Managed DetectionAnd Response
Managed Detection and Response (MDR) combines 24/7 threat monitoring, AI-powered analytics, and human-led investigation to detect and neutralize cyber threats before they damage your business. PTG delivers enterprise-grade MDR that replaces the need for an in-house security operations center.
Managed XDR Suite Overview
Watch how Petronella's extended detection and response platform protects organizations across endpoints, network, cloud, and email.
What Is Managed Detection and Response?
Managed Detection and Response (MDR) is a cybersecurity service that provides organizations with threat monitoring, detection, investigation, and response capabilities delivered by a team of security analysts and engineers. Unlike traditional security tools that generate alerts for your internal team to triage, MDR provides the expertise and technology to investigate every alert, determine whether it represents a real threat, and take immediate action to contain and remediate confirmed incidents.
MDR addresses a fundamental problem in cybersecurity: most organizations lack the staff, expertise, and budget to operate a 24/7 security operations center (SOC). The average mid-size business would need to hire 8 to 12 security analysts working in shifts to achieve around-the-clock coverage, at a cost of $800,000 to $1.5 million per year in salaries alone. MDR delivers the same outcome at a fraction of the cost by sharing a team of expert analysts across multiple clients, backed by purpose-built detection technology.
PTG's MDR service combines AI-powered behavioral detection with human-led investigation. Our analysts review every alert, correlate signals across your environment, and respond to confirmed threats within minutes. You get a dedicated security team without the overhead of building one from scratch.
What PTG's MDR Service Includes
Our managed detection and response platform covers every layer of your IT environment:
- Endpoint Detection and Response (EDR): Next-generation agents on every workstation, laptop, and server that monitor process execution, file changes, registry modifications, network connections, and user behavior in real time
- Network Traffic Analysis: Full packet inspection and network flow analysis to detect lateral movement, command-and-control communication, data exfiltration attempts, and unusual traffic patterns
- Cloud Security Monitoring: Integration with Microsoft 365, Azure, AWS, and Google Workspace to detect unauthorized access, configuration drift, impossible travel, and suspicious API activity
- Email Threat Detection: Analysis of inbound email for phishing, business email compromise (BEC), malicious attachments, and impersonation attacks
- 24/7 SOC Coverage: Human analysts monitoring your environment around the clock, with automated escalation and response playbooks for every threat category
- Proactive Threat Hunting: Regular hunting campaigns using threat intelligence, MITRE ATT&CK techniques, and indicators of compromise from global threat feeds
MDR vs EDR vs XDR vs SIEM
Understanding the differences between security detection technologies helps you choose the right solution for your organization.
| Capability | EDR | SIEM | XDR | MDR (PTG) |
|---|---|---|---|---|
| Endpoint monitoring | Yes | Limited | Yes | Yes |
| Network monitoring | No | Yes | Yes | Yes |
| Cloud and email monitoring | No | Yes | Yes | Yes |
| Log correlation | No | Yes | Yes | Yes |
| 24/7 human analysts | No | No | No | Yes |
| Active threat response | Manual | No | Partial | Yes |
| Threat hunting | No | No | Varies | Yes |
| Staffing required | Internal team | 4-8 analysts | 2-4 analysts | None |
EDR monitors endpoints only and requires your team to investigate and respond. SIEM collects and correlates logs from many sources but generates alerts rather than responses, requiring a large analyst team. XDR extends detection across endpoints, network, and cloud but still needs internal staff to operate. MDR provides the complete package: technology plus the human expertise to monitor, investigate, and respond 24/7, with no internal security team required.
How Our SOC Protects You
Enterprise-grade detection and response without building an in-house security team.
Behavioral Analytics
AI models baselined to your environment detect anomalous user behavior, process execution, and network activity that signature-based tools miss. This catches zero-day attacks, fileless malware, living-off-the-land techniques, and insider threats before they escalate.
Automated Containment
When analysts confirm a threat, automated response isolates compromised endpoints within minutes. Network segmentation, account lockout, and process termination happen immediately while the investigation continues in parallel. No waiting for your IT team to respond.
Forensic Investigation
Every confirmed incident receives a full investigation: attack timeline, initial access vector, lateral movement, data access, and impact assessment. Forensic reports satisfy compliance requirements for HIPAA, CMMC, PCI DSS, and SOC 2 breach notification.
Monthly Threat Reports
Executive-level reporting on threat landscape, detection statistics, response actions, and security posture trends. Includes specific recommendations for hardening based on what we observe across your environment each month.
How MDR Deployment Works
Environment assessment and agent deployment across all endpoints
Behavioral baseline established using AI analytics over 2 weeks
24/7 SOC monitoring begins with custom detection rules
Continuous threat hunting using latest intelligence feeds
Incidents contained and remediated within minutes of confirmation
Monthly reporting with threat trends and hardening recommendations
Protected Industries
Cybersecurity-First MDR Provider
Detection Advantage
- AI-powered behavioral analytics tuned to your environment
- Cross-signal correlation across endpoint, network, cloud, and email
- Proactive threat hunting using MITRE ATT&CK framework
- Global threat intelligence feeds updated continuously
Response Advantage
- Minutes-to-containment for confirmed threats, not hours or days
- Certified Digital Forensics Examiner (DFE #604180) on staff
- Full incident response and root cause documentation
- Compliance-ready forensic reports for regulatory notification
Frequently Asked Questions
What is the difference between MDR and a traditional SIEM?
SIEM collects and correlates logs but requires your team to investigate and respond to every alert. MDR adds 24/7 human analysts, proactive threat hunting, and active incident response. With SIEM you get alerts; with MDR you get outcomes. Most organizations that purchase SIEM find they need 4 to 8 full-time analysts to operate it effectively, which is why many transition to MDR as a more cost-effective alternative.
How quickly do you respond to threats?
Critical threats are contained within minutes of confirmation. Our automated response capabilities can isolate compromised endpoints immediately while analysts investigate the full scope. The average mean time to respond (MTTR) across our client base is under 15 minutes for high-severity incidents.
Does MDR replace our existing security tools?
MDR complements your existing stack. We integrate with your firewall, endpoint protection, and cloud platforms to provide a unified detection and response layer. In many cases, MDR replaces standalone EDR and SIEM tools, simplifying your security stack while improving outcomes. See our Managed XDR Suite for the full platform overview.
What compliance frameworks does MDR support?
How long does deployment take?
Agent deployment typically takes 1 to 2 weeks depending on environment size. Behavioral baselining runs for 2 additional weeks to reduce false positives. Full MDR coverage with tuned detection is operational within 30 days of contract signing.
What size organizations do you serve?
Our MDR service scales from 25-endpoint small businesses to 5,000-endpoint enterprises. The same detection technology and analyst team protects every client. Small businesses benefit from enterprise-grade security they could never afford to build in-house. Contact us through our solutions packages page for plans sized to your organization.
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