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23 CRITICAL QUESTIONS BEFORE HIRING AN IT COMPANY
Know exactly what to ask before signing an IT contract. This free guide helps business owners evaluate providers and avoid costly mistakes.
What to Ask About Security
- Do they carry cyber liability insurance?
- What certifications do their engineers hold?
- How do they handle a data breach?
- Can they provide client references?
What to Ask About Service
- What is their average response time?
- Do they offer 24/7 monitoring?
- Is there a dedicated account manager?
- What does their onboarding process look like?
What This Guide Covers
Every question you need answered before choosing an IT provider.
Security Posture
How to evaluate a provider's cybersecurity practices and certifications.
Contract Terms
Red flags in IT service agreements that cost businesses thousands.
Disaster Recovery
Questions that reveal whether a provider can protect your data.
Compliance Support
How to verify a provider understands HIPAA, CMMC, and other frameworks.
Scalability
Will they grow with your business or hold you back?
Pricing Transparency
How to avoid hidden fees and unpredictable IT bills.
Related Services
Frequently Asked Questions
Why do I need a guide for hiring an IT company?
Most businesses do not know what questions to ask, which leads to poor vendor selection, security gaps, and unexpected costs. This guide gives you the same evaluation criteria that enterprise organizations use.
Is this guide free?
Yes. There is no cost and no obligation. We want every business owner to make informed decisions about their IT provider.
Who wrote this guide?
Craig Petronella, CEO of Petronella Technology Group, drawing on 23+ years of experience serving businesses in the Raleigh-Durham area.
Can PTG help if my current provider is underperforming?
Absolutely. We offer free IT assessments to evaluate your current environment and identify gaps. Contact us to schedule one.
Does this apply to businesses of all sizes?
Yes. Whether you have 5 employees or 500, these questions help you evaluate any IT provider effectively.
Get Your Free IT Provider Evaluation Guide
Download the guide or speak with our team about your IT needs.