Managed IT Services
That Amplify Your Mission
Your non-profit should be focused on serving your community, not troubleshooting technology. Petronella Technology Group provides complete managed IT support designed for non-profit budgets, giving you the reliable, secure technology infrastructure your mission demands.
Serving 2,500+ organizations since 2002. BBB A+ Accredited since 2003. Flat-rate IT support that keeps your budget predictable.
Technology Should Move Your Mission Forward
Too many non-profits struggle with unreliable technology, unexpected IT costs, and systems that create more problems than they solve. Here is how managed IT changes that equation.
Predictable IT Costs
Flat-rate monthly pricing eliminates surprise IT expenses that wreck non-profit budgets. You know exactly what technology costs every month, making budget planning simple and board reporting straightforward.
Maximize Uptime
Proactive monitoring and maintenance prevent the outages and slowdowns that derail your staff's productivity. When your systems are reliable, your team spends time on mission-critical work instead of waiting for technology to cooperate.
Staff & Volunteer Productivity
When your staff and volunteers have fast, reliable, and easy-to-use technology, they accomplish more. We ensure all your software works together seamlessly and your network provides the stable foundation your organization deserves.
Built-In Security
Every IT service we provide includes cybersecurity as a foundational layer, not an afterthought. Your data, your donors' information, and your organizational assets are protected by 39+ security controls from day one.
What Managed IT Means for Your Non-Profit
Managed IT services replace the unpredictable, break-fix model of technology support with a proactive, all-inclusive approach. Instead of calling a technician when something breaks and receiving a surprise invoice, you pay a flat monthly rate that covers everything: monitoring, maintenance, helpdesk support, security, backups, and strategic planning. Your technology is maintained around the clock by a dedicated team of professionals who prevent problems before they happen.
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For non-profits, this model is transformative. Instead of diverting program staff to troubleshoot printer issues, reset passwords, or figure out why the internet is slow, your team picks up the phone and our helpdesk handles it immediately. Instead of discovering that your backup failed three weeks ago during a crisis, our monitoring catches issues in real time. Instead of facing a $15,000 server replacement you did not budget for, our proactive maintenance extends equipment life and our technology planning ensures replacements are budgeted in advance.
At Petronella Technology Group, Inc., we have been delivering managed IT services since 2002. Founded by Craig Petronella, an MIT-certified cybersecurity professional with over 25 years of experience, our firm has served more than 2,500 organizations. We understand that non-profits operate in a fundamentally different environment than for-profit businesses. Your board expects fiscal responsibility. Your donors expect their data to be protected. Your staff expects technology that works. We deliver on all three fronts simultaneously.
What sets our managed IT apart is that cybersecurity is woven into every service we provide. Many IT companies treat security as an add-on. We build it into the foundation. Every workstation we manage, every cloud account we administer, and every network we maintain is protected by our 39+ layered security controls. You get IT and security in one unified service, from one trusted partner.
Helpdesk & Technical Support
Phone, email, and remote support for all your staff and volunteers. Password resets, software issues, printer problems, email questions, and everything in between. Help is always just a call away.
Network Management
We maintain your network infrastructure including routers, switches, firewalls, Wi-Fi, and internet connectivity. Proactive monitoring catches issues before they cause downtime, and performance optimization ensures your network handles your workload.
Cloud Services & Microsoft 365
Administration, migration, and ongoing management of Microsoft 365, Google Workspace, and other cloud platforms. We leverage non-profit licensing programs to minimize your costs and maximize functionality.
Strategic Technology Planning
Annual technology assessments, budget forecasting, hardware lifecycle planning, and roadmap development that align your IT investments with your organizational goals. No more surprise capital expenditures.
Complete Non-Profit IT Services
From day-to-day support to long-term planning, our managed IT services cover everything your non-profit needs to operate efficiently and securely.
Cloud Migration & Management
We migrate your non-profit to the cloud, eliminating the need for expensive on-premise servers that require maintenance, cooling, and replacement every few years. Cloud platforms like Microsoft 365 and managed hosting provide your team with anywhere access to email, files, and collaboration tools. We handle the entire migration process, including data transfer, user training, and ongoing cloud administration. Non-profit licensing programs through Microsoft and Google can reduce your cloud costs by up to 75%.
Microsoft 365 for Non-Profits
Microsoft offers significant discounts and free licenses for qualifying non-profit organizations. We help you obtain and maximize these benefits, setting up Exchange Online for professional email, SharePoint for document collaboration, Teams for video conferencing and instant messaging, and OneDrive for secure file storage. Our team handles user provisioning, security configuration, ongoing administration, and troubleshooting so your staff can focus on their work, not on learning a new platform.
Data Protection & Backup
We implement comprehensive backup solutions that protect your donor databases, financial records, program files, and grant documentation. Backups are automated, encrypted, and stored offsite with immutable protection against ransomware. We test recovery procedures regularly so you know your data can be restored when you need it. Whether you are recovering a single accidentally deleted file or restoring your entire environment after a disaster, we have you covered.
Hardware Lifecycle Management
We track the age, warranty status, and performance of every device in your organization. We forecast replacement needs years in advance so hardware upgrades appear in your budget plan, not as emergency purchases. We help you obtain the best pricing through non-profit procurement programs and handle setup, data migration, and secure disposal of old equipment. No more running critical operations on machines that are seven years old and one power surge away from failure.
Proactive Monitoring & Maintenance
We monitor your systems around the clock for performance issues, security threats, disk space warnings, hardware failures, and software problems. Issues are detected and often resolved before your staff even notices them. Regular maintenance windows apply patches, optimize performance, clear temporary files, and verify backup integrity. This proactive approach eliminates the cycle of reactive emergency repairs that drain non-profit budgets and disrupt operations.
Vendor Management
We serve as your single point of contact for all technology vendors, including internet providers, phone systems, software companies, and hardware manufacturers. When something breaks, you call us and we coordinate with the vendor on your behalf. No more spending hours on hold with your ISP or trying to explain a software problem to a vendor's support team. We speak their language and we advocate for your organization to get issues resolved quickly.
Getting Started Is Simple
We have refined our onboarding process over 23 years of serving organizations like yours. The transition to managed IT is smooth, painless, and usually completed within two weeks.
Free IT Assessment
We evaluate your current technology environment, document your hardware and software inventory, assess your network architecture, and identify areas of risk, inefficiency, and opportunity. You receive a comprehensive report with actionable recommendations, even if you choose not to work with us.
Custom IT Plan
Based on the assessment, we design a managed IT plan tailored to your non-profit's size, budget, and specific needs. We identify quick wins, prioritize critical improvements, and build a technology roadmap that aligns with your organizational goals and grant requirements.
Seamless Onboarding
We install monitoring tools, configure security, set up helpdesk access for your team, and document your entire environment. If you have an existing IT provider, we coordinate a smooth transition. Your staff receives training on how to reach our support team and make the most of their technology.
Ongoing Partnership
From day one, your team has direct access to our helpdesk. Behind the scenes, we are monitoring, maintaining, securing, and optimizing your entire technology environment. Quarterly business reviews keep your leadership informed about the state of your IT, upcoming needs, and how technology is supporting your mission.
Non-Profit IT Challenges We Solve
We have spent over two decades learning the specific technology challenges non-profits face. Here are the situations where our managed IT services make the biggest difference.
No Dedicated IT Staff
Most non-profits cannot afford a full-time IT person. Instead, the office manager, finance director, or even the executive director ends up handling technology problems, diverting them from their actual responsibilities.
Our managed IT service replaces the need for a full-time IT hire, giving you an entire team of technology professionals at a fraction of the cost of a single employee.
Aging & Unreliable Equipment
Non-profits often run on donated or aging computers that crash frequently, run slowly, and cannot support modern software. These machines create constant frustration and security vulnerabilities.
We assess your equipment, plan budget-friendly replacements, leverage non-profit procurement programs, and maintain your hardware to extend its useful life as long as safely possible.
Multiple Locations & Remote Workers
Many non-profits operate from multiple sites, community centers, or have staff working remotely. Connecting these locations securely while providing reliable technology access everywhere is a significant challenge.
We design and manage multi-site networks, deploy cloud-based systems for anywhere access, and ensure remote workers have the same IT support and security as in-office staff.
Growing Demand, Static Budget
Your organization is serving more people than ever, but your technology budget has not kept pace. You need to do more with the same resources while maintaining the reliability and security your operations require.
We maximize the value of every IT dollar through strategic planning, cloud optimization, non-profit licensing programs, and proactive maintenance that prevents costly emergency repairs.
Grant & Compliance Requirements
Funders are increasingly requiring non-profits to demonstrate adequate data security, proper data handling procedures, and technology governance as a condition of grant funding.
We ensure your technology infrastructure meets the standards funders expect, provide documentation for grant applications, and implement the data security controls that demonstrate organizational maturity.
Frequent Staff & Volunteer Turnover
High turnover means constant onboarding and offboarding of user accounts, email addresses, and system access. Without proper procedures, former employees and volunteers may retain access to sensitive systems indefinitely.
We implement standardized onboarding and offboarding procedures that set up new users quickly and revoke access immediately when people leave, protecting your data and maintaining security.
Why Non-Profits Trust Petronella Technology Group, Inc. for IT
After 23+ years of serving non-profit organizations, we have built a track record that speaks for itself.
IT + Security Under One Roof
Most IT providers deliver technology support but lack genuine cybersecurity expertise. We deliver both in a single, integrated service. Our managed IT includes cybersecurity protection as a foundational layer, ensuring your non-profit's data is protected by 39+ security controls without needing to engage a separate security vendor.
23+ Years of Proven Experience
Founded in 2002 by Craig Petronella, a Licensed Digital Forensic Examiner and MIT-certified cybersecurity professional with over 25 years of hands-on experience, Petronella Technology Group, Inc. has served more than 2,500 organizations. We have maintained a BBB A+ rating since 2003 and a verified zero-breach track record among clients following our security program. When you entrust your IT to us, you are partnering with a firm that has proven its reliability over two decades.
Non-Profit Budget Expertise
We have worked with non-profit budgets for decades and we know how to maximize the technology value of every dollar. We leverage non-profit licensing programs from Microsoft, Google, and other vendors. We prioritize solutions that deliver the highest impact at the lowest cost. We never recommend technology you do not need. Our flat-rate pricing model ensures your IT budget is predictable and transparent.
Human-First Support
When your team calls for support, they reach a real person who knows your organization, your systems, and your people. We do not route you through automated phone trees or offshore call centers. Our support team is patient, professional, and experienced in working with non-technical staff and volunteers. We explain things in plain language and we never make anyone feel bad for asking a question.
Break-Fix IT vs. Petronella Managed IT
The traditional break-fix IT model costs more, delivers less, and leaves your organization vulnerable. Here is the comparison.
| Factor | Break-Fix IT | Petronella Managed IT |
|---|---|---|
| Cost Model | Unpredictable hourly billing; emergencies blow the budget | Flat monthly rate; 100% predictable IT costs |
| Response Approach | Reactive; problems fixed after they cause damage | Proactive; issues prevented before they impact operations |
| Security | Basic or none; security is an afterthought | 39+ layered security controls built into every service |
| Monitoring | None; you discover problems when things break | 24/7 automated monitoring with real-time alerts |
| Strategic Planning | None; no technology roadmap or budget forecasting | Annual assessments, hardware forecasting, technology roadmap |
| Vendor Relations | You manage all vendor relationships yourself | We handle all vendor coordination and advocacy |
Frequently Asked Questions
Common questions from non-profit leaders about managed IT services.
How much does managed IT cost for a non-profit?
Our managed IT services are priced on a per-user or per-device basis with flat monthly rates that scale with your organization. The exact cost depends on your number of users, devices, and the level of service you need. Most non-profits find that managed IT is significantly less expensive than hiring even one full-time IT employee (whose salary, benefits, and training costs typically exceed $60,000-$80,000 per year), and you get an entire team of experts instead of a single generalist. Contact us at 919-348-4912 for a customized quote.
What is included in your flat-rate IT support?
Everything your non-profit needs for reliable, secure technology operations: unlimited helpdesk support, 24/7 system monitoring, patch management, antivirus and endpoint protection, backup management, network monitoring and maintenance, vendor coordination, Microsoft 365 or Google Workspace administration, user onboarding and offboarding, quarterly business reviews, and strategic technology planning. Check out our IT services overview for more details.
Can you help us move to the cloud?
Absolutely. Cloud migration is one of our core services. We handle the entire process including planning, data migration, user training, and ongoing cloud management. For non-profits, the cloud often reduces costs dramatically by eliminating on-premise servers and leveraging non-profit licensing programs. Microsoft offers free and deeply discounted Microsoft 365 licenses to qualifying non-profits, and Google has similar programs. We help you obtain these benefits and configure cloud services for maximum security and productivity.
Do you also provide cybersecurity for non-profits?
Yes. In fact, cybersecurity is built into every managed IT service we provide. Beyond what is included in managed IT, we also offer dedicated non-profit cybersecurity services including advanced threat protection, security awareness training, incident response planning, compliance documentation, and vulnerability assessments. Our IT and security services are fully integrated, ensuring there are no gaps in your protection.
How quickly can you respond to IT issues?
Most support requests are acknowledged within minutes and resolved within hours. Critical issues affecting multiple users or systems receive immediate priority attention. Many problems, such as password resets, software questions, and configuration changes, are resolved during the first support call through remote access. For issues requiring on-site work, we schedule visits promptly. Our proactive monitoring means many problems are detected and fixed before your team even notices them.
We have an existing IT setup. Will the transition be disruptive?
No. We have onboarded hundreds of organizations and our transition process is designed to be seamless. We coordinate with your existing IT provider if applicable, document your current environment thoroughly, install monitoring tools during off-hours, and ensure zero downtime during the transition. Your staff will notice better support and faster response times, not disruption. Most transitions are completed within one to two weeks.
Can you support multiple office locations?
Yes. We support non-profits with multiple office locations, satellite sites, and remote workers. Our cloud-based management tools allow us to monitor, maintain, and support systems regardless of physical location. We design networks that securely connect your locations, provide consistent IT support across all sites, and ensure your staff has the same technology experience whether they are at headquarters, a community center, or working from home.
How do you handle non-profit software like donor management and accounting?
We have extensive experience supporting the software platforms non-profits rely on, including donor management systems like Bloomerang, DonorPerfect, and Salesforce Nonprofit Cloud; accounting software like QuickBooks and Sage Intacct; and grant management platforms. We handle installation, updates, integration, troubleshooting, and security configuration for these systems. If your software has specific technical requirements, we ensure your infrastructure meets them and we coordinate with the vendor's support team when needed.
Let Technology Amplify Your Mission, Not Hold It Back
Your non-profit exists to serve your community. Your technology should make that mission easier, not harder. With Petronella's managed IT services, you get a reliable, secure, and budget-friendly technology foundation that lets your team focus on what matters most.
Schedule a free IT strategy session and discover how managed IT can transform your non-profit's technology experience.
Petronella Technology Group, Inc. — 5540 Centerview Dr. Suite 200, Raleigh, NC 27606 — [email protected]