Bundled Cybersecurity and IT Packages Built for Growing Businesses
Stop piecing together security tools from different vendors and hoping they work together. Petronella Technology Group bundles everything your organization needs into a single, predictable monthly engagement: managed security operations, compliance automation, IT infrastructure support, and strategic advisory services, all backed by our 22-year track record protecting businesses across Raleigh, Durham, Chapel Hill, and the entire Research Triangle region.
Why Bundled Service Packages Outperform Individual Tools
Most businesses in Raleigh-Durham cobble together antivirus software from one vendor, a firewall from another, a backup solution from a third, and hope that an IT generalist can make it all work. The result is visibility gaps, integration failures, and finger-pointing when something goes wrong. PTG's bundled service packages eliminate that chaos by delivering a unified, managed technology stack where every component is designed to work together under a single service-level agreement.
Unified Visibility Across Your Entire Environment
When your security monitoring, endpoint protection, network management, and compliance tools all feed into a single pane of glass, your security team sees the complete picture instead of fragments. PTG's integrated monitoring platform correlates alerts across every layer of your infrastructure, so threats that would hide between vendor silos are caught and addressed immediately. Businesses in Durham, Chapel Hill, and across the Research Triangle Park benefit from this unified approach because it means faster detection, fewer false positives, and a dramatically reduced mean time to response.
Predictable Monthly Investment With No Surprise Bills
Every PTG service package is structured as a fixed monthly engagement. There are no per-incident surcharges, no hidden licensing fees, and no surprise invoices when you need emergency support. You know exactly what your technology spend will be each month, which makes budgeting straightforward for CFOs and finance teams. This predictability is especially valuable for small and mid-size businesses in the Triangle area that need enterprise-grade protection but cannot absorb unpredictable costs. Your package price covers everything from routine maintenance and patching to security incident investigation and compliance documentation.
One Partner, One SLA, One Throat to Choke
When you work with PTG, there is no ambiguity about who is responsible. We own the outcome across your entire technology stack. If your firewall has a conflict with your endpoint agent, that is our problem to resolve. If a compliance gap appears between your cloud configuration and your policy documentation, our team fixes it. Raleigh, Durham, and RTP businesses that consolidate their security, IT, and compliance under PTG's umbrella eliminate the vendor coordination overhead that consumes internal IT resources and creates accountability gaps during security incidents.
Three Tiers Designed to Match Your Business Stage
Whether you are a 15-person startup in Durham that needs foundational security, a 100-person healthcare practice in Chapel Hill that must maintain HIPAA compliance, or a 500-person defense contractor in the Research Triangle Park preparing for CMMC 2.0 certification, PTG has a package that fits. Every tier is customizable, and you can scale up at any time as your organization grows.
- 24/7 infrastructure monitoring and alerting
- Managed endpoint protection (EDR)
- Help desk support during business hours
- Patch management and software updates
- Email security and spam filtering
- Cloud backup with daily recovery points
- Basic security awareness training
- Monthly security posture reports
- Quarterly business technology review
- Network firewall management
- Everything in Essential, plus:
- Managed XDR with 24/7 SOC monitoring
- AI-powered threat detection (Eve SOC agent)
- Compliance automation (HIPAA, SOC 2, NIST)
- Vulnerability scanning and remediation
- Advanced email security with sandboxing
- Security awareness training with phishing simulations
- Disaster recovery with defined RTO and RPO
- Dark web monitoring for credential exposure
- Annual penetration test
- Virtual CISO advisory (monthly sessions)
- Priority help desk with 1-hour SLA
- Compliance-ready documentation and audit support
- Everything in Professional, plus:
- Dedicated security engineer and account manager
- Full MSSP with custom SIEM rules and playbooks
- CMMC 2.0 readiness program and CUI enclave hosting
- Incident response retainer with guaranteed SLA
- Bi-annual penetration testing (network and application)
- Board-level security reporting and risk briefings
- Digital forensics and eDiscovery readiness
- Zero Trust architecture design and deployment
- Vendor risk management program
- On-site support in Raleigh-Durham metro
- Custom compliance framework mapping (PCI, ITAR, FERPA)
- AI receptionist (Penny) and AI helpdesk (Joe) integration
- 15-minute emergency escalation SLA
See Exactly What Each Package Includes
Every organization has different security requirements, compliance obligations, and operational needs. This detailed comparison helps you identify which tier aligns with your current requirements while showing a clear path for scaling your protection as your business grows. All features listed below are managed and maintained by PTG's team of certified professionals, so your internal staff can focus on running your business instead of managing security infrastructure.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Security Operations | |||
| Managed Endpoint Detection & Response (EDR) | ✓ | ✓ | ✓ |
| Managed XDR with 24/7 SOC | — | ✓ | ✓ |
| AI-Powered Threat Detection (Eve) | — | ✓ | ✓ |
| Full MSSP with Custom SIEM | — | — | ✓ |
| Penetration Testing | — | Annual | Bi-Annual |
| Vulnerability Scanning & Remediation | — | ✓ | ✓ |
| Dark Web Credential Monitoring | — | ✓ | ✓ |
| Zero Trust Architecture | — | — | ✓ |
| Incident Response Retainer | — | — | ✓ |
| Compliance & Advisory | |||
| Compliance Automation (ComplyBot AI) | — | ✓ | ✓ |
| HIPAA / SOC 2 / NIST Mapping | — | ✓ | ✓ |
| CMMC 2.0 / ITAR / PCI DSS Mapping | — | — | ✓ |
| Virtual CISO Advisory | — | Monthly | Weekly |
| Board-Level Risk Reporting | — | — | ✓ |
| Vendor Risk Management | — | — | ✓ |
| Managed IT & Infrastructure | |||
| 24/7 Infrastructure Monitoring | ✓ | ✓ | ✓ |
| Help Desk Support | Business Hours | Priority (1-hr SLA) | Dedicated (15-min SLA) |
| Patch Management | ✓ | ✓ | ✓ |
| Cloud Backup & Recovery | Daily | Defined RTO/RPO | Custom RTO/RPO with DR Failover |
| Email Security | Filtering | Advanced + Sandboxing | Advanced + Sandboxing |
| Network Firewall Management | ✓ | ✓ | ✓ |
| On-Site Support (Raleigh-Durham Metro) | As Needed | Scheduled | Dedicated |
| Dedicated Account Manager | — | — | ✓ |
| Training & AI Tools | |||
| Security Awareness Training | Basic | Advanced + Phishing Sims | Advanced + Phishing Sims |
| AI Helpdesk Agent (Joe) | — | — | ✓ |
| AI Receptionist (Penny) | — | — | ✓ |
| Monthly Security Posture Reports | ✓ | ✓ | ✓ |
| Quarterly / Monthly Business Reviews | Quarterly | Quarterly | Monthly |
Core Capabilities Across All Tiers
Regardless of which package tier you select, every PTG client receives a baseline of managed services that most competitors charge extra for. These are not optional add-ons. They are foundational capabilities that every business in Raleigh, Durham, Chapel Hill, and the Triangle needs to operate securely in today's threat landscape. The difference between tiers is the depth and breadth of coverage, not whether you receive these essential protections at all.
Managed Endpoint Protection
Every workstation, laptop, and server in your environment is protected by enterprise-grade endpoint detection and response software that is monitored, updated, and managed by PTG's security operations team. We do not just install software and walk away. Our analysts review alerts, investigate anomalies, and initiate containment actions before threats spread. This covers Windows, macOS, and Linux endpoints across your on-premises and remote workforce, ensuring consistent protection whether your team works from your Raleigh office or from home anywhere in North Carolina.
Network Security and Firewall Management
Your network perimeter is your first line of defense, and PTG manages it completely. We configure, monitor, and maintain your firewall rules, intrusion detection and prevention systems, and network segmentation policies. When new vulnerabilities are disclosed that affect your firewall platform, we apply patches within our defined maintenance windows. For businesses with multiple locations in the Triangle area, including offices in Durham, Cary, Apex, or the Research Triangle Park, we manage site-to-site VPN connections and ensure consistent security policies across all locations.
Cloud Backup and Business Continuity
Data loss can happen from ransomware, hardware failure, accidental deletion, or natural disaster. Every PTG package includes automated cloud backup with regular recovery testing so you know your backups actually work when you need them. We define recovery point objectives and recovery time objectives appropriate to your business, and we conduct periodic restoration drills to verify that your critical systems can be brought back online within the agreed timeframe. For Chapel Hill, Raleigh, and Durham businesses that experienced disruptions from Hurricane Florence and other storms, this protection is not optional, it is essential.
Email Security and Anti-Phishing
Email remains the number one attack vector for businesses of every size. Every PTG package includes managed email security with spam filtering, malware scanning, and impersonation detection. We configure SPF, DKIM, and DMARC records to prevent domain spoofing, and we monitor your email flow for signs of account compromise. Higher tiers add advanced sandboxing that detonates suspicious attachments in an isolated environment before they reach your users' inboxes, providing an additional layer of protection against zero-day threats targeting Triangle-area businesses.
Patch Management and System Updates
Unpatched systems are the most common entry point for attackers. PTG manages operating system and third-party application patches across your entire fleet. We test patches in a staging environment before deploying them to production, and we schedule deployment windows that minimize disruption to your business operations. Our patch compliance reports show exactly which systems are current and which need attention, giving you and your auditors confidence that your environment is maintained to current security standards. This service alone prevents the vast majority of vulnerabilities that attackers exploit against businesses in Raleigh-Durham and nationwide.
Security Reporting and Business Reviews
Every package includes monthly security posture reports that summarize threats blocked, vulnerabilities remediated, compliance status, and system health metrics. These reports are written in plain language that non-technical stakeholders can understand, not dense technical logs that require a security certification to interpret. Your designated point of contact also receives regular business technology reviews where we discuss your roadmap, upcoming needs, and optimization opportunities. For businesses in the Triangle that need to demonstrate security diligence to partners, customers, or boards, these reports serve as tangible evidence of your security investment.
Available Add-On Services
Every organization has unique requirements that may fall outside the standard package tiers. PTG offers a catalog of specialized services that can be added to any package to address your specific industry, compliance, or operational needs. These add-ons are priced separately and can be activated at any time during your engagement without changing your base package.
VoIP and Unified Communications
Cloud PBX, SIP trunking, Microsoft Teams voice integration, and video conferencing solutions. Reduce your telecom costs while gaining enterprise-class calling features, mobility, and reliability for your Raleigh, Durham, or Chapel Hill offices and remote workers.
Digital Forensics and eDiscovery
Court-admissible evidence collection, forensic imaging, chain-of-custody documentation, and expert witness testimony. Our certified forensics team follows law enforcement-grade protocols for investigations involving data breaches, insider threats, intellectual property theft, and litigation support.
Hosting, Colocation, and Dedicated Servers
Enterprise-grade hosting in Tier III+ data centers with redundant power, cooling, and connectivity. Managed hosting, colocation, and dedicated server options with 99%+ uptime SLA, full migration support, and security hardening included for businesses that need on-premises-equivalent control with cloud-scale reliability.
Blockchain Security and Cryptocurrency Compliance
Smart contract auditing, DeFi protocol security assessments, cryptocurrency compliance consulting, and blockchain forensics for organizations in the Triangle and nationwide that operate in or interact with digital asset ecosystems.
How We Onboard Your Business in Four Steps
Switching technology providers can feel daunting, but PTG has onboarded over 2,500 organizations since 2002 and we have refined the process into a seamless four-step journey. Most businesses are fully operational on our platform within two to four weeks, with zero downtime during the transition. Here is exactly what to expect when you choose PTG as your cybersecurity and IT partner.
Discovery and Assessment
We begin with a complimentary assessment of your current technology environment, security posture, and compliance requirements. Our team documents your infrastructure, identifies risks, and maps your needs to the appropriate package tier. This assessment is obligation-free and typically completed within one week for businesses in Raleigh, Durham, Chapel Hill, and the surrounding Triangle area.
Solution Design and Proposal
Based on our assessment findings, we design a customized solution that addresses your specific vulnerabilities, compliance gaps, and operational requirements. You receive a detailed proposal with transparent pricing, clear deliverables, and a defined implementation timeline. We walk through every component so you understand exactly what you are getting and why each element matters for your business.
Managed Migration and Deployment
Our engineering team handles the entire migration process, from deploying endpoint agents and configuring firewalls to setting up monitoring dashboards and backup schedules. We coordinate with your existing vendors to ensure a clean handoff, and we schedule all changes during maintenance windows to minimize disruption to your daily operations. Your team receives training on how to submit support requests and access your security dashboards.
Ongoing Management and Optimization
Once deployed, PTG continuously manages, monitors, and optimizes your technology environment. You receive regular reports, scheduled business reviews, and proactive recommendations for improvement. As your business grows or your requirements change, we adjust your package accordingly. Our goal is to be your long-term technology partner, not a vendor you replace every two years. Many of our clients in the Triangle have been with us for over a decade.
Which Package Fits Your Industry
Different industries face different regulatory requirements and threat profiles. Here is how Triangle-area businesses across key sectors typically align with our package tiers. These are starting points. Every engagement is customized to your specific needs during the discovery and assessment phase.
Healthcare Practices and HIPAA-Regulated Organizations
Healthcare providers in Raleigh, Durham, and Chapel Hill typically start at the Professional tier because HIPAA compliance requires continuous monitoring, risk assessments, encrypted data handling, and audit-ready documentation that goes beyond basic security. Larger health systems and organizations handling protected health information at scale often move to Enterprise for dedicated security engineering and incident response retainers.
Defense Contractors and CMMC-Bound Organizations
Defense Industrial Base contractors working toward CMMC 2.0 certification in the Research Triangle Park and across North Carolina almost always require the Enterprise tier. CMMC compliance demands CUI enclave hosting, custom SIEM configurations, dedicated security personnel, and continuous assessment capabilities that only our most comprehensive package provides. PTG is a CMMC-AB Registered Practitioner Organization, giving your C3PAO assessment a solid foundation.
Professional Services, Legal, and Financial Firms
Law firms, accounting practices, financial advisors, and consulting firms in the Triangle typically begin with the Professional tier for its compliance automation, penetration testing, and virtual CISO advisory. Organizations handling highly sensitive client data or facing SOC 2 Type II or PCI DSS requirements may upgrade to Enterprise for vendor risk management, board-level reporting, and dedicated account management.