AI Call Center Resilience Playbooks for Real Outages
AI Call Center Resilience Playbooks for Real-World Outages When an outage hits a call center, the failure is rarely a single switch flipping to off. It is...
1,555 articles in 12 categories
Cybersecurity Blog
Expert insights on cybersecurity, AI, compliance, and IT from Petronella Technology Group in Raleigh, NC.
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1Password launches a way for AI agents to log in on your behalf without seeing your passwo
On a recent release, a leading password manager introduced a novel credential‑delegation capability that lets AI agents log into a user’s personal accounts without ever exposing...
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CISA Flags Two Actively Exploited Critical Flaws in Collabora Online and Arista VeloCloud
On a Friday in October, the U.S. Cybersecurity and Infrastructure Security Agency announced that two high‑severity vulnerabilities were actively being exploited in the wild. The...
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Service Desk AI Handoffs That Keep Working When Cloud
Service Desk AI Handoffs That Survive Cloud Outages When a cloud platform has an outage, most service desks don’t fail because people stop caring. They...
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HHS Confirms HIPAA Penalties Will Not Be Adjusted for Inflation This Year
When the Department of Health and Human Services announced that it would not adjust HIPAA penalties for inflation in the present regulatory cycle, the ripple effect across the...
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HIPAA AI Triage That Works After Breaches and Hijacks
HIPAA AI Triage That Survives Website Hijacking and Breaches AI triage for healthcare can reduce wait times, improve routing, and help teams prioritize...
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LiteLLM Compromised in Supply Chain Attack Delivering Credential Stealer and Backdoor
In a recent supply‑chain breach, the popular LiteLLM Python package - an open‑source gateway that simplifies the deployment of large language models - was compromised in a way...
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China-Linked Hackers Use ARTEX AI Agents in ConnectWise Supply Chain Attack
On a Wednesday in October, Microsoft disclosed that a China‑state aligned actor, known in the threat‑intel community as Storm‑0940, had leveraged an agentic AI framework called...
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Google Chrome Adds ClickFix Warnings to Stop Users From Running Malicious Commands
On Tuesday, Google announced that Chrome will now display explicit warnings when a user attempts to paste code that could execute malicious commands, a safeguard aimed at...
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The Harness Is the Hard Part of Agentic Pentesting
In late October, the security community was jolted by an exposé that turned the spotlight on the hidden work behind AI‑driven penetration testing. An AppSec team can now point a...
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Design Digital ID Workflows for Accessibility and Fairness
Designing Accessible Digital ID Workflows That Minimize Bias Digital identity systems are meant to make access easier, safer, and more efficient. Yet the...
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Agentic AI Call Flows for Safe HIPAA Eligibility Checks
Agentic AI Call Flows for HIPAA Safe Eligibility Checks Healthcare eligibility checks are one of those behind-the-scenes processes that can make or break...
