Our Network Operations Center watches every server, workstation, router, switch, firewall, and cloud subscription in your environment around the clock. We deploy enterprise-grade Remote Monitoring and Management agents that stream telemetry back to our dashboards in real time. When a hard drive’s SMART data signals imminent failure, when a switch port starts dropping packets, or when CPU utilization spikes on your SQL server at 2 a.m., our team sees it and responds — usually before anyone at your Raleigh office even knows there was an issue.

Proactive monitoring slashes unplanned downtime by as much as 85 percent. For Raleigh organizations where even a single hour of outage costs tens of thousands of dollars in lost productivity and missed SLAs, that reduction is transformational. We handle patch management, firmware updates, certificate renewals, and configuration drift detection as part of every monitoring engagement.

What we monitor: servers (physical and virtual), endpoints, network gear, firewalls, UPS batteries, cloud resources (Azure, AWS, M365), SaaS application uptime, SSL certificates, DNS records, and backup job completion.

When a Raleigh employee cannot connect to the VPN from home, when Outlook freezes during a client call, or when the copier stops talking to the print server, they need help fast. Our help desk is staffed by experienced, U.S.-based technicians who resolve the vast majority of tickets on the first call. We support Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, and hundreds of industry-specific applications.

For issues that cannot be solved remotely — a failing power supply, a network closet rewire, or a new-hire workstation deployment — we dispatch a field engineer to your Raleigh location. Because our team is headquartered in the Triangle, we reach offices in downtown Raleigh, North Hills, Crabtree, Brier Creek, Falls of Neuse, and Wake Forest far faster than any national provider relying on subcontracted technicians.

Support channels: phone, email, client portal, and Microsoft Teams integration. Average remote resolution under 20 minutes. Average on-site arrival under 60 minutes within Wake County.

The FBI’s Internet Crime Complaint Center reported that North Carolina businesses lost over $300 million to cybercrime in a single year, and Raleigh’s concentration of government agencies, healthcare systems, and technology firms makes the city a high-value target. Our Managed Security Services layer multiple defensive technologies into a unified shield around your environment.

We deploy next-generation firewalls with intrusion detection and prevention, Endpoint Detection and Response agents on every workstation and server, DNS-layer filtering, advanced email security with anti-phishing sandboxing, SIEM for centralized log correlation, dark web monitoring for compromised credentials, and mandatory multi-factor authentication across all critical systems.

Craig Petronella is a CMMC Certified Registered Practitioner and licensed digital forensic examiner with 30+ years of experience. Whether your Raleigh business needs HIPAA compliance, CMMC certification readiness, PCI DSS validation, SOC 2 preparation, or NIST 800-171 alignment, we build compliance into your managed IT program from day one.

Raleigh companies are migrating to the cloud at an accelerating pace — driven by remote-work mandates, the need to scale compute on demand, and the capital-expenditure advantages of subscription-based infrastructure. We plan and execute migrations to Microsoft 365, Microsoft Azure, and Amazon Web Services with minimal business disruption. Our process starts with a detailed workload assessment that maps dependencies, identifies licensing optimizations, and flags data that must remain on-premises for compliance reasons.

Post-migration, we actively manage your cloud environment: right-sizing virtual machines, enforcing security baselines across Entra ID, configuring Conditional Access policies, monitoring spending against budget thresholds, and maintaining backup integrity for cloud-resident data. Many Raleigh businesses operate hybrid environments where some workloads stay on local servers while others run in Azure or AWS. We architect and manage these hybrid deployments seamlessly.

Central North Carolina faces hurricanes, tropical storms, severe thunderstorms, and the occasional ice event that can knock out power and connectivity for hours or days. Add ransomware — an attack that can encrypt every file on your network in minutes — and the case for robust backup and disaster recovery becomes undeniable. We implement encrypted, image-based backups that capture your entire server environment, not just files and folders. Backups replicate to geographically separated data centers so a regional disaster cannot wipe out both your production systems and your recovery copies.

For many Raleigh clients we deliver Recovery Time Objectives measured in minutes through instant virtualization: if your physical server dies, we spin up a virtual copy from the latest backup image and your team is back online almost immediately. We test restores on a scheduled cadence and deliver test reports so you have documented proof that your disaster recovery plan actually works.

Technology decisions carry multi-year consequences. The server platform you choose today, the SaaS tools you adopt this quarter, and the security architecture you build this year will either accelerate or constrain your growth for the next three to five years. Our Virtual CIO service gives your Raleigh business a seasoned technology strategist without the six-figure salary of a full-time chief information officer.

Your vCIO meets with your leadership team quarterly to review infrastructure health scorecards, analyze help desk trends for recurring pain points, benchmark your security posture against industry peers, evaluate emerging technologies — including AI-powered solutions — and build a rolling three-year technology roadmap tied to your business plan and budget. For Raleigh organizations preparing for a growth event such as a merger, a new office buildout, or a push into a regulated market, the vCIO provides the strategic guidance to get it right the first time.