Managed IT
PC Management Premium
Enhanced PC management with expanded monitoring capabilities, faster response times, and additional support features -- the right balance of protection and value for growing businesses.
Growing Businesses Need More Than Basic PC Management
As your business grows and adds more workstations, the risks of undermanaged PCs multiply. Standard monitoring may not be enough when you have dozens of machines handling client data, running specialized software, and supporting a distributed workforce. PC Management Premium provides enhanced protection with expanded monitoring, faster support response, and additional management capabilities that growing businesses in Raleigh, Durham, and the Triangle need to stay productive and secure.
Key Features & Benefits
Expanded Monitoring
Beyond basic health checks, Premium monitoring tracks application performance, security events, and user-reported issues for a more complete picture.
Faster Response Times
Premium plan members receive faster response times than Standard tier, with escalation procedures for time-sensitive issues.
Software Deployment
Centralized software deployment and updates across your PC fleet, ensuring consistency and reducing manual installation work.
Detailed Reporting
Monthly reports on patch compliance, security status, hardware health, and support metrics to keep you informed about your IT environment.
Remote & On-Site Support
Both remote and on-site support for issues that cannot be resolved remotely, with service across the Triangle area.
Disk Encryption Management
Management of full-disk encryption to protect data on laptops and workstations in case of loss or theft.
Frequently Asked Questions
What does Premium include that Standard does not?
Premium adds expanded monitoring, faster response times, software deployment, detailed reporting, disk encryption management, and on-site support capabilities.
Is Premium right for my business?
Premium is ideal for businesses with 10 or more workstations that need more than basic monitoring but do not require the unlimited support and priority response of the Elite tier.
Can I upgrade from Standard to Premium?
Yes. You can upgrade your plan tier at any time as your needs evolve.
How much does Premium cost?
Pricing is based on the number of managed workstations. Contact us for a customized quote.
Do I need the same tier for all my PCs?
No. You can assign different management tiers to different workstations based on their importance to your business operations.
Upgrade to Premium PC Management
Contact us for a customized PC Management Premium quote for your business.
Get a Premium QuoteCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Pc Management Premium
Petronella Technology Group has been a trusted provider of pc management premium solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique pc management premium challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote pc management premium support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Pc Management Premium Services Work
Our proven process ensures that every client receives a tailored pc management premium solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to pc management premium. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized pc management premium plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your pc management premium infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About PC Management Premium
Q: What pc management premium solutions does Petronella Technology Group provide?
Petronella Technology Group provides comprehensive pc management premium solutions tailored to the specific needs of each client. Our services are designed to improve efficiency, reduce risk, and support your business objectives. With over two decades of experience and more than 2,500 businesses served since 2002, we bring deep expertise and proven methodologies to every engagement. Contact us at 919-348-4912 to discuss how we can help with your pc management premium requirements.
Q: How much do pc management premium services cost?
The cost of pc management premium services varies based on the scope of work, complexity of your environment, and the level of ongoing support required. Petronella Technology Group provides transparent, detailed proposals after conducting an initial assessment of your needs. We offer both project-based pricing for one-time engagements and fixed monthly pricing for ongoing managed services. Our goal is to deliver maximum value within your budget while ensuring your technology infrastructure is secure, reliable, and optimized.
Q: Do you serve businesses outside the Raleigh-Durham area?
While our headquarters is in Raleigh, North Carolina, and many of our clients are in the Research Triangle region including Durham, Chapel Hill, Cary, and surrounding areas, we also serve businesses nationwide through our remote support capabilities. Many IT services including monitoring, management, security, and helpdesk support can be delivered effectively through remote tools. For businesses that require on-site support outside our local service area, we have a network of trusted partners across the country.
Q: How do I get started with Petronella Technology Group?
Getting started is simple. Contact us at 919-348-4912 or visit our website at petronellatech.com/contact-us/ to schedule a free initial consultation. During this consultation, we will discuss your current IT challenges, business objectives, and technology requirements. From there, we will provide a detailed proposal with recommendations, timelines, and pricing. There is no obligation, and our goal is to help you make an informed decision about your IT services.
Q: What makes Petronella Technology Group different from other IT companies?
Petronella Technology Group stands apart through our combination of longevity, expertise, and commitment to client success. Operating since 2002 with BBB accreditation since 2003, we have built a track record of trust and reliability. Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, CMMC Registered Practitioner, and MIT Certified professional whose expertise directly influences every solution we deliver. Having served more than 2,500 businesses, we bring a breadth of experience that enables us to solve complex IT challenges efficiently and effectively.
Ready to Improve Your Pc Management Premium Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert pc management premium solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC