IT Support
Desktop Support Services
Fast, reliable desktop support for your workstations, laptops, and peripherals. Our team resolves issues quickly so you can get back to work.
Desktop Problems Halt Productivity
When a computer crashes, runs slowly, or will not connect to the network, work stops. For businesses in Raleigh, Durham, Cary, and Chapel Hill, every minute of downtime translates to lost productivity and frustrated employees. Our desktop support team diagnoses and resolves hardware and software issues quickly, whether remotely or on-site, keeping your team productive and your business running smoothly.
Key Features & Benefits
Remote Support
Most desktop issues can be resolved remotely within minutes. Our technicians connect securely to your computer and fix problems without an on-site visit.
On-Site Service
For hardware issues or complex problems that require hands-on attention, our technicians come to your location across the Triangle area.
Software Installation & Configuration
We install, configure, and troubleshoot business applications, operating systems, and productivity software.
Hardware Troubleshooting
Diagnosis and repair of hardware issues including slow performance, display problems, connectivity issues, and peripheral failures.
Virus & Malware Removal
We detect and remove viruses, malware, and other threats from your workstations, then implement protection to prevent reinfection.
Data Migration & Setup
New computer setup, data transfer from old machines, and configuration of email, printers, and network connections.
Frequently Asked Questions
How quickly can you respond to a support request?
Response times depend on your service plan. Many issues can be diagnosed and resolved remotely within the same business day. Emergency support is available for critical issues.
Do you support both PC and Mac?
Yes. Our technicians are experienced with Windows, macOS, and Linux workstations and can support mixed-platform environments.
Can you support remote workers?
Absolutely. Remote support works regardless of where your employees are located, as long as they have an internet connection.
Do I need a service contract?
We offer both contract-based managed support and on-demand break-fix service. Managed plans provide faster response times and proactive maintenance.
What areas do you serve for on-site support?
We provide on-site desktop support throughout the Raleigh-Durham area, including Cary, Chapel Hill, Apex, Morrisville, and the Research Triangle Park.
Get Reliable Desktop Support
Contact us for fast, professional desktop support that keeps your team productive.
Contact Us for SupportCall 919-348-4912
Petronella Technology Group, Inc. • 5540 Centerview Dr., Suite 200, Raleigh, NC 27606
Why Choose Petronella Technology Group for Desktop Support
Petronella Technology Group has been a trusted provider of desktop support solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique desktop support challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote desktop support support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Desktop Support Services Work
Our proven process ensures that every client receives a tailored desktop support solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to desktop support. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized desktop support plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your desktop support infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About Desktop Support Services
Q: What desktop support solutions does Petronella Technology Group provide?
Petronella Technology Group provides comprehensive desktop support solutions tailored to the specific needs of each client. Our services are designed to improve efficiency, reduce risk, and support your business objectives. With over two decades of experience and more than 2,500 businesses served since 2002, we bring deep expertise and proven methodologies to every engagement. Contact us at 919-348-4912 to discuss how we can help with your desktop support requirements.
Q: How much do desktop support services cost?
The cost of desktop support services varies based on the scope of work, complexity of your environment, and the level of ongoing support required. Petronella Technology Group provides transparent, detailed proposals after conducting an initial assessment of your needs. We offer both project-based pricing for one-time engagements and fixed monthly pricing for ongoing managed services. Our goal is to deliver maximum value within your budget while ensuring your technology infrastructure is secure, reliable, and optimized.
Q: Do you serve businesses outside the Raleigh-Durham area?
While our headquarters is in Raleigh, North Carolina, and many of our clients are in the Research Triangle region including Durham, Chapel Hill, Cary, and surrounding areas, we also serve businesses nationwide through our remote support capabilities. Many IT services including monitoring, management, security, and helpdesk support can be delivered effectively through remote tools. For businesses that require on-site support outside our local service area, we have a network of trusted partners across the country.
Q: How do I get started with Petronella Technology Group?
Getting started is simple. Contact us at 919-348-4912 or visit our website at petronellatech.com/contact-us/ to schedule a free initial consultation. During this consultation, we will discuss your current IT challenges, business objectives, and technology requirements. From there, we will provide a detailed proposal with recommendations, timelines, and pricing. There is no obligation, and our goal is to help you make an informed decision about your IT services.
Q: What makes Petronella Technology Group different from other IT companies?
Petronella Technology Group stands apart through our combination of longevity, expertise, and commitment to client success. Operating since 2002 with BBB accreditation since 2003, we have built a track record of trust and reliability. Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, CMMC Registered Practitioner, and MIT Certified professional whose expertise directly influences every solution we deliver. Having served more than 2,500 businesses, we bring a breadth of experience that enables us to solve complex IT challenges efficiently and effectively.
Ready to Improve Your Desktop Support Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert desktop support solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC