Managed IT
Managed IT Services for Mac
Expert Mac management for businesses. From deployment and security to support and maintenance, we keep your Apple devices running at peak performance.
Mac Environments Need Specialized Management
More businesses in Raleigh, Durham, and the Triangle are adopting Mac computers for their reliability, security, and user experience. However, many IT providers lack the expertise to properly manage Apple devices in a business environment. Mac-specific MDM profiles, FileVault encryption, macOS security updates, and integration with existing Windows infrastructure require specialized knowledge. Petronella Technology Group provides managed IT services with deep Apple expertise, ensuring your Mac fleet is secure, compliant, and productive.
Key Features & Benefits
Mac Deployment & Configuration
Professional setup of new Mac hardware including user accounts, security policies, software installation, and network configuration.
macOS Security Management
FileVault encryption, Gatekeeper policies, firewall configuration, and security updates to protect your Mac environment.
Apple Device Management
MDM-based management of iMacs, MacBooks, iPads, and iPhones with policy enforcement, remote wipe, and app distribution.
Mac & Windows Integration
Seamless integration between Mac and Windows environments, including Active Directory, file sharing, and printing.
Mac Helpdesk Support
Expert Mac support from technicians who understand macOS, Apple hardware, and the unique needs of Mac users in a business setting.
Backup & Recovery
Time Machine and cloud-based backup solutions for Mac with tested recovery procedures to protect your business data.
Frequently Asked Questions
Can you manage Mac and Windows together?
Absolutely. We specialize in mixed-platform environments and ensure seamless integration between Mac and Windows systems, including shared files, printers, and network resources.
Do you support Apple devices beyond Mac computers?
Yes. We manage iPhones, iPads, and Apple TV devices alongside Mac computers through our mobile device management platform.
Is Mac management more expensive than PC management?
Pricing is comparable. While Apple hardware costs more upfront, Mac devices often require less maintenance and have longer useful life spans, which can offset the initial premium.
Can you deploy Macs with zero-touch provisioning?
Yes. We use Apple Business Manager and MDM tools to configure new Macs automatically before they arrive at your office, requiring zero manual setup.
How do you handle Mac security updates?
We test and deploy macOS security updates on a managed schedule, ensuring your Macs are patched promptly without disrupting your team's work.
Expert Mac Management for Your Business
Contact us to learn how managed Mac services can simplify your Apple device management and support.
Schedule a Mac ConsultationCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Managed It Services
Petronella Technology Group has been a trusted provider of managed IT services solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique managed IT services challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote managed IT services support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Managed It Services Services Work
Our proven process ensures that every client receives a tailored managed IT services solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to managed IT services. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized managed IT services plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your managed IT services infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About Managed IT Services for Mac
Q: What is included in Petronella Technology Group's managed IT services?
Our managed IT services provide comprehensive technology management including 24/7 network monitoring, helpdesk support, patch management, antivirus and security management, backup management, vendor coordination, and strategic IT planning. We act as your complete IT department or supplement your existing team, ensuring every aspect of your technology infrastructure is proactively maintained and optimized for performance, security, and reliability.
Q: How does managed IT save my business money compared to break-fix support?
Break-fix IT support operates on a reactive model where you pay per incident, which leads to unpredictable costs and prolonged downtime. Managed IT services operate on a proactive model with a fixed monthly fee, allowing you to budget accurately while preventing issues before they cause disruption. Studies consistently show that proactive IT management reduces downtime, extends hardware life, improves security posture, and lowers total cost of ownership compared to reactive approaches.
Q: Can you manage both on-premises and cloud infrastructure?
Yes, Petronella Technology Group manages hybrid environments that include on-premises servers, cloud platforms such as Microsoft Azure and AWS, and Software-as-a-Service applications like Microsoft 365. Our team has expertise across Windows Server, Linux, macOS, and virtualization platforms including VMware and Hyper-V. We provide a unified management approach that gives you complete visibility and control over your entire IT ecosystem regardless of where your systems are hosted.
Q: How quickly can you respond to IT emergencies?
Our managed IT clients receive priority response for all support requests. Critical issues are addressed immediately through our 24/7 monitoring and alerting systems. For non-emergency requests, our helpdesk team typically responds within 15 to 30 minutes during business hours. We maintain defined Service Level Agreements (SLAs) that specify response and resolution times for different priority levels, ensuring accountability and transparency in every interaction.
Q: What size businesses do you serve with managed IT services?
Petronella Technology Group serves businesses of all sizes, from small businesses with 5 to 10 employees to mid-market organizations with hundreds of users. Having served more than 2,500 businesses since 2002, we have the experience and scalability to tailor our managed IT services to fit your specific needs. Whether you need a complete outsourced IT department or supplemental support for your existing team, we design service plans that match your operational requirements and growth trajectory.
Ready to Improve Your Managed It Services Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert managed IT services solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC