Professional Help Desk Support

When your employees encounter technology issues, they need fast, knowledgeable support to get back to work. Petronella Technology Group provides certified help desk support for businesses in Raleigh, Durham, and the surrounding Research Triangle area. Our technicians are experienced with a wide range of business technologies, from desktops and servers to cloud platforms and cybersecurity tools.

Our help desk services include remote troubleshooting, on-site support when needed, and proactive monitoring to catch and resolve issues before they impact your productivity. Every support request is tracked, documented, and resolved according to defined service level agreements.

What We Support

• Desktop, laptop, and mobile device troubleshooting
• Server and network issue resolution
• Microsoft 365 and cloud application support
• Printer, scanner, and peripheral device support
• VPN and remote access troubleshooting
• Software installation and configuration
• User account management and password resets
• Email and communication platform support