Managed IT
Managed IT Services & Helpdesk Support Overview
A complete overview of our managed IT service offerings. From PC management and server support to network management and helpdesk, find the right support plan for your business.
One Provider for All Your IT Needs
Managing technology requires expertise across multiple disciplines -- desktop support, server management, network administration, security, backup, and more. For businesses in Raleigh, Durham, Cary, Chapel Hill, and the Triangle, coordinating multiple IT vendors creates gaps in coverage, finger-pointing when problems occur, and unnecessary complexity. Petronella Technology Group provides comprehensive managed IT services under one roof, giving you a single point of contact for all your technology needs. Founded in 2002, we have been helping Triangle businesses simplify their IT and focus on growth.
Key Features & Benefits
PC & Workstation Management
Monitoring, maintenance, patching, and support for all your Windows and Mac workstations, keeping employees productive and systems secure.
Server Management
Administration, monitoring, and maintenance of your Windows and Linux servers, including updates, backup verification, and performance optimization.
Network Management
Configuration, monitoring, and optimization of your switches, routers, firewalls, and Wi-Fi infrastructure for reliable connectivity.
Helpdesk Support
Fast, friendly support via phone, email, and remote access for all your technology questions and issues.
Security Services
Comprehensive security including endpoint protection, patch management, firewall management, and security monitoring.
Strategic Planning
Regular technology reviews and roadmap sessions that align your IT investments with business objectives.
Frequently Asked Questions
How do I choose the right service plan?
We offer plans scaled for different business sizes and needs. Schedule a free assessment and we will recommend the right plan based on your environment, budget, and goals.
Can I start with one service and add more later?
Yes. Many clients start with basic monitoring and helpdesk support, then add services as they see the value and their needs evolve.
Do you support mixed PC and Mac environments?
Yes. We manage Windows, macOS, and Linux systems, providing unified support for heterogeneous environments.
What is your response time for support requests?
Response times depend on your plan level and issue priority. Critical issues receive immediate attention, while routine requests are typically addressed within a few hours.
Do you serve businesses outside the Triangle?
While our primary service area is the Raleigh-Durham Triangle, we provide remote managed IT services to businesses across North Carolina and beyond.
Find the Right IT Support Plan
Schedule a free IT assessment and let us recommend the managed services plan that fits your business.
Schedule Your Free AssessmentCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Managed It Services
Petronella Technology Group has been a trusted provider of managed IT services solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique managed IT services challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote managed IT services support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Managed It Services Services Work
Our proven process ensures that every client receives a tailored managed IT services solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to managed IT services. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized managed IT services plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your managed IT services infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About Managed IT Services & Helpdesk Support Overview
Q: What is included in Petronella Technology Group's managed IT services?
Our managed IT services provide comprehensive technology management including 24/7 network monitoring, helpdesk support, patch management, antivirus and security management, backup management, vendor coordination, and strategic IT planning. We act as your complete IT department or supplement your existing team, ensuring every aspect of your technology infrastructure is proactively maintained and optimized for performance, security, and reliability.
Q: How does managed IT save my business money compared to break-fix support?
Break-fix IT support operates on a reactive model where you pay per incident, which leads to unpredictable costs and prolonged downtime. Managed IT services operate on a proactive model with a fixed monthly fee, allowing you to budget accurately while preventing issues before they cause disruption. Studies consistently show that proactive IT management reduces downtime, extends hardware life, improves security posture, and lowers total cost of ownership compared to reactive approaches.
Q: Can you manage both on-premises and cloud infrastructure?
Yes, Petronella Technology Group manages hybrid environments that include on-premises servers, cloud platforms such as Microsoft Azure and AWS, and Software-as-a-Service applications like Microsoft 365. Our team has expertise across Windows Server, Linux, macOS, and virtualization platforms including VMware and Hyper-V. We provide a unified management approach that gives you complete visibility and control over your entire IT ecosystem regardless of where your systems are hosted.
Q: How quickly can you respond to IT emergencies?
Our managed IT clients receive priority response for all support requests. Critical issues are addressed immediately through our 24/7 monitoring and alerting systems. For non-emergency requests, our helpdesk team typically responds within 15 to 30 minutes during business hours. We maintain defined Service Level Agreements (SLAs) that specify response and resolution times for different priority levels, ensuring accountability and transparency in every interaction.
Q: What size businesses do you serve with managed IT services?
Petronella Technology Group serves businesses of all sizes, from small businesses with 5 to 10 employees to mid-market organizations with hundreds of users. Having served more than 2,500 businesses since 2002, we have the experience and scalability to tailor our managed IT services to fit your specific needs. Whether you need a complete outsourced IT department or supplemental support for your existing team, we design service plans that match your operational requirements and growth trajectory.
Ready to Improve Your Managed It Services Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert managed IT services solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC