Server Support Overview in Raleigh-Durham
Comprehensive server support including installation, configuration, monitoring, maintenance, and troubleshooting. PTG provides enterprise-grade server expertise for businesses across the Triangle that need reliable, secure, and well-maintained server infrastructure without building an in-house team.
24/7 Monitoring • Proactive Maintenance • Security Hardening • Expert Support
Complete Server Management
24/7 Server Monitoring
PTG monitors your servers around the clock for performance issues, hardware failures, security threats, and capacity problems. Automated health checks run continuously, and our team is alerted immediately when thresholds are breached. Problems are identified and addressed before they impact your users, maintaining the uptime that your Raleigh-Durham business depends on for daily operations.
Patch Management & Updates
Unpatched servers are the leading cause of security breaches. PTG manages operating system patches, application updates, and firmware upgrades across your server environment. Updates are tested before deployment, applied during maintenance windows to minimize disruption, and verified post-installation. Your servers stay current and secure without disrupting business operations.
Security Hardening
PTG configures servers with security best practices including least-privilege access controls, firewall rules, encryption, audit logging, and intrusion detection. Every server is hardened according to CIS benchmarks and industry-specific compliance requirements. Whether you run Windows Server, Linux, or Unix, PTG ensures your server environment meets the security standards your Triangle-area business requires.
Server Support Overview Questions Answered
Does PTG support both Windows and Linux servers?
Yes. PTG provides expert support for Windows Server, Linux (Ubuntu, CentOS, Red Hat, Debian), and Unix environments. Our team holds certifications across multiple platforms and can manage heterogeneous server environments with ease.
Can PTG manage servers located at our office?
Yes. PTG manages servers regardless of location — your office, a colocation facility, or the cloud. Remote monitoring and management tools give us full visibility and control, with on-site visits available throughout the Triangle when hands-on work is required.
What is included in managed server support?
Managed server support includes 24/7 monitoring, patch management, security hardening, backup verification, performance optimization, capacity planning, and unlimited support requests. Everything needed to keep your servers running securely and reliably is covered under a predictable monthly fee. Call 919-348-4912 for pricing.