Managed IT
PC Management Elite
Our most comprehensive PC management tier. PC Management Elite delivers unlimited support, advanced monitoring, and priority response for businesses that demand the highest level of workstation care.
Maximum Protection for Mission-Critical Workstations
Some workstations cannot afford any downtime. Whether they run specialized software, handle sensitive data, or belong to key personnel, these PCs need the highest level of management and support. PC Management Elite provides comprehensive coverage including unlimited remote and on-site support, advanced security monitoring, application management, and priority response times. For businesses in Raleigh, Durham, and the Triangle that need their workstations running at peak performance at all times, Elite is the right choice.
Key Features & Benefits
Unlimited Support
No limits on support tickets or hours. Call as often as needed without worrying about per-incident charges.
Priority Response
Elite plan members receive the fastest response times, with critical issues addressed immediately.
Advanced Security Monitoring
Enhanced threat detection and response beyond standard antivirus, including behavioral analysis and suspicious activity alerts.
Application Management
Installation, configuration, updates, and troubleshooting for all your business applications, not just the operating system.
Proactive Optimization
Regular performance tuning and cleanup to keep workstations running at peak speed throughout their lifecycle.
Comprehensive Reporting
Detailed monthly reports on system health, security status, patch compliance, and support activity.
Frequently Asked Questions
How does Elite differ from Standard and Premium?
Elite includes unlimited support, priority response times, advanced security monitoring, application management, and proactive optimization -- services that go well beyond the basic monitoring and patching in lower tiers.
Is Elite worth the additional cost?
For workstations that support critical business operations or handle sensitive data, the cost of downtime or a security breach far exceeds the price difference between plan tiers.
Can I have different tiers for different workstations?
Yes. Many businesses assign Elite plans to critical workstations and lower tiers to less critical machines. We help you determine the right mix.
What is the monthly cost?
Pricing depends on the number of workstations and your specific requirements. Contact us for a customized quote.
Is there a minimum number of PCs required?
No. We provide Elite management for as few or as many PCs as your business needs.
Get Elite PC Management
Contact us to learn more about our PC Management Elite tier and protect your most critical workstations.
Get an Elite QuoteCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Pc Management Elite
Petronella Technology Group has been a trusted provider of pc management elite solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique pc management elite challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote pc management elite support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Pc Management Elite Services Work
Our proven process ensures that every client receives a tailored pc management elite solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to pc management elite. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized pc management elite plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your pc management elite infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About PC Management Elite
Q: What pc management elite solutions does Petronella Technology Group provide?
Petronella Technology Group provides comprehensive pc management elite solutions tailored to the specific needs of each client. Our services are designed to improve efficiency, reduce risk, and support your business objectives. With over two decades of experience and more than 2,500 businesses served since 2002, we bring deep expertise and proven methodologies to every engagement. Contact us at 919-348-4912 to discuss how we can help with your pc management elite requirements.
Q: How much do pc management elite services cost?
The cost of pc management elite services varies based on the scope of work, complexity of your environment, and the level of ongoing support required. Petronella Technology Group provides transparent, detailed proposals after conducting an initial assessment of your needs. We offer both project-based pricing for one-time engagements and fixed monthly pricing for ongoing managed services. Our goal is to deliver maximum value within your budget while ensuring your technology infrastructure is secure, reliable, and optimized.
Q: Do you serve businesses outside the Raleigh-Durham area?
While our headquarters is in Raleigh, North Carolina, and many of our clients are in the Research Triangle region including Durham, Chapel Hill, Cary, and surrounding areas, we also serve businesses nationwide through our remote support capabilities. Many IT services including monitoring, management, security, and helpdesk support can be delivered effectively through remote tools. For businesses that require on-site support outside our local service area, we have a network of trusted partners across the country.
Q: How do I get started with Petronella Technology Group?
Getting started is simple. Contact us at 919-348-4912 or visit our website at petronellatech.com/contact-us/ to schedule a free initial consultation. During this consultation, we will discuss your current IT challenges, business objectives, and technology requirements. From there, we will provide a detailed proposal with recommendations, timelines, and pricing. There is no obligation, and our goal is to help you make an informed decision about your IT services.
Q: What makes Petronella Technology Group different from other IT companies?
Petronella Technology Group stands apart through our combination of longevity, expertise, and commitment to client success. Operating since 2002 with BBB accreditation since 2003, we have built a track record of trust and reliability. Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, CMMC Registered Practitioner, and MIT Certified professional whose expertise directly influences every solution we deliver. Having served more than 2,500 businesses, we bring a breadth of experience that enables us to solve complex IT challenges efficiently and effectively.
Ready to Improve Your Pc Management Elite Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert pc management elite solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC