Over the years we’ve heard dozens of horror stories from business owners who are frustrated with their computer support company. We heard these stories so often that we could guess the support company they were using based upon the story we heard. Then, after hiring Petronella Technology Group, these same business owners would wonder out loud why it was so hard to depend upon their last support company when Petronella Technology Group made it seem so easy. Frankly, we don’t know why good customer service is so elusive.

So we felt it was time to publish a book on this topic- to help business owners know what should be expected and how to select a great IT Services company.

This book is the ultimate business owner’s guide for finding a professional, competent, honest, considerate, on-time, fairly-priced, and dependable computer consultant.

You’ll discover:

• The 5 types of technical support available, and the pros and cons of each.
• How to avoid getting ripped off, disappointed, and paying for sub-standard work.
• 12 Warning signs that you hired the wrong computer consultant.
• Viruses, worms, spyware, and hackers: what you need to know to protect your company from invasion.
• Everything you need to know about contract, payment schedules, and rate negotiations.
• 10 critical characteristics to look for in a competent computer consultant.
• Why you need to avoid “cheap” or “bargain” computer repair shops.
• How to turn technology into a competitive advantage instead of a drain on your time, money, and resources.
• What “managed services” are and why thousands of business owners are now demanding this type of support from their computer consultant.