Home IT Support
Residential IT Support
Expert computer support for your home -- from virus removal and network setup to data recovery and device configuration. Serving Raleigh, Durham, Cary, and Chapel Hill.
Home Technology Can Be Frustrating Without Expert Help
Today's homes rely on technology more than ever -- Wi-Fi networks, smart devices, home offices, family computers, and streaming systems. When something goes wrong, it can be difficult to find reliable, trustworthy help. Many home users in Raleigh, Durham, Cary, and Chapel Hill struggle with slow computers, Wi-Fi dead zones, printer problems, and security concerns. Petronella Technology Group provides professional, friendly IT support for residential customers across the Triangle, bringing the same expertise we deliver to businesses directly to your home.
Key Features & Benefits
Home Network Setup
Professional Wi-Fi network installation and optimization, including range extension, security configuration, and device connectivity.
Virus & Malware Removal
Thorough detection and removal of viruses, malware, spyware, and other threats, plus implementation of ongoing protection.
Computer Tune-Up
Speed optimization, software updates, disk cleanup, and performance improvements that breathe new life into sluggish computers.
Data Backup & Recovery
Protect your photos, documents, and personal files with automated backup solutions, and recover data from failed drives when possible.
Home Office Setup
Complete home office technology configuration including networking, printer setup, VPN access, and productivity software.
New Device Setup
Configuration of new computers, tablets, printers, and smart devices, including data transfer from your old equipment.
Frequently Asked Questions
Do you make house calls?
Yes. We provide on-site residential support throughout the Raleigh-Durham area, including Cary, Chapel Hill, Apex, and Morrisville.
Can you fix my slow computer?
In most cases, yes. Slow performance is usually caused by software bloat, malware, insufficient memory, or aging hard drives -- all of which we can address.
How much does home support cost?
We offer competitive hourly rates for residential support. Contact us for current pricing or ask about our maintenance plans for ongoing home technology support.
Can you help with my home Wi-Fi?
Absolutely. We assess your home's Wi-Fi coverage, identify dead zones, and implement solutions to provide reliable connectivity throughout your home.
Do you support both PC and Mac at home?
Yes. Our technicians are experienced with Windows, macOS, iOS, and Android devices and can support any combination of devices in your home.
Get Expert Home IT Support
Contact us for reliable, friendly residential IT support in the Raleigh-Durham area.
Schedule Home SupportCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Residential It Support
Petronella Technology Group has been a trusted provider of residential IT support solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique residential IT support challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote residential IT support support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Residential It Support Services Work
Our proven process ensures that every client receives a tailored residential IT support solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to residential IT support. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized residential IT support plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your residential IT support infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About Residential IT Support
Q: Does Petronella Technology Group provide IT support for home users?
Yes, Petronella Technology Group provides residential IT support services for home users throughout the Raleigh-Durham Triangle area. Our home services include computer setup and configuration, virus and malware removal, home network setup, Wi-Fi optimization, data backup and recovery, printer setup, smart home device configuration, and general computer troubleshooting. We bring the same professional-grade expertise we deliver to businesses to help home users get the most from their technology.
Q: Can you help set up and secure my home network?
Absolutely. A properly configured home network is essential for reliable internet access, secure remote work, and protection of your personal data. Petronella Technology Group sets up home networks with proper router configuration, strong Wi-Fi encryption, guest network isolation, firmware updates, and basic firewall settings. For homes with remote workers, we can configure VPN access and ensure your home network meets your employer's security requirements.
Q: Do you provide remote support for home users?
Yes, we offer both remote and on-site support for residential customers. Many common issues such as software troubleshooting, email configuration, virus removal, and performance optimization can be resolved efficiently through our secure remote support tools. For issues requiring physical access such as hardware replacement, network installation, or equipment setup, we provide on-site service throughout the Raleigh-Durham area. Call us at 919-348-4912 to schedule residential support.
Q: How can I protect my home computer from viruses and malware?
Protecting your home computer requires multiple layers of security including reputable antivirus software, regular operating system and software updates, a properly configured firewall, strong unique passwords for all accounts, and awareness of phishing and social engineering tactics. Petronella Technology Group can set up comprehensive security for your home computers and provide guidance on safe computing practices. We also recommend enabling multi-factor authentication on all important accounts and using a password manager.
Q: What should I do if my computer is running slowly?
Slow computer performance can be caused by malware infections, insufficient RAM, a failing hard drive, too many startup programs, outdated software, or operating system issues. Petronella Technology Group diagnoses the root cause of performance problems and implements targeted solutions rather than generic fixes. Common solutions include malware removal, RAM upgrades, hard drive replacement with solid-state drives (SSDs), startup optimization, and operating system cleanup. Contact us at 919-348-4912 for a computer performance assessment.
Ready to Improve Your Residential It Support Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert residential IT support solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC