Get a Custom IT Services Quote | Transparent Pricing from Raleigh-Durham's Trusted IT Partner

The PTG quoting process involves three stages: discovery, proposal development, and review. During discovery, we evaluate your current IT environment, user count, infrastructure complexity, compliance requirements, and business objectives through a combination of interviews, documentation review, and technical assessment. This typically takes one to three business days. Our solutions architects then develop a custom proposal, which is usually delivered within three to five business days after discovery concludes. You then have unlimited time to review, ask questions, and request revisions. The entire process from initial contact to final proposal is typically completed within one to two weeks. Start by scheduling a free IT consultation.

PTG offers several pricing models to accommodate different business needs and budget preferences. Our most popular option is flat-rate, per-user monthly pricing that covers all standard IT services with predictable, transparent billing. We also offer per-device pricing for organizations with specific hardware-centric needs, tiered service packages that bundle services at different coverage levels, project-based pricing for one-time initiatives like cloud migrations or infrastructure upgrades, and block-hour consulting arrangements for strategic advisory engagements. Every model includes complete pricing transparency with no hidden fees.

PTG offers flexible contract terms designed to build trust, not enforce captivity. Our standard managed services agreements run for 12 months, which provides enough time to fully implement our solutions and demonstrate measurable results. We also offer month-to-month agreements for organizations that prefer maximum flexibility, and multi-year agreements that come with preferential pricing for businesses ready to commit to a long-term partnership. Every contract includes clearly defined service levels, scope of work, escalation procedures, and straightforward termination provisions. There are no punitive early-termination penalties designed to trap you.

A typical PTG managed IT services quote includes proactive monitoring and management of your entire infrastructure, patch management for all operating systems and applications, help desk support with defined response time SLAs, vendor coordination and management, cybersecurity baseline protection including endpoint security and email filtering, data backup and disaster recovery, asset lifecycle management, quarterly business reviews, and strategic technology planning. Depending on your tier selection, additional services such as advanced threat detection, compliance management, on-site support hours, and dedicated account management may also be included. Every inclusion is explicitly documented in the proposal.

PTG's typical onboarding timeline is two to four weeks from quote acceptance to full operational status. The onboarding process includes comprehensive documentation of your environment, deployment of monitoring and management tools, configuration of security controls, migration of support workflows from your previous provider, and training for your team on how to submit requests and access our support channels. Throughout onboarding, we maintain parallel support coverage to ensure there is never a gap in your IT service. A dedicated onboarding project manager serves as your single point of contact for the entire transition. For urgent situations requiring faster deployment, we offer accelerated onboarding options — contact us to discuss your timeline.

Absolutely. Customization is foundational to every PTG engagement. We never force clients into rigid, pre-built packages that include services they do not need or exclude services they do. During the discovery phase, we work with you to identify exactly which capabilities your organization requires. If you need full IT outsourcing, your quote reflects that. If you only need cybersecurity services to augment your existing internal IT team, your quote reflects that instead. If you want managed IT for some locations and project-based support for others, we accommodate that as well. Every proposal is built from the ground up based on your specific requirements, and we welcome revisions until the scope and pricing are exactly right for your organization.

PTG's pricing is competitive with — and often lower than — other reputable IT service providers in the Raleigh-Durham market when comparing equivalent service scopes. The critical difference is transparency. While other providers may present a lower headline number, their final invoices often include hidden fees, out-of-scope charges, and surcharges that inflate the actual cost well beyond the original quote. PTG's all-inclusive pricing model means the number on your proposal is the number on your invoice. We encourage prospective clients to compare our quotes line-by-line against competing proposals — in fact, we will help you create an apples-to-apples comparison matrix that accounts for scope differences, hidden costs, and service level variations to ensure you are making a fully informed decision.

Common hidden costs in the IT services industry include after-hours support surcharges, per-incident charges for break-fix work, separate billing for patch management and security updates, project fees for vendor coordination, "platform fees" for monitoring tools, travel charges for on-site visits, administrative overhead charges, and mid-contract rate increases. Some providers also charge for services that should be baseline inclusions — like antivirus management, backup monitoring, or documentation updates. PTG eliminates all of these hidden costs by including them within your flat-rate monthly agreement. Our proposals explicitly state what is included and what, if anything, falls outside of scope, so there are never billing surprises. We recommend asking any provider you are evaluating to itemize these common hidden charges in writing before you sign.

PTG agreements are designed to scale with your business. Adding new employees is seamless — we provision accounts, configure devices, deploy security profiles, and adjust your agreement automatically. If you open new office locations in the Raleigh, Durham, RTP, or greater Triangle area, we extend coverage to those sites as a straightforward amendment to your existing agreement. If your organization undergoes a merger, acquisition, or restructuring, our team manages the technology integration while keeping your operations running without disruption. Conversely, if your business contracts or restructures to a smaller footprint, we adjust your service scope and pricing accordingly. Scaling up or down never triggers penalties, and adjustments take effect promptly so you are always paying for exactly the level of service your organization currently needs.

Yes. Every PTG agreement includes formally documented service level agreements that define response time targets, resolution time objectives, system uptime commitments, and escalation procedures. Our standard SLAs include a 15-minute average response time for help desk requests, immediate response for critical incidents, and 99.9% uptime targets for managed infrastructure. We also offer a 90-day onboarding satisfaction guarantee — if you are not fully satisfied with our service quality during the first 90 days, we will work with you to resolve any issues at no additional cost. Our strong security track record for clients on our managed program across 22 years and 2,500+ clients is the strongest guarantee of all: tangible proof that we deliver on our security commitments. Call us at 919-348-4912 to discuss our SLAs in detail.