Managed IT
MSP Flat-Rate IT Services
All-inclusive IT management at a predictable flat rate. No surprise bills, no per-incident charges -- just comprehensive support and proactive management at a price you can budget for.
Unpredictable IT Costs Hurt Your Bottom Line
Break-fix IT billing is unpredictable by nature. One month you spend nothing on IT, the next you face a massive repair bill. This inconsistency makes budgeting difficult and creates perverse incentives -- the more things break, the more your IT provider earns. Flat-rate managed IT services from Petronella Technology Group align our interests with yours. We earn the same amount whether your systems run perfectly or need constant attention, which motivates us to prevent problems rather than profit from them. For businesses in Raleigh, Durham, and the Triangle, flat-rate IT is the smarter approach.
Key Features & Benefits
Fixed Monthly Cost
One predictable monthly fee covers monitoring, maintenance, helpdesk support, security management, and strategic planning -- no per-ticket or per-incident charges.
Unlimited Helpdesk Support
Call, email, or submit tickets as often as you need. There are no limits on support requests, so your team never hesitates to ask for help.
Proactive Maintenance
Regular maintenance, patching, and system optimization prevent the problems that lead to expensive emergency repairs.
24/7 Monitoring
Your infrastructure is monitored around the clock for performance, security, and availability issues.
Vendor Management
We coordinate with your technology vendors on your behalf, saving you time and ensuring issues are resolved properly.
Strategic IT Planning
Regular reviews help align your technology investments with your business goals and budget.
Frequently Asked Questions
What does flat-rate include?
Our flat-rate plans include 24/7 monitoring, unlimited helpdesk support, patch management, security updates, backup management, vendor coordination, and strategic IT planning.
Are there any hidden fees?
No. We are transparent about what is included. Major projects or hardware purchases may be quoted separately, but your ongoing IT management is covered by the flat monthly rate.
How do you determine the monthly cost?
Pricing is based on factors like the number of users, devices, servers, and the complexity of your environment. We provide a customized quote after a free assessment.
Is there a minimum contract length?
We offer flexible terms. Contact us to discuss options that work for your business.
What if our needs change?
Plans scale up or down as your business changes. Add or remove users, devices, and services as needed with predictable per-unit pricing.
Predictable IT at a Flat Monthly Rate
Schedule a free assessment to get a customized flat-rate proposal for your business.
Get Your Free AssessmentCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Msp Flat-Rate It Services
Petronella Technology Group has been a trusted provider of msp flat-rate it services solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique msp flat-rate it services challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote msp flat-rate it services support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Msp Flat-Rate It Services Services Work
Our proven process ensures that every client receives a tailored msp flat-rate it services solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to msp flat-rate it services. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized msp flat-rate it services plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your msp flat-rate it services infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About MSP Flat-Rate IT Services
Q: What is included in Petronella Technology Group's managed IT services?
Our managed IT services provide comprehensive technology management including 24/7 network monitoring, helpdesk support, patch management, antivirus and security management, backup management, vendor coordination, and strategic IT planning. We act as your complete IT department or supplement your existing team, ensuring every aspect of your technology infrastructure is proactively maintained and optimized for performance, security, and reliability.
Q: How does managed IT save my business money compared to break-fix support?
Break-fix IT support operates on a reactive model where you pay per incident, which leads to unpredictable costs and prolonged downtime. Managed IT services operate on a proactive model with a fixed monthly fee, allowing you to budget accurately while preventing issues before they cause disruption. Studies consistently show that proactive IT management reduces downtime, extends hardware life, improves security posture, and lowers total cost of ownership compared to reactive approaches.
Q: Can you manage both on-premises and cloud infrastructure?
Yes, Petronella Technology Group manages hybrid environments that include on-premises servers, cloud platforms such as Microsoft Azure and AWS, and Software-as-a-Service applications like Microsoft 365. Our team has expertise across Windows Server, Linux, macOS, and virtualization platforms including VMware and Hyper-V. We provide a unified management approach that gives you complete visibility and control over your entire IT ecosystem regardless of where your systems are hosted.
Q: How quickly can you respond to IT emergencies?
Our managed IT clients receive priority response for all support requests. Critical issues are addressed immediately through our 24/7 monitoring and alerting systems. For non-emergency requests, our helpdesk team typically responds within 15 to 30 minutes during business hours. We maintain defined Service Level Agreements (SLAs) that specify response and resolution times for different priority levels, ensuring accountability and transparency in every interaction.
Q: What size businesses do you serve with managed IT services?
Petronella Technology Group serves businesses of all sizes, from small businesses with 5 to 10 employees to mid-market organizations with hundreds of users. Having served more than 2,500 businesses since 2002, we have the experience and scalability to tailor our managed IT services to fit your specific needs. Whether you need a complete outsourced IT department or supplemental support for your existing team, we design service plans that match your operational requirements and growth trajectory.
Ready to Improve Your Msp Flat-Rate It Services Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert msp flat-rate it services solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC