Managed IT
WorldCare Service Plans
WorldCare Service Plans provide comprehensive IT management with remote support capabilities that keep your technology running smoothly, no matter where you are.
Technology Support Should Not Be Limited by Location
In today's connected world, business happens everywhere -- in the office, at home, on the road, and across time zones. Traditional IT support tied to a physical location cannot keep up with the demands of modern work. WorldCare Service Plans from Petronella Technology Group provide comprehensive remote IT management and support that follows you wherever you go. Whether you are at your desk in Raleigh or working remotely from anywhere in the world, our team is ready to help.
Key Features & Benefits
Global Remote Support
Expert IT support delivered remotely to any location with an internet connection, eliminating the delays of waiting for on-site visits.
Proactive Monitoring
24/7 monitoring of your devices and systems to detect and resolve issues before they affect your productivity.
Security Management
Antivirus, patch management, and security monitoring to protect your devices regardless of where they connect to the internet.
Backup Protection
Automated cloud backup ensures your data is protected even when you are away from the office network.
Multiple Plan Tiers
Choose the service level that matches your needs and budget, from basic monitoring to comprehensive all-inclusive support.
Family & Individual Plans
Plans available for individuals, families, and businesses of all sizes.
Frequently Asked Questions
What is included in a WorldCare plan?
Plan inclusions vary by tier but typically include remote support, monitoring, antivirus management, patch management, and backup. Contact us for specific plan details and pricing.
Can you support me when I travel?
Yes. Our remote support works anywhere with an internet connection. We can troubleshoot and resolve issues whether you are in Durham or across the country.
Do you offer plans for individuals and families?
Yes. WorldCare plans are available for individuals, families, and businesses, providing professional IT support scaled to your specific needs.
How do I get remote support?
Simply contact our helpdesk by phone or email. Our technicians connect securely to your device and resolve the issue in real time.
Can I change my plan level?
Yes. You can upgrade or adjust your WorldCare plan as your needs change.
Get Worldwide IT Support
Contact us to learn about WorldCare Service Plans and get IT support that goes wherever you do.
Explore WorldCare PlansCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Worldcare Service Plans
Petronella Technology Group has been a trusted provider of worldcare service plans solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique worldcare service plans challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote worldcare service plans support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Worldcare Service Plans Services Work
Our proven process ensures that every client receives a tailored worldcare service plans solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to worldcare service plans. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized worldcare service plans plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your worldcare service plans infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About WorldCare Service Plans
Q: What worldcare service plans solutions does Petronella Technology Group provide?
Petronella Technology Group provides comprehensive worldcare service plans solutions tailored to the specific needs of each client. Our services are designed to improve efficiency, reduce risk, and support your business objectives. With over two decades of experience and more than 2,500 businesses served since 2002, we bring deep expertise and proven methodologies to every engagement. Contact us at 919-348-4912 to discuss how we can help with your worldcare service plans requirements.
Q: How much do worldcare service plans services cost?
The cost of worldcare service plans services varies based on the scope of work, complexity of your environment, and the level of ongoing support required. Petronella Technology Group provides transparent, detailed proposals after conducting an initial assessment of your needs. We offer both project-based pricing for one-time engagements and fixed monthly pricing for ongoing managed services. Our goal is to deliver maximum value within your budget while ensuring your technology infrastructure is secure, reliable, and optimized.
Q: Do you serve businesses outside the Raleigh-Durham area?
While our headquarters is in Raleigh, North Carolina, and many of our clients are in the Research Triangle region including Durham, Chapel Hill, Cary, and surrounding areas, we also serve businesses nationwide through our remote support capabilities. Many IT services including monitoring, management, security, and helpdesk support can be delivered effectively through remote tools. For businesses that require on-site support outside our local service area, we have a network of trusted partners across the country.
Q: How do I get started with Petronella Technology Group?
Getting started is simple. Contact us at 919-348-4912 or visit our website at petronellatech.com/contact-us/ to schedule a free initial consultation. During this consultation, we will discuss your current IT challenges, business objectives, and technology requirements. From there, we will provide a detailed proposal with recommendations, timelines, and pricing. There is no obligation, and our goal is to help you make an informed decision about your IT services.
Q: What makes Petronella Technology Group different from other IT companies?
Petronella Technology Group stands apart through our combination of longevity, expertise, and commitment to client success. Operating since 2002 with BBB accreditation since 2003, we have built a track record of trust and reliability. Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, CMMC Registered Practitioner, and MIT Certified professional whose expertise directly influences every solution we deliver. Having served more than 2,500 businesses, we bring a breadth of experience that enables us to solve complex IT challenges efficiently and effectively.
Ready to Improve Your Worldcare Service Plans Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert worldcare service plans solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC