Managed IT Built for Healthcare.
HIPAA Compliance Built In, Not Bolted On.
Your IT should work as hard as your clinical staff. We deliver managed IT services designed from the ground up for healthcare, with HIPAA compliance woven into every server, workstation, and workflow we touch.
Trusted by 2,500+ organizations since 2002. BBB A+ Accredited since 2003. Deep experience with EHR systems, practice management software, and clinical infrastructure.
Why Healthcare IT Is Different
Your IT systems do not just support your business. They support patient care. That means your IT partner needs to understand clinical workflows, regulatory requirements, and the zero-downtime demands of healthcare.
Compliance-First Approach
Every IT decision we make for your practice is filtered through HIPAA's requirements. We do not treat compliance as an afterthought. We build HIPAA-ready infrastructure from the ground up so you never worry about failing an audit.
Minimal Downtime Guarantee
When your EHR goes down, patient care stops. We design redundant, high-availability systems and perform maintenance during off-hours so your clinical team never misses a beat. Uptime is not a goal. It is a requirement.
Clinical-Friendly Help Desk
Your doctors and nurses should not spend their time troubleshooting printers and password resets. Our help desk team understands healthcare workflows and resolves issues fast so your staff can focus entirely on patient care.
Predictable IT Budgeting
No surprise invoices, no emergency repair bills. Our managed IT plans give you a flat monthly fee that covers everything from help desk support to hardware lifecycle management, making your IT costs as predictable as your lease payment.
Your Healthcare IT Partner Must Put Compliance First
Here is the uncomfortable truth most IT companies will not tell you: your IT infrastructure is worthless without compliance safeguards. It does not matter how fast your network is, how new your workstations are, or how responsive your help desk is if your systems are not HIPAA-compliant. One breach, one audit failure, one careless employee clicking a phishing link, and your practice faces fines, lawsuits, and the kind of reputational damage that takes years to recover from.
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Most managed IT providers treat HIPAA compliance as an add-on service, something they mention in their sales pitch but never truly integrate into their operations. They manage your servers and workstations the same way they manage a law firm or a retail store, with no thought given to the unique regulatory requirements of healthcare. That is a recipe for disaster.
At Petronella Technology Group, Inc., compliance is not a line item. It is the foundation of every IT decision we make for healthcare clients. From how we configure your network and deploy your EHR system to how we manage backups and handle access controls, every layer of your IT infrastructure is designed to meet HIPAA's administrative, physical, and technical safeguards. We have been doing this since 2002, and our approach has produced a verified track record of zero breaches among clients following our security program.
Craig Petronella, our founder, holds credentials as a Licensed Digital Forensic Examiner, CMMC Certified Registered Practitioner, and MIT-certified cybersecurity professional with over 25 years of experience. That expertise flows directly into the IT services we deliver to healthcare organizations. When you work with us, your IT is not just functional. It is defensible.
EHR/EMR System Support
We have hands-on experience with Allscripts, eClinicalWorks, athenahealth, Kareo, Medicfusion, and dozens of other healthcare platforms. We handle installation, configuration, upgrades, troubleshooting, and integration so your clinical systems run seamlessly.
HIPAA-Compliant Cloud Hosting
Move your practice to the cloud with confidence. Our managed hosting solutions are built on HIPAA-compliant infrastructure with encryption at rest and in transit, automated backups, and Business Associate Agreements included.
Network Design & Management
Healthcare networks require segmentation between clinical, administrative, guest, and medical device traffic. We design and manage networks that keep ePHI isolated, performance optimized, and your practice connected across every location.
Backup & Disaster Recovery
HIPAA requires contingency planning, and that starts with reliable, encrypted, tested backups. We implement automated backup solutions with off-site replication, point-in-time recovery, and regular disaster recovery testing so your practice can recover from any event.
Complete Healthcare IT Services
From desktop support to cloud architecture, we handle every aspect of your healthcare IT so you can focus entirely on delivering excellent patient care. Every service is designed with HIPAA compliance at its core.
Help Desk for Clinical Staff
Our help desk technicians understand healthcare. They know the difference between a patient scheduling issue and a claims processing error. They know that a frozen workstation in an exam room is an urgent issue, not a low-priority ticket. We provide phone, email, and remote support with rapid response times tailored to the pace of clinical operations. Your staff gets fast, knowledgeable help without waiting in queues designed for generic business users.
EHR/EMR Administration & Support
Your electronic health records system is the backbone of your practice. We handle server administration, user management, software updates, database optimization, and integration with lab systems, imaging platforms, billing software, and pharmacy interfaces. When your EHR vendor pushes an update, we test it in a staging environment before deploying to production. When interfaces break, we troubleshoot and resolve issues directly with vendor support teams so you do not have to.
HIPAA-Compliant Cloud Solutions
Moving to the cloud does not automatically make you HIPAA-compliant. In fact, misconfigured cloud environments are one of the fastest-growing causes of healthcare data breaches. We design, deploy, and manage cloud infrastructure specifically architected for HIPAA compliance, including encrypted storage, access logging, automated patching, network isolation, and Business Associate Agreements with every cloud provider in your stack. Whether you need a full cloud migration or a hybrid approach, we build it right.
Network Infrastructure & Wi-Fi
Healthcare networks carry clinical data, administrative traffic, patient portal access, medical device communications, and guest internet on the same physical infrastructure. Without proper segmentation, a compromised guest device could reach your EHR. We design VLAN-segmented networks with dedicated channels for clinical, administrative, IoT, and guest traffic, enterprise-grade Wi-Fi with WPA3 encryption, and centralized management that gives us visibility into every connected device in your practice.
Data Backup & Disaster Recovery
HIPAA mandates that covered entities maintain exact copies of ePHI and have contingency plans for system failures. Our backup strategy goes far beyond that minimum. We deploy automated, encrypted backups with local and off-site replication, immutable backup copies that ransomware cannot touch, point-in-time recovery capabilities, and regular disaster recovery tests that prove your practice can be restored within your recovery time objectives. You will never wonder if your backups work. We prove it.
Hardware Lifecycle Management
Outdated hardware is both a security risk and a productivity drain. We manage the complete lifecycle of your clinical hardware: procurement at preferred pricing, deployment and configuration, warranty tracking, proactive replacement planning, and HIPAA-compliant secure disposal with certified data destruction. When a workstation in your exam room starts slowing down, we have already scheduled its replacement before it impacts patient flow.
How We Onboard Your Healthcare Practice
Switching IT providers can feel daunting, especially in healthcare where downtime is not an option. Our structured onboarding process ensures a smooth transition with zero disruption to patient care.
IT & Compliance Assessment
We conduct a thorough audit of your current IT environment and HIPAA compliance posture. We document every system, application, network device, and data flow. We identify security gaps, compliance deficiencies, and operational inefficiencies. This assessment becomes the blueprint for everything we build.
Infrastructure Hardening
We address critical security gaps immediately, deploy monitoring agents, implement encryption where required, and begin building the compliant infrastructure your practice needs. All changes are performed after hours or during scheduled maintenance windows to ensure zero impact on patient care.
Staff Training & Rollout
We introduce your clinical and administrative staff to our help desk, walk them through any new procedures, and deliver initial HIPAA security awareness training. We make the transition seamless, so your team knows exactly who to call and how to get help from day one.
Ongoing Management & Optimization
Once your environment is stabilized, we shift into continuous management mode. Proactive monitoring, patch management, quarterly business reviews, annual HIPAA risk assessments, hardware lifecycle planning, and strategic IT roadmapping keep your practice running smoothly and compliantly year after year.
Healthcare Specialties We Support
We have delivered managed IT services to healthcare organizations across virtually every specialty. Our team understands the specific software, workflows, and compliance requirements that differ from one practice type to another.
Primary Care & Family Medicine
Family practitioners and internists depend on reliable EHR access for charting, e-prescribing, and patient communications. A system outage during a busy clinic day can cascade into missed appointments, delayed referrals, and frustrated patients.
We ensure your clinical systems are always available, your patient portal runs smoothly, and your practice management software integrates seamlessly with clearinghouses and insurance systems.
Dental & Orthodontic Practices
Dental practices operate on tight schedules with specialized imaging equipment, practice management systems like Dentrix and Eaglesoft, and digital impression tools that demand fast, reliable IT infrastructure.
We manage your dental IT with expertise in imaging system integration, digital X-ray workflows, cloud-based practice management, and the HIPAA requirements that apply specifically to dental practices.
Surgical & Specialty Clinics
Surgical centers and specialty clinics manage complex scheduling systems, pre-authorization workflows, and medical device integrations that require precise IT coordination. A technology failure during a surgical day can have serious patient safety implications.
We provide the high-availability IT infrastructure and proactive monitoring that surgical and specialty environments demand, with redundancy designed to eliminate single points of failure.
Chiropractic & Physical Therapy
Chiropractic and PT practices rely on specialized billing and practice management systems like Kareo, Medicfusion, and WebPT. These platforms require specific server configurations, reliable internet connectivity, and proper integration with clearinghouses.
We have direct experience supporting these platforms and understand the billing workflows, documentation requirements, and system dependencies that keep chiropractic and PT practices running efficiently.
Multi-Location Health Systems
Organizations with multiple clinical locations face the additional challenges of centralized management, site-to-site connectivity, consistent user experiences across locations, and unified compliance oversight. A single rogue office can compromise the entire organization.
We design centrally managed IT environments with site-to-site VPN connectivity, consistent security policies across all locations, centralized monitoring, and unified help desk support that gives every office the same quality of service.
Behavioral Health & Counseling
Mental health and counseling practices handle exceptionally sensitive patient information with enhanced privacy protections under 42 CFR Part 2. These practices increasingly rely on telehealth platforms and need IT infrastructure that supports both in-person and virtual care models.
We configure telehealth-optimized IT environments with the enhanced privacy controls and audit mechanisms that behavioral health providers require, ensuring both HIPAA and 42 CFR Part 2 compliance.
Why Healthcare Practices Choose Petronella Technology Group, Inc.
There are thousands of managed IT providers. Very few of them truly understand healthcare. Here is why practices across the country trust us with their IT and their compliance.
IT + Cybersecurity Under One Roof
Most practices use one vendor for IT and another for cybersecurity and compliance. That creates dangerous gaps where security issues fall through the cracks. We deliver both managed IT and healthcare cybersecurity as an integrated service. When your IT team and your security team are the same team, there is no finger-pointing, no communication gaps, and no blind spots. Every IT decision is a security decision, and every security control is properly integrated into your IT infrastructure.
23+ Years of Healthcare Experience
We have been supporting healthcare IT since 2002. We have worked through multiple EHR migrations, Meaningful Use deadlines, ICD-10 transitions, telehealth expansions, and HIPAA enforcement waves. We have hands-on experience with the platforms, vendors, and regulatory changes that shape healthcare IT. That institutional knowledge means we anticipate problems before they happen and solve issues faster because we have likely seen them before.
Flat-Fee Pricing, No Surprises
Healthcare practices operate on tight margins. The last thing you need is an IT vendor who sends surprise invoices every time something breaks. Our managed IT plans are flat-fee, all-inclusive, and transparent. Help desk support, monitoring, patching, backups, vendor coordination, and compliance oversight are all included. You know exactly what your IT costs will be every month, which makes budgeting straightforward and eliminates the anxiety of unexpected expenses.
HIPAA Compliance Documentation Included
We do not just manage your IT. We document your compliance. Our managed IT service includes the technical security controls, audit logs, access records, and system documentation that HIPAA auditors want to see. When an OCR investigator or a cyber insurer asks for evidence of your HIPAA compliance program, you will have organized, up-to-date documentation ready to present, not scrambling to compile records at the last minute.
Generic IT Provider vs. Petronella Healthcare IT
Not every IT provider understands the unique demands of healthcare. Here is a side-by-side comparison of what you get from a generic managed IT company versus a healthcare-specialized partner.
| Capability | Generic IT Provider | Petronella Healthcare IT |
|---|---|---|
| HIPAA Compliance | Add-on service or referred to a third party | Built into every IT decision from day one |
| EHR/EMR Expertise | Limited or no experience with healthcare platforms | Hands-on experience with Allscripts, eClinicalWorks, athenahealth, Kareo, and more |
| Network Design | Flat networks without clinical segmentation | VLAN-segmented networks isolating clinical, admin, IoT, and guest traffic |
| Cybersecurity | Basic antivirus and firewall | 39+ security controls with 24/7 monitoring and zero-breach track record |
| Risk Assessments | Not included or outsourced | Annual HIPAA Security Risk Assessments included in managed service |
| Incident Response | Call a third party and hope for the best | In-house digital forensics led by a Licensed Digital Forensic Examiner |
Healthcare IT Services FAQ
Common questions from healthcare practice managers and administrators about our managed IT services.
How do you handle EHR system updates and migrations?
EHR updates and migrations are planned with the precision of a clinical procedure. We test every update in a staging environment before deploying to production. For major migrations, we develop a detailed project plan that includes data validation, user training, parallel run periods, and rollback procedures. All migration work is scheduled during off-hours to avoid any disruption to clinical workflows. We coordinate directly with EHR vendors to ensure compatibility and have rollback plans ready in case anything goes wrong.
What is your response time for help desk issues?
We prioritize issues based on clinical impact. Critical issues that affect patient care, such as an EHR outage or a workstation failure in an exam room, receive immediate response with a technician engaged within minutes. Standard issues like password resets, printer problems, and software questions are typically resolved within the hour. We understand that in healthcare, a slow IT response is not just inconvenient. It can delay patient care. Our response time commitments are documented in your service level agreement.
Can you support our practice if we have multiple locations?
Absolutely. We support many multi-location healthcare organizations and design centrally managed IT environments that provide consistent performance, security, and compliance across every site. This includes site-to-site VPN connectivity for secure data sharing between locations, centralized management of all endpoints and servers, unified security policies, consistent help desk support for every office, and centralized monitoring and alerting. Adding new locations is straightforward because the architecture is designed to scale.
Is HIPAA compliance included in your managed IT service?
Yes. HIPAA compliance is not an optional add-on with our service. It is woven into everything we do. Our managed IT plans include HIPAA-compliant infrastructure configuration, encryption deployment, access control management, audit logging, backup procedures that meet contingency plan requirements, workforce training, and annual security risk assessments. We also maintain the documentation that demonstrates compliance to auditors, cyber insurers, and the HHS Office for Civil Rights. You get both excellent IT service and robust compliance in a single package.
How do you handle vendor coordination for our EHR and other systems?
One of the biggest pain points for healthcare practices is getting caught between their IT provider and their EHR vendor, with each blaming the other for problems. We eliminate that frustration. Our team coordinates directly with your EHR vendor, practice management software provider, clearinghouse, lab interface company, and any other technology vendors in your ecosystem. We own the relationship and the resolution. You make one call to us, and we handle everything else. No more being the middle person between vendors who will not talk to each other.
What happens if we need to switch EHR systems?
An EHR migration is one of the most complex and high-stakes IT projects a healthcare practice can undertake. We have guided numerous practices through successful EHR transitions. Our methodology includes thorough requirements analysis, data mapping and migration planning, vendor evaluation support, infrastructure preparation, parallel run periods where both old and new systems operate simultaneously, comprehensive staff training, data validation and integrity checks, and post-migration support to resolve any issues quickly. We treat an EHR migration like the mission-critical project it is.
Do you provide cybersecurity services in addition to managed IT?
Yes. Cybersecurity is one of our core competencies and a natural extension of our managed IT services. We offer comprehensive healthcare cybersecurity services including penetration testing, vulnerability management, security awareness training, incident response, and digital forensics. Having one partner for both IT and cybersecurity eliminates the dangerous gaps that exist when separate vendors handle these interconnected functions. Learn more about our HIPAA compliance capabilities.
Your Practice Deserves IT That Understands Healthcare
Stop settling for generic IT providers who treat your practice like every other small business. Your IT infrastructure carries patient data, supports clinical workflows, and must satisfy federal regulators. That demands a partner who understands healthcare from the inside out.
Join the 2,500+ organizations that trust Petronella Technology Group, Inc. with their technology. Schedule a free IT strategy session and discover what healthcare-specialized managed IT can do for your practice.
Petronella Technology Group, Inc. — 5540 Centerview Dr. Suite 200, Raleigh, NC 27606 — [email protected]