Microsoft Teams — Unified Communications in Microsoft 365
Microsoft Lync has evolved into Microsoft Teams, the leading platform for chat, video meetings, calling, and collaboration. PTG deploys and manages Teams for Triangle-area businesses, replacing legacy communication tools with a modern unified platform.
Video Meetings • Chat • Calling • File Sharing • Managed by PTG
One Platform for All Business Communication
Video Conferencing
HD video meetings with screen sharing, recording, transcription, and virtual backgrounds. Microsoft Teams supports meetings of up to 1,000 participants with enterprise-grade security and reliability. PTG configures meeting policies, recording storage, and compliance settings for Triangle-area businesses that need professional video conferencing without third-party tools.
Persistent Chat & Channels
Organize conversations by team, project, or topic with persistent chat channels that maintain history and context. Threaded conversations reduce email volume and keep discussions organized. PTG sets up team structures, channels, and permissions that align with your organizational structure and workflows.
Teams Phone System
Replace your traditional phone system with Microsoft Teams Phone. Make and receive calls from your business number on any device — desktop, laptop, or mobile. PTG handles number porting, call routing configuration, auto-attendants, and call queues for businesses across Raleigh-Durham that want to consolidate communications into a single platform.
Microsoft Teams Questions Answered
What happened to Lync and Skype for Business?
Microsoft Lync was rebranded as Skype for Business, which has since been replaced by Microsoft Teams. Teams incorporates all the capabilities of its predecessors plus modern collaboration features. PTG helps organizations still running Skype for Business migrate to Teams.
Can Teams replace our phone system?
Yes. Microsoft Teams Phone System provides full PBX functionality including call routing, voicemail, auto-attendants, and call queues. PTG handles the migration from your existing phone system to Teams Phone for businesses across the Triangle. Call 919-348-4912 to discuss your phone system requirements.
Is Teams included with Microsoft 365?
Yes. Microsoft Teams is included with all Microsoft 365 Business and Enterprise plans at no additional cost. Teams Phone System capabilities require specific plan tiers or add-on licenses that PTG can provision and manage.
Why Choose Petronella Technology Group
Petronella Technology Group has been a trusted IT and cybersecurity partner for businesses across Raleigh, Durham, Chapel Hill, Cary, Apex, and the Research Triangle since 2002. Led by CEO Craig Petronella, a Licensed Digital Forensic Examiner, CMMC Certified Registered Practitioner, and MIT-certified professional in cybersecurity, AI, blockchain, and compliance, PTG brings deep expertise to every engagement.
With BBB accreditation since 2003 and more than 2,500 businesses served, PTG has the experience and track record to deliver results. Craig Petronella is an Amazon number-one best-selling author of books including "How HIPAA Can Crush Your Medical Practice," "How Hackers Can Crush Your Law Firm," and "The Ultimate Guide To CMMC." He has been featured on ABC, CBS, NBC, FOX, and WRAL, and serves as an expert witness for law firms in cybercrime and compliance cases.
PTG holds certifications including CCNA, MCNS, Microsoft Cloud Essentials, and specializes in CMMC 2.0, NIST 800-171/172/173, HIPAA, FTC Safeguards, SOC 2 Type II, PCI DSS, GDPR, CCPA, and ISO 27001 compliance. Our forensic specialties include endpoint and networking cybercrime investigation, data breach forensics, ransomware analysis, data exfiltration investigation, cryptocurrency and blockchain analysis, and SIM swap fraud investigation.
Frequently Asked Questions
What are the benefits of moving to the cloud for small businesses?
How does PTG ensure cloud security for business data?
What cloud platforms does PTG support?
How long does a typical cloud migration take?
What happens to our data if we need to switch cloud providers?
PTG Cloud Services and Strategy
Cloud computing has transformed how businesses operate, but migrating to the cloud without a clear strategy can lead to security gaps, unexpected costs, and operational disruptions. PTG takes a strategic approach to cloud services, starting with a thorough evaluation of your current environment, business requirements, compliance obligations, and growth plans. We help organizations determine which workloads are best suited for public cloud, private cloud, or hybrid architectures, ensuring that your cloud strategy aligns with both your technical needs and business objectives.
Our cloud migration services follow a proven methodology that minimizes risk and downtime during the transition. We begin with a detailed inventory and dependency mapping of your current systems, followed by a pilot migration of non-critical workloads to validate our approach. Production migrations are carefully scheduled and executed with rollback plans in place. Post-migration, we optimize your cloud environment for performance, security, and cost efficiency, ensuring that you realize the full benefits of cloud computing without wasting resources on oversized or underutilized cloud instances.
Security is paramount in any cloud deployment. PTG implements comprehensive cloud security controls including identity and access management with multi-factor authentication, data encryption at rest and in transit, network security groups and firewall rules, continuous monitoring and threat detection, and compliance controls mapped to your regulatory requirements. We also conduct regular cloud security assessments to identify misconfigurations and vulnerabilities that could expose your data, staying ahead of the evolving threat landscape that targets cloud environments.
Beyond migration and security, PTG provides ongoing cloud management and optimization services. Cloud environments require continuous attention to maintain security, optimize costs, and adapt to changing business needs. Our cloud management team monitors performance, manages updates and patches, optimizes resource allocation, and provides regular reporting on usage, costs, and security posture. We help organizations take advantage of new cloud capabilities as they become available, ensuring that your cloud investment continues to deliver maximum value as technology and your business evolve over time.
Our Approach to Cybersecurity
At Petronella Technology Group, cybersecurity is not just about installing antivirus software or setting up a firewall. We take a comprehensive, layered approach to security that addresses people, processes, and technology. Our methodology is built on industry-standard frameworks including NIST Cybersecurity Framework, CIS Controls, and MITRE ATT&CK, ensuring that your security program is aligned with the same standards used by Fortune 500 companies and government agencies. Every engagement begins with a thorough assessment of your current security posture, followed by a prioritized remediation roadmap that addresses your most critical risks first.
Our security operations team provides continuous monitoring through our Security Information and Event Management platform, which correlates events across your entire environment to detect threats in real time. When a potential threat is identified, our analysts investigate and respond immediately, often containing threats before they can cause damage. This proactive approach dramatically reduces the risk of successful cyberattacks and provides the rapid response capability that is essential in today's threat landscape.
We believe that employee awareness is one of the most important layers of defense. Human error remains the leading cause of data breaches, and no amount of technology can fully compensate for untrained employees. PTG provides comprehensive security awareness training programs that educate your team about phishing, social engineering, password security, data handling, and incident reporting. Our training programs include simulated phishing campaigns that test employee readiness and identify areas where additional education is needed, helping organizations build a strong security culture from the ground up.
Beyond prevention, PTG prepares organizations for the reality that breaches can occur despite the best defenses. Our incident response planning services help businesses develop, document, and test response procedures so that when an incident does occur, your team knows exactly what to do. From tabletop exercises to full incident simulations, we ensure that your organization is prepared to respond quickly and effectively, minimizing damage, preserving evidence, and meeting all regulatory notification requirements within required timeframes.
Additional Questions and Answers
What are the most common cybersecurity threats facing businesses today?
How often should a business conduct cybersecurity assessments?
What is the difference between a vulnerability assessment and penetration testing?
How can small businesses afford enterprise-grade cybersecurity?
What should a business do immediately after discovering a data breach?
Ready to Get Started?
Contact Petronella Technology Group today for a free consultation. Serving Raleigh, Durham, Chapel Hill, and the Research Triangle since 2002.
919-348-4912 Schedule a Free Consultation5540 Centerview Dr., Suite 200, Raleigh, NC 27606