Managed IT Services in Charlotte, NC
Charlotte’s financial services sector, Fortune 500 headquarters, and fast-growing mid-market companies need IT infrastructure that is secure, compliant, and always available. Petronella Technology Group, Inc. provides fully managed and co-managed IT services for Charlotte businesses — including 24/7 monitoring, help desk support, cloud management, cybersecurity, and compliance-driven IT operations — backed by 2,500+ clients and over two decades of experience.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • CMMC Certified Registered Practitioner
IT That Keeps Charlotte Business Running
Predictable costs, enterprise-grade security, and compliance-ready infrastructure — without building an internal IT department from scratch.
Eliminate Downtime
Charlotte businesses lose an average of $5,600 per minute during IT outages. Our proactive monitoring and maintenance prevents problems before they disrupt your operations — whether you are running a financial services firm in Uptown, a logistics operation in the airport corridor, or a professional services practice in Ballantyne.
Security Built In
Every managed IT engagement includes enterprise-grade cybersecurity: endpoint protection, email security, multi-factor authentication, patch management, and dark web monitoring. Charlotte’s financial services and healthcare sectors demand security that is integrated into daily IT operations — not bolted on as an afterthought.
Compliance-Ready IT
Our managed IT services are designed with compliance in mind from day one. Whether your Charlotte organization needs GLBA, HIPAA, PCI DSS, SOC 2, or CMMC compliance, we build the technical controls, documentation, and audit trails that regulators and auditors expect to see — as part of your standard IT operations, not as a separate project.
Predictable IT Costs
Replace unpredictable break-fix IT expenses with a flat monthly fee that covers monitoring, maintenance, support, security, and strategic planning. Charlotte CFOs and controllers appreciate the budget predictability — and the elimination of surprise hardware failures, emergency vendor calls, and the hidden costs of reactive IT management.
Managed IT Designed for Charlotte’s Business Community
Charlotte is North Carolina’s largest city and the economic engine of the Southeast. With eight Fortune 500 headquarters, the nation’s second-largest banking center, and a rapidly growing technology sector, Charlotte businesses operate in an environment where IT reliability and security are not optional — they are competitive necessities. Yet many mid-market Charlotte companies struggle with the same challenge: they need enterprise-grade IT capabilities but cannot justify the cost of building a full internal IT department.
That is where managed IT services deliver transformative value. Petronella Technology Group, Inc. serves as your Charlotte organization’s outsourced IT department — or as a co-managed partner that augments your existing team with specialized skills in cybersecurity, cloud management, and compliance. Our managed IT services cover everything from day-to-day help desk support and workstation management to strategic technology planning and digital transformation initiatives.
For Charlotte financial services firms, our managed IT includes the compliance-aware operations that regulators expect: documented change management, access controls, audit logging, encryption management, and vendor oversight. For Charlotte healthcare organizations, we deliver HIPAA-compliant IT operations with the technical safeguards, access controls, and backup/disaster recovery that protect patient data. For professional services firms in Ballantyne, SouthPark, and Uptown, we provide the responsive support and reliable infrastructure that allows your team to focus on client work instead of IT problems.
Our co-managed IT model is particularly popular with Charlotte organizations that have a small internal IT team but need additional bandwidth, specialized security expertise, or after-hours coverage. We integrate with your existing team — handling the monitoring, patching, security, and Level 1-2 support so your internal staff can focus on strategic projects and business-specific applications. Explore our IT support services for more on how we work alongside internal teams.
Managed IT Services for Charlotte Businesses
Comprehensive IT management tailored to Charlotte’s industries and compliance requirements.
24/7 Monitoring, Maintenance & Help Desk
Our Network Operations Center monitors your Charlotte infrastructure 24/7/365 — servers, workstations, network equipment, cloud services, and backup systems. Automated alerts detect hardware failures, performance degradation, security anomalies, and capacity issues before they impact your team. Our help desk provides responsive support via phone, email, and remote access for Charlotte employees at every level.
Included: real-time monitoring dashboards, automated alerting, remote remediation, help desk with SLA-backed response times, monthly health reports, and quarterly business reviews.
Cybersecurity & Endpoint Protection
Every managed IT engagement includes enterprise-grade security: Extended Detection and Response across endpoints, next-generation email security with anti-phishing and BEC protection, DNS filtering, multi-factor authentication, automated patch management, and dark web credential monitoring. For Charlotte organizations requiring advanced protection, we layer in managed XDR with 24/7 SOC monitoring and human-led threat hunting.
Our security-first approach means Charlotte businesses get the protection they need as a standard part of their IT operations — not as an expensive add-on discovered after a breach.
Cloud Management & Microsoft 365
We manage cloud infrastructure in Microsoft Azure, AWS, and Google Cloud for Charlotte businesses. This includes tenant administration, security configuration, cost optimization, backup management, and performance monitoring. For organizations using Microsoft 365, we handle Exchange Online, SharePoint, Teams, OneDrive, Intune device management, and Entra ID security configuration.
Charlotte businesses migrating from on-premises infrastructure to cloud platforms receive end-to-end project management: assessment, architecture design, migration execution, and post-migration optimization.
Backup, Disaster Recovery & Business Continuity
Charlotte is in one of the most hurricane-vulnerable corridors on the East Coast. Tropical storms, ice events, and severe weather can disrupt power and connectivity for days. Our business continuity solutions ensure your Charlotte organization can recover from any disruption — natural disaster, ransomware attack, hardware failure, or human error.
Included: automated backup with off-site replication, tested disaster recovery plans, documented RTOs and RPOs, annual DR testing, and compliance-grade backup encryption and retention policies.
Co-Managed IT for Charlotte Teams
Many Charlotte organizations have a small IT team that handles daily operations but lacks the bandwidth or specialized skills for cybersecurity, compliance, cloud migration, or after-hours support. Our co-managed IT model fills those gaps without replacing your team. We integrate into your workflows, share monitoring dashboards, and provide escalation paths that give your internal staff the backup they need.
Co-managed engagements are fully customizable: some Charlotte clients use us primarily for security operations and compliance documentation, while others rely on us for after-hours monitoring and Level 1-2 help desk overflow. We adapt to your team’s needs.
Strategic IT Planning & vCIO
Every managed IT engagement includes virtual CIO services: a dedicated technology strategist who understands your Charlotte business, your industry’s compliance requirements, and the technology landscape. Your vCIO conducts quarterly business reviews, develops technology roadmaps aligned to your growth plans, manages vendor relationships, and advises on budgeting and capital planning for IT investments.
For Charlotte organizations evaluating AI adoption, cloud migration, or digital transformation initiatives, your vCIO provides the strategic guidance to make informed decisions — balancing innovation with security and compliance requirements.
How Managed IT Works for Charlotte Businesses
A structured onboarding and ongoing management process designed for minimal disruption and maximum value.
IT Assessment & Discovery
We audit your Charlotte organization’s current IT environment: infrastructure, security posture, compliance gaps, vendor contracts, and operational pain points. This assessment identifies immediate risks, quick wins, and the strategic improvements that will deliver the most value to your business.
Onboarding & Stabilization
We deploy monitoring agents, security tools, and management platforms across your environment. Critical vulnerabilities are remediated immediately. Documentation is created for every system, credential, and vendor relationship. Your Charlotte team receives a dedicated support number, ticketing portal, and escalation matrix. Most onboarding completes within 30 days.
Ongoing Management & Support
24/7 monitoring, proactive maintenance, patch management, help desk support, security operations, and backup verification run continuously. Monthly reports track uptime, ticket resolution times, security metrics, and compliance status. Your Charlotte team has a direct line to our engineers for any issue at any time.
Quarterly Reviews & Strategic Planning
Your vCIO conducts quarterly business reviews covering IT performance, security posture, compliance updates, budget tracking, and technology roadmap progress. Annual strategic planning aligns IT investments with your Charlotte organization’s growth objectives. As your business evolves, your IT program evolves with it.
Why Charlotte Businesses Trust Petronella Technology Group, Inc.
Security-First IT Management
Unlike generic managed IT providers, cybersecurity is our foundation. Every Charlotte engagement is built on enterprise-grade security controls from day one. Zero breaches among clients following our security program.
Compliance Expertise Built In
GLBA, HIPAA, PCI DSS, SOC 2, CMMC — we build compliance into your IT operations from the start. Charlotte’s financial and healthcare sectors cannot afford an IT provider that treats compliance as an afterthought.
22+ Years Serving North Carolina
Founded in 2002, Petronella Technology Group, Inc. has served over 2,500 clients across North Carolina. We understand the business landscape, regulatory environment, and technology challenges that Charlotte organizations face.
Flexible Co-Managed Options
Already have an IT team? Our co-managed model augments your Charlotte staff with the specialized skills, after-hours coverage, and security expertise they need — without replacing anyone. We make your team stronger.
Frequently Asked Questions About Managed IT in Charlotte
What is included in your managed IT services for Charlotte?
Our managed IT includes 24/7 monitoring, proactive maintenance, automated patch management, help desk support, cybersecurity (endpoint protection, email security, MFA, dark web monitoring), backup and disaster recovery, cloud management, vendor coordination, and strategic IT planning with a dedicated vCIO.
Do you offer co-managed IT for Charlotte companies with existing teams?
Yes. Our co-managed IT model is designed for Charlotte organizations with internal IT staff who need additional cybersecurity expertise, after-hours coverage, compliance support, or help desk overflow. We integrate with your team’s workflows and tools without disrupting existing operations.
Can your managed IT services meet financial compliance requirements?
Absolutely. Our managed IT operations are designed with compliance built in. We implement and maintain the technical controls, access management, audit logging, encryption, and documentation required by GLBA, FFIEC, PCI DSS, SOC 2, and other financial services compliance frameworks relevant to Charlotte organizations.
How much do managed IT services cost in Charlotte?
Pricing is based on the number of users and devices, complexity of your environment, and compliance requirements. We offer flat monthly per-user pricing with no hidden fees. Contact us for a custom quote tailored to your Charlotte organization’s specific needs.
How fast is your help desk response time?
Critical issues receive immediate response. Standard requests are acknowledged within 15 minutes during business hours. All response times are SLA-backed with escalation procedures. Charlotte users reach a live technician — never a voicemail or chatbot — when they call our support line.
Can you manage our Microsoft 365 and cloud environment?
Yes. We manage Microsoft 365 tenants (Exchange, SharePoint, Teams, Intune, Entra ID), Azure infrastructure, AWS environments, and Google Cloud deployments. Services include security configuration, license optimization, user provisioning, backup, and compliance controls for Charlotte organizations of all sizes.
Do you support remote and hybrid Charlotte workforces?
Yes. We manage endpoint security, VPN access, cloud collaboration tools, and identity management for distributed Charlotte workforces. Whether your team works from Uptown offices, home offices across Mecklenburg County, or a mix of both, we ensure secure, productive connectivity.
How do we get started with managed IT services?
Call 919-348-4912 or schedule a consultation. We start with a free IT assessment to evaluate your current environment, identify risks, and propose a managed IT plan tailored to your Charlotte business. Onboarding typically completes within 30 days.
Ready for Reliable, Secure IT in Charlotte?
Schedule a free IT assessment to evaluate your current infrastructure, security posture, and compliance readiness. We help Charlotte businesses replace reactive IT chaos with proactive, secure, compliance-ready managed IT services.
Petronella Technology Group, Inc. • 919-348-4912 • Raleigh, NC 27606 • BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients