IT Support Services in Chapel Hill, NC
Chapel Hill’s research institutions, healthcare systems, and professional services firms demand IT infrastructure with zero tolerance for failure. Petronella Technology Group, Inc. provides proactive managed IT support, help desk, network management, and cybersecurity for Chapel Hill organizations — from the UNC campus and UNC Health System to biotech startups on Mason Farm Road and law firms on Franklin Street. Backed by 24 years of Triangle expertise and 2,500+ clients served.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • CMMC Certified Registered Practitioner
Technology That Powers Research, Healthcare & Innovation
UNC-affiliated organizations, research labs, and healthcare practices need IT that never fails.
Support Research Operations
Chapel Hill’s research ecosystem — from UNC laboratories to biotech startups in the Finley Forest area — runs on technology. LIMS, genomic sequencing platforms, electronic lab notebooks, and research data repositories require IT infrastructure that delivers consistent performance, data integrity, and regulatory compliance.
Protect Healthcare Systems
UNC Health, UNC Physicians, and dozens of independent practices throughout Chapel Hill and Carrboro rely on EHR systems, patient portals, and clinical applications that must remain available around the clock. Our IT support keeps healthcare technology running while maintaining HIPAA compliance.
Integrated Security
Chapel Hill organizations handling research data, patient records, and client information face sophisticated cyber threats. Our IT support includes security baseline controls — endpoint protection, email security, patch management, MFA, and dark web monitoring — as standard, not add-ons.
Predictable Costs
Chapel Hill nonprofits, research organizations, and small businesses operate on defined budgets. Our flat-rate managed IT plans provide unlimited help desk, proactive maintenance, security, and strategic planning for a predictable monthly investment — no surprise bills for routine support.
IT Support Built for Chapel Hill’s Unique Ecosystem
Chapel Hill, North Carolina is defined by the University of North Carolina — the nation’s first public university and the anchor of a research and healthcare ecosystem that employs over 30,000 people. UNC Health System operates UNC Medical Center, NC Children’s Hospital, and clinics throughout Orange County. The Marsico Hall biomedical research complex, Genome Sciences Building, and Carolina Population Center generate some of the most sensitive research data in the Southeast.
Beyond the university, Chapel Hill and neighboring Carrboro host a vibrant community of professional services firms, law offices, financial advisors, nonprofits, and technology startups. The Franklin Street corridor, East 54, and Meadowmont Village Center house businesses that depend on reliable technology for daily operations. The Eastgate and Finley Forest areas host healthcare practices, dental offices, and specialty clinics serving the Chapel Hill-Carrboro community.
Petronella Technology Group, Inc. has supported Triangle organizations since 2002. Our IT support services are designed for Chapel Hill businesses and organizations that need enterprise-grade technology management without the overhead of a full internal IT department. We combine proactive monitoring, security-first architecture, and responsive help desk support with deep understanding of the compliance requirements that govern Chapel Hill’s healthcare, research, and professional services sectors.
For UNC-affiliated organizations, research spin-offs, and healthcare practices working within the university’s ecosystem, we understand the interoperability requirements, data sharing agreements, and compliance frameworks that shape your technology decisions. Our IT support integrates seamlessly with HIPAA, FERPA, NIH data management policies, and institutional review board requirements.
IT Support Services for Chapel Hill Organizations
Comprehensive technology management for Chapel Hill’s research, healthcare, and business community.
Help Desk & Remote Support
Chapel Hill professionals — researchers, clinicians, attorneys, and nonprofit staff — cannot afford to wait hours for IT support. Our help desk resolves the vast majority of issues remotely within minutes. Password resets, application problems, email issues, VPN connectivity, and software installations are handled by experienced technicians who understand your workflows.
For issues requiring on-site support, our Triangle-based field engineers reach Chapel Hill offices — from Mason Farm Road to Meadowmont to Downtown — the same day.
Proactive Monitoring & Network Management
We deploy monitoring agents across every endpoint, server, and network device in your Chapel Hill environment. These agents report real-time health metrics to our centralized platform, enabling proactive issue resolution before your team experiences disruption.
For Chapel Hill research organizations running compute-intensive workloads, our monitoring ensures servers maintain the performance levels that genomic analysis, statistical modeling, and data processing demand.
Cybersecurity & Compliance
Every managed IT engagement includes our security baseline: XDR endpoint protection, email security with phishing filtering, automated patch management, MFA enforcement, and dark web monitoring. For Chapel Hill healthcare practices, we layer in HIPAA-specific controls. For research organizations, we align with NIH data management requirements and NIST frameworks.
Our integrated approach means security is woven into your IT operations from day one — not managed by a separate vendor with gaps between the two.
Cloud & Microsoft 365 Management
We deploy, configure, and manage Microsoft 365 and cloud environments for Chapel Hill organizations. Email migration, SharePoint administration, Teams deployment, conditional access policies, and cloud security hardening are all part of our managed services. For Chapel Hill organizations migrating from on-premises infrastructure, we plan and execute cloud migrations with zero disruption.
Backup & Disaster Recovery
Encrypted, automated backups of servers, workstations, cloud data, and Microsoft 365 environments with quarterly recovery testing. For Chapel Hill research organizations, our backup solutions protect irreplaceable data sets that may have taken years to collect. Business continuity solutions can restore your entire environment within hours of a disaster.
Strategic IT Planning & vCIO
Our virtual CIO service provides Chapel Hill organizations with executive-level technology leadership — strategic planning, budgeting, vendor evaluation, and roadmap development. Quarterly business reviews ensure your technology investments align with organizational goals, grant requirements, and growth plans. For Chapel Hill nonprofits and research organizations with limited IT budgets, our vCIO service maximizes the impact of every technology dollar.
How We Support Chapel Hill Organizations
A proven methodology from assessment through ongoing managed services.
IT Assessment & Network Audit
We audit your Chapel Hill IT environment — servers, workstations, network, cloud services, security, and backups — to identify risks and optimization opportunities. The assessment produces a prioritized remediation roadmap.
Onboarding & Security Hardening
We deploy monitoring, configure security controls, optimize performance, and implement backup solutions. For Chapel Hill organizations transitioning from another provider, we manage the migration with zero disruption.
Ongoing Management & Support
Help desk, proactive monitoring, patch management, vendor coordination, and on-site support become part of your Chapel Hill team’s daily experience. All activity is tracked and reported monthly.
Quarterly Reviews & Strategic Planning
We review system health, security posture, and technology needs each quarter. Your roadmap is updated to reflect organizational growth, new compliance requirements, and emerging threats.
Why Chapel Hill Organizations Trust Petronella Technology Group, Inc.
Research & Healthcare IT Expertise
We understand the unique IT requirements of Chapel Hill’s research institutions and healthcare practices — HIPAA compliance, NIH data policies, FERPA for educational records, and the interoperability requirements of UNC-affiliated organizations.
Same-Day Chapel Hill Support
Our Triangle headquarters puts us within 30 minutes of any Chapel Hill location. On-site support for offices on Franklin Street, Mason Farm Road, Meadowmont, or East 54 is available the same day.
Security-First Approach
Cybersecurity is built into every IT engagement. Endpoint protection, email security, MFA, and patch management are standard. For Chapel Hill organizations needing advanced security, we layer in 24/7 SOC monitoring and compliance programs.
24 Years of Triangle Trust
Since 2002, we have served 2,500+ organizations across the Research Triangle. Our BBB A+ rating since 2003 reflects a commitment to transparent pricing, responsive service, and measurable results for Chapel Hill clients.
Frequently Asked Questions About IT Support in Chapel Hill
Do you support Chapel Hill healthcare practices with HIPAA compliance?
Yes. HIPAA compliance is a core capability. Our IT support includes all technical safeguards HIPAA requires — access controls, audit logging, encryption, and transmission security — plus administrative and physical safeguard support.
Can you support research IT environments in Chapel Hill?
Yes. We support laboratory information systems, research data repositories, genomic analysis platforms, and other research IT infrastructure. Our team understands NIH data management requirements and institutional compliance frameworks.
How fast is on-site response to Chapel Hill?
Remote support begins within minutes. On-site support to Chapel Hill typically arrives the same day. Our Triangle location means we reach any Chapel Hill office in approximately 30 minutes.
Do you support Chapel Hill nonprofits?
Yes. We support several Chapel Hill nonprofits with managed IT services tailored to nonprofit budgets. Our flat-rate plans provide predictable costs, and our vCIO service helps nonprofits maximize technology investments within grant and donation funding constraints.
Is cybersecurity included with IT support?
Yes. Every managed IT plan includes endpoint protection, email security, patch management, MFA, and dark web monitoring. Advanced security tiers with 24/7 SOC monitoring, SIEM, and compliance programs are available for Chapel Hill organizations with elevated requirements.
Can you help Chapel Hill businesses migrate to the cloud?
Yes. We plan and execute cloud migrations to Microsoft 365, Azure, and AWS with zero data loss. Whether you need email migration, file server replacement, or full infrastructure migration, we handle the complexity for your Chapel Hill organization.
What does your managed IT plan cost?
Plans are flat-rate per-user or per-device monthly agreements. Pricing depends on user count, security tier, and complexity. Contact us for a customized quote for your Chapel Hill organization.
How do we get started?
Call 919-348-4912 or schedule a consultation. We begin with a discovery conversation and IT assessment for your Chapel Hill organization. Most assessments complete within one to two weeks.
Ready to Transform IT for Your Chapel Hill Organization?
Schedule an IT assessment with Petronella Technology Group, Inc. to evaluate your network, security posture, and technology roadmap. We help Chapel Hill healthcare practices, research organizations, professional services firms, and nonprofits build IT infrastructure that drives productivity and protects sensitive data.
Petronella Technology Group, Inc. • 919-348-4912 • Raleigh, NC 27606 • BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients