IT Process Automation Services

Reduce mean time to detection and resolution with automated incident management. Our incident response automation includes real-time alert correlation that consolidates related alerts into a single incident, reducing noise by up to 80%. Automated triage classifies incidents by severity, affected systems, and impact based on predefined rules and historical patterns. First-response runbooks execute diagnostic commands, gather relevant logs, and attempt automated remediation for known issue types. Escalation workflows route unresolved incidents to the correct on-call engineer with full context already assembled. Post-incident automation generates root cause analysis templates and action item tracking. The result is faster resolution, less alert fatigue, and a more sustainable on-call rotation for your team.

Keep your infrastructure secure without the operational burden of manual patching. Our patch automation service includes automated vulnerability scanning and patch identification across your server, workstation, and application fleet. Risk-based prioritization ensures critical security patches are deployed first while low-risk updates are scheduled for maintenance windows. Staged deployment rolls patches through test environments before production, with automated rollback if validation checks fail. Compliance reporting provides auditors with evidence that patches are applied within your defined SLAs. Exception management tracks systems that cannot be patched immediately and ensures compensating controls are in place. We support Windows, Linux, macOS, and common third-party applications across on-premises and cloud environments.

Automate the entire user lifecycle from hire to separation. Our provisioning automation creates user accounts across Active Directory, Azure AD, Microsoft 365, VPN, and line-of-business applications based on role templates. Access permissions are assigned according to the principle of least privilege, with role-based access control matrices that ensure every new user receives exactly the access they need and nothing more. Deprovisioning is equally comprehensive: when a separation is triggered, automation immediately disables accounts across all connected systems, revokes VPN and remote access, transfers mailbox ownership, initiates equipment recovery workflows, and generates a deprovisioning compliance certificate. This eliminates the security gap that occurs when manual offboarding misses accounts in secondary systems.

Transform your monitoring infrastructure from a noise generator into an intelligent operations center. Our monitoring automation includes alert deduplication and correlation that reduces alert volume by consolidating related events into actionable incidents. Threshold tuning uses machine learning baselines to reduce false positives while catching genuine anomalies. Automated diagnostic data collection triggers when alerts fire, gathering CPU, memory, disk, network, and application metrics before an engineer even looks at the ticket. Automated remediation handles common scenarios like disk space cleanup, service restarts, and certificate renewals. Escalation management routes unresolved alerts through tiered support with full context. Dashboard automation generates daily, weekly, and monthly operational health reports for IT leadership.

Convert your team's operational knowledge into executable runbooks that resolve issues automatically. We work with your engineers to document their troubleshooting procedures, decision trees, and remediation steps, then translate them into automated runbooks that execute in response to monitoring events. Self-healing capabilities handle common failures including service crashes and restarts, disk space exhaustion with automated cleanup, certificate expiration with automated renewal, DNS resolution failures with cache clearing and fallback, database connection pool exhaustion with connection recycling, and application performance degradation with automated scaling. Each runbook includes safety checks, rollback procedures, and escalation triggers that ensure automation helps without causing unintended consequences.

Eliminate configuration drift and manual server management with infrastructure as code. We implement Ansible, Terraform, and PowerShell DSC solutions that define your infrastructure configurations in version-controlled code repositories. Every server, network device, and cloud resource is provisioned and configured from code, ensuring consistency across environments. Configuration compliance scanning detects drift and triggers automated remediation. Infrastructure provisioning becomes a pipeline: commit code, run tests, deploy. This approach reduces provisioning time from days to minutes, eliminates the snowflake server problem, and provides a complete audit trail of every infrastructure change. We support hybrid environments spanning on-premises data centers, AWS, Azure, and Google Cloud.

Maximize the value of your IT service management investment with intelligent automation. We build ServiceNow workflows and integrations that automate ticket routing and assignment based on category, priority, and team capacity. Auto-resolution handles common request types like password resets, group membership changes, and software installation requests without analyst intervention. Change management automation enforces approval workflows, schedules implementation windows, and triggers post-implementation verification. Knowledge base integration suggests solutions to analysts and end users based on ticket content. SLA management tracks response and resolution times with automated escalation. Our ServiceNow automation expertise extends to CMDB maintenance, asset lifecycle management, and service catalog automation.