Our Network Operations Center monitors every server, workstation, router, switch, firewall, and cloud subscription in your Durham environment around the clock. Enterprise-grade RMM agents stream real-time telemetry to our dashboards. When a RAID controller on your lab server throws a warning at 3 a.m. or a Duke Health VPN tunnel drops, our team responds immediately — typically before anyone at your office knows there is a problem.

For Durham biotech firms running time-sensitive assays or clinical data pipelines, even brief downtime can invalidate experiments and push FDA submissions back by weeks. Our proactive approach — automated patch management, firmware updates, certificate renewals, and configuration drift detection — keeps those systems running smoothly.

What we monitor: physical and virtual servers, endpoints, network infrastructure, firewalls, UPS batteries, Azure and AWS resources, Microsoft 365, SaaS applications, SSL certificates, DNS records, and backup job completion.

Durham researchers and clinicians cannot afford to wait on hold with a national call center when their electronic lab notebook crashes or a medical device loses network connectivity. Our U.S.-based help desk resolves the majority of tickets on the first call, supporting Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, and specialized applications common in life sciences environments.

For issues requiring hands-on resolution — a failing NAS in your server closet, a conference room AV overhaul, or a new-hire workstation deployment — we dispatch a field engineer to your Durham location. Our Triangle headquarters means we reach offices on Erwin Road, in the Innovation District, along Fayetteville Street, or in the South Durham business parks faster than any distant national provider.

Average remote resolution: under 20 minutes. Average on-site arrival: under 60 minutes within Durham County.

Durham’s biotech and healthcare sectors handle some of the most sensitive data in the economy — protected health information, clinical trial records, proprietary compound formulas, and patient genomic sequences. A breach does not just trigger regulatory fines; it can derail a drug development program or erode the trust that sustains a health system. Our Managed Security Services deploy multiple layers of protection around your Durham environment.

We implement next-generation firewalls, Endpoint Detection and Response on every device, DNS-layer filtering, email security with anti-phishing sandboxing, SIEM for centralized log correlation, dark web monitoring for leaked credentials, and mandatory multi-factor authentication. For Durham organizations subject to HIPAA, we build the administrative, physical, and technical safeguards the regulation demands — and document everything for audit readiness.

Craig Petronella holds CMMC Certified Registered Practitioner and licensed digital forensic examiner credentials with 30+ years of experience. Whether you need HIPAA compliance, CMMC readiness, SOC 2, PCI DSS, or 21 CFR Part 11 alignment, we embed compliance into your IT foundation.

Many Durham organizations operate hybrid environments where compliance-sensitive workloads remain on-premises while collaboration, email, and analytics move to the cloud. We plan and execute migrations to Microsoft 365, Azure, and AWS with a focus on data residency, encryption, and regulatory constraints specific to life sciences and healthcare.

Post-migration, we manage your cloud estate: right-sizing compute resources, enforcing security baselines across Entra ID and Azure Active Directory, configuring Conditional Access policies, monitoring spend against budgets, and ensuring backup integrity for cloud data. For Durham biotech firms using AWS for genomics pipelines or Azure for clinical data lakes, we optimize both cost and compliance simultaneously.

A ransomware attack that encrypts your lab information management system or your electronic health records does not just cause downtime — it can endanger patients and destroy years of research data. We implement encrypted, image-based backups that capture your entire server environment and replicate to geographically separated data centers. For Durham organizations with stringent RPO requirements, we offer continuous data protection with recovery points measured in minutes.

Instant virtualization enables us to spin up a virtual copy of a failed server from the latest backup image, restoring operations almost immediately. We test restores on a scheduled cadence and deliver documented results so your compliance team has evidence that disaster recovery plans actually work — a HIPAA and SOC 2 requirement that many providers neglect.

Durham startups scaling from Series A to Series C face technology decisions that carry multi-year consequences. The EHR platform a growing practice selects, the cloud architecture a biotech firm adopts, or the security framework an enterprise deploys will either accelerate or constrain growth for the next three to five years.

Our Virtual CIO meets with your leadership quarterly to review infrastructure health, analyze help desk trends, benchmark your security posture, evaluate emerging technologies — including AI-powered solutions — and build a rolling technology roadmap aligned with your budget and business plan. For Durham companies preparing for an acquisition, a new facility buildout, or entry into a regulated market, the vCIO provides strategic guidance that prevents costly missteps.