Managed IT
Server Management Services
Keep your servers running reliably with professional management. Our team handles monitoring, maintenance, security, and troubleshooting for your Windows and Linux servers.
Server Downtime Affects Every User in Your Organization
Your servers host the applications, files, and data that your entire organization depends on. When a server goes down, nobody can work. For a typical 10-employee company, a server failure means 10 people sitting idle while you scramble for a fix. Businesses in Raleigh, Durham, and the Triangle cannot afford the lost productivity, customer impact, and potential data loss that server downtime causes. Professional server management from Petronella Technology Group keeps your servers running reliably through proactive monitoring, regular maintenance, and rapid response to issues.
Key Features & Benefits
24/7 Server Monitoring
Continuous monitoring of server health, performance, and availability with automated alerting and escalation for critical issues.
Patch Management
Operating system and application patches tested and applied on a managed schedule to maintain security and stability.
Backup Verification
Regular verification that server backups are completing successfully and can be restored when needed.
Performance Optimization
Ongoing tuning of server performance including memory management, disk optimization, and application configuration.
Security Hardening
Server security configuration following industry best practices, including access controls, audit logging, and vulnerability remediation.
Capacity Planning
Monitoring of resource utilization trends to identify when upgrades or additional capacity will be needed before performance is affected.
Frequently Asked Questions
What server platforms do you manage?
We manage Windows Server, Linux (all major distributions), VMware, Hyper-V, and cloud-hosted servers including AWS and Azure.
Do you provide on-premises and cloud server management?
Yes. We manage servers regardless of where they are hosted -- on-premises at your location, in our datacenter, or in the cloud.
What happens if our server goes down?
Our monitoring detects server outages immediately. We diagnose the issue, implement a fix, and restore service as quickly as possible. For critical systems, we maintain failover procedures.
Can you manage virtual servers?
Yes. We manage VMware, Hyper-V, and cloud-based virtual machines, including provisioning, snapshots, and resource allocation.
How do we get started?
Contact us for a free server assessment. We evaluate your current server environment and recommend a management plan based on your needs.
Professional Server Management
Schedule a server assessment and learn how professional management can improve reliability and prevent costly downtime.
Get a Server AssessmentCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Server Support
Petronella Technology Group has been a trusted provider of server support solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique server support challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote server support support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Server Support Services Work
Our proven process ensures that every client receives a tailored server support solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to server support. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized server support plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your server support infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About Server Management Services
Q: What server support does Petronella Technology Group offer?
Petronella Technology Group provides comprehensive server support including dedicated server hosting, colocation services, managed hosting, server installation and configuration, server monitoring, maintenance, and support. We support Windows Server, Linux, and virtual server environments. Whether you need a single dedicated server or a full data center solution, our team designs and manages server infrastructure that delivers the performance, security, and reliability your business demands.
Q: What is colocation and how does it benefit my business?
Colocation allows you to house your own server hardware in a professional data center facility with enterprise-grade power, cooling, physical security, and network connectivity. This eliminates the need to build and maintain your own server room while giving you full control over your hardware and software. Benefits include reduced infrastructure costs, improved uptime with redundant power and cooling, enhanced physical security, and access to high-bandwidth network connections that would be cost-prohibitive at your office location.
Q: How do you ensure server uptime and reliability?
Petronella Technology Group implements multiple layers of redundancy and monitoring to ensure maximum server uptime. This includes redundant power systems with UPS and generator backup, redundant network connections, RAID storage configurations, real-time monitoring with automated alerting, proactive maintenance scheduling, and documented disaster recovery procedures. Our monitoring systems detect and alert on hardware issues, performance degradation, and security events around the clock.
Q: Can you migrate my servers from on-premises to a hosted environment?
Yes, we specialize in server migration projects including physical-to-virtual (P2V) conversions, on-premises to cloud migrations, and data center relocations. Our migration process includes thorough pre-migration assessment, detailed planning, testing, staged migration execution, and post-migration validation. We minimize downtime by performing most migration work during off-hours and maintaining rollback capabilities throughout the process.
Q: What security measures do you implement for server environments?
Our server security practices include operating system hardening following CIS Benchmarks, firewall configuration, intrusion detection and prevention, regular security patching, antivirus and anti-malware protection, access controls with least-privilege principles, encrypted backups, log monitoring and analysis, and vulnerability scanning. Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner and CMMC Registered Practitioner, ensuring that security is foundational to every server environment we manage.
Ready to Improve Your Server Support Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert server support solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC