Reliable IT Support That Keeps Your Business Running
Stop losing productivity to technology problems. PTG provides comprehensive, proactive IT support for businesses throughout the Raleigh-Durham Triangle — from 24/7 helpdesk and network management to integrated cybersecurity protection. With 22+ years of experience and 2,500+ companies served with zero security breaches among clients following our security program, we deliver the responsive, expert support your business deserves at a predictable monthly cost.
Free assessment · No obligation · Predictable monthly pricing
★★★★★ 4.7/5 on Google
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BBB Accredited Since 2003
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2,500+ Businesses Served
Immediate response, real technicians
Zero-breach protection included
Issues fixed before you notice
Local Triangle technicians
IT Problems Are Costing You More Than You Think
Every minute of downtime, every security gap, and every frustrated employee represents real money walking out the door.
Reactive Break-Fix Is Bleeding You Dry
If your current IT support model means waiting for things to break before fixing them, you're paying the highest possible price for technology management. The average cost of IT downtime for small businesses exceeds $400 per minute. Between emergency service calls, lost productivity while systems are down, frustrated employees finding workarounds, and the opportunity cost of diverted management attention, reactive IT support is the most expensive approach to technology — even though it feels cheaper on paper because there's no predictable monthly cost.
Growing Cybersecurity Threats
Cyberattacks targeting small and mid-sized businesses have increased dramatically, with 43% of all cyber attacks now targeting SMBs. Without integrated cybersecurity protection as part of your IT support, your business is vulnerable to ransomware, phishing, data breaches, and compliance violations that can cost hundreds of thousands of dollars — or shut you down entirely. The average cost of a data breach for SMBs now exceeds $108,000, not counting reputational damage and lost business that follows.
The One-Person IT Bottleneck
Relying on a single IT person — whether internal or a freelance consultant — creates a dangerous bottleneck and single point of failure for your entire business. When that person is on vacation, sick, or leaves the company, your business has zero IT coverage. Even when they're available, one person cannot possibly be expert in networking, cybersecurity, cloud services, compliance, and every application your team uses. You need a team of specialists, not one generalist stretched impossibly thin.
Proactive IT Support That Prevents Problems Before They Start
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912Security isn't an add-on in our support model — it's woven into everything we do. Every PTG support plan includes enterprise-grade endpoint protection, email security, firewall management, security awareness training for your team, regular vulnerability assessments, and 24/7 threat monitoring. With our track record of zero security breaches among clients following our security program across 2,500+ companies over 22+ years, you can trust that your business data is protected by a team that takes cybersecurity as seriously as you do.
Our support goes beyond fixing problems to helping your business grow. Through regular technology reviews, strategic planning sessions, and proactive recommendations, PTG ensures your IT environment evolves with your business needs. Whether you're opening a new location, onboarding remote workers, migrating to the cloud, or preparing for a compliance audit, we're your strategic technology partner every step of the way.
Complete IT Support Services
Everything your business needs for reliable, secure technology operations under one predictable monthly plan.
24/7 Help Desk
Real human technicians available around the clock to resolve your team's IT issues quickly and professionally. No voicemail, no chatbots, no offshore call centers. PTG's help desk team is US-based, experienced, and trained on your specific environment. Whether it's a password reset, application error, printer problem, or connectivity issue, your team gets fast resolution from someone who already knows your systems and can solve problems efficiently.
Network Monitoring & Management
24/7 monitoring of your entire network infrastructure with automated alerting and rapid response to anomalies. We track server health, bandwidth utilization, switch and router performance, Wi-Fi coverage, and internet connectivity — proactively addressing issues before they cause downtime. Our network management includes regular firmware updates, configuration backups, performance optimization, and capacity planning to ensure your infrastructure supports business growth.
Integrated Cybersecurity
Enterprise-grade security protection included in every support plan. PTG deploys and manages next-generation endpoint protection, email filtering with advanced threat detection, DNS-layer security, multi-factor authentication, and continuous vulnerability scanning. Our security operations team monitors for threats 24/7 and responds instantly to suspicious activity. This isn't basic antivirus — it's the same caliber of protection that large enterprises use, scaled for your business.
Cloud Services Management
Expert management of your Microsoft 365, Google Workspace, Azure, AWS, and other cloud platforms. We handle user provisioning, license optimization, security configuration, migration support, and ongoing administration. PTG ensures your cloud environment is properly secured, cost-optimized, and configured to support collaboration and productivity for both in-office and remote workers across your organization.
Backup & Disaster Recovery
Automated, encrypted backups of all critical business data with regular testing to verify recoverability. PTG implements a comprehensive backup strategy that protects against hardware failure, ransomware, accidental deletion, and natural disasters. We maintain both local and cloud backups with defined recovery time objectives so you know exactly how quickly your business can recover from any data loss scenario.
Strategic IT Planning (vCIO)
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912Trusted by 2,500+ Businesses
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912