Petronella Technology Group team today and discover how our certified experts can protect your business, streamline your IT operations, and accelerate your growth. Whether you need cybersecurity, managed IT, compliance support, or digital marketing, our team in Raleigh, NC, is ready to deliver results that exceed your expectations. Schedule a consultation or request your free assessment to get started.