Managed IT Services in Apex, NC
Apex — the “Peak of Good Living” — has grown from a quiet railroad town into one of the fastest-expanding tech suburbs in the Research Triangle. Petronella Technology Group, Inc. delivers proactive IT management, layered cybersecurity, cloud strategy, and strategic technology planning for Apex businesses that need enterprise-grade infrastructure without enterprise-level overhead. Backed by 30+ years of experience and 2,500+ clients served since 2002.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • Zero Breaches Among Clients Following Our Security Program
Technology That Matches Apex’s Rapid Growth
Apex’s population has more than doubled since 2010, and the businesses moving here need IT that scales just as fast.
Scales with Your Growth
Apex businesses are expanding rapidly. Our managed IT plans flex with your headcount — add five employees or fifty, and your monitoring, security, and support capacity adjust seamlessly without renegotiating contracts or deploying new infrastructure from scratch.
Defense-Ready Security
Apex’s proximity to Fort Liberty and the defense contracting corridor means many local firms handle controlled unclassified information. Our CMMC-ready security stack — EDR, SIEM, MFA, encrypted backups — meets the requirements of defense and government supply chains.
99.9% Uptime Guarantee
Proactive 24/7 monitoring catches failing hardware, certificate expirations, and bandwidth issues before your Apex team notices. We keep your operations running around the clock with enterprise-grade RMM and NOC coverage.
Flat Monthly Pricing
Replace unpredictable break-fix invoices with a single monthly fee covering everything — monitoring, security, help desk, on-site visits, backups, and strategic planning. Apex businesses budget with confidence, not surprises.
IT Management Built for Apex’s Booming Economy
Apex has earned its reputation as one of the best places to live in America — Money Magazine, WalletHub, and Niche have all ranked it among the top communities in the nation. The town’s population has surged past 75,000, fueled by the same forces driving the broader Research Triangle boom: proximity to RTP, world-class universities, and an educated workforce drawn to the area’s quality of life. The historic downtown along Salem Street has been revitalized with restaurants, boutiques, and co-working spaces, while new commercial developments along US-64 and NC-55 attract technology firms, professional services companies, and healthcare practices.
Apex sits at a strategic crossroads. The Beaver Creek Commons and Apex Peakway corridors host a growing cluster of technology companies, engineering firms, and defense subcontractors. Fort Liberty — formerly Fort Bragg — is less than an hour south along US-1, making Apex a natural home for companies that serve the military and hold Department of Defense contracts requiring CMMC compliance and NIST 800-171 controls. The Friendship community to the south and the Holly Springs border to the west are seeing rapid commercial construction, with new office parks filling as quickly as they are built.
For Apex businesses, technology is the backbone of daily operations. An engineering firm on Apex Peakway cannot afford CAD server downtime during a project deadline. A dental practice near Beaver Creek needs HIPAA-compliant systems that protect patient records. A defense subcontractor handling CUI must demonstrate continuous compliance or risk losing contracts. Managed IT services from Petronella Technology Group, Inc. give Apex organizations the proactive, secure, and compliant technology infrastructure they need — without the overhead of building an internal IT department.
As AI transforms business operations in 2026, Apex companies are exploring how automation and machine learning can improve efficiency. Our AI services, including AI strategy consulting and AI implementation, help Apex businesses adopt AI securely and compliantly, with governance frameworks that protect your organization as regulations evolve.
Managed IT Services for Apex Organizations
Every service is included in our fully managed plans. No surprise fees, no per-ticket charges.
24/7 Proactive Monitoring & NOC
Our Network Operations Center watches every server, workstation, router, switch, firewall, and cloud subscription in your Apex environment around the clock. Enterprise-grade RMM agents stream telemetry in real time. When a UPS battery in your server closet starts failing or CPU utilization spikes on your file server at 2 a.m., we see it and respond before your team arrives in the morning.
Proactive monitoring slashes unplanned downtime by up to 85 percent. For growing Apex businesses where every hour of productivity counts, that reliability translates directly into revenue protected and deadlines met. We handle patch management, firmware updates, certificate renewals, and configuration baseline enforcement as part of every monitoring engagement.
Help Desk & On-Site Support
When an Apex employee cannot access SharePoint, when a printer goes offline before a client meeting, or when a new hire needs a workstation configured on day one, our U.S.-based help desk resolves it fast. The majority of tickets are closed on the first call. We support Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, and the specialized applications your industry requires.
For issues that need hands-on resolution, we dispatch field engineers to your Apex location. Our Triangle headquarters puts us within easy reach of offices on Apex Peakway, along US-64, in Beaver Creek, and throughout the expanding commercial corridors south toward Holly Springs. Average remote resolution is under 20 minutes. Average on-site arrival within western Wake County is under 60 minutes.
Cybersecurity & CMMC Compliance
Apex’s proximity to Fort Liberty and the defense technology corridor along US-1 means many local businesses hold contracts involving Controlled Unclassified Information. The Cybersecurity Maturity Model Certification now requires third-party assessment, and enforcement is tightening with every contract cycle. Craig Petronella holds the CMMC Certified Registered Practitioner credential, making Petronella Technology Group, Inc. one of a select number of Triangle firms qualified to guide organizations through CMMC preparation.
Beyond CMMC, our Managed Security Services deploy next-generation firewalls, Endpoint Detection and Response on every device, DNS filtering, email security with anti-phishing sandboxing, SIEM for log correlation, dark web monitoring, and mandatory MFA. Whether your Apex business needs CMMC, HIPAA, SOC 2, PCI DSS, or NIST 800-171 compliance, we build it into your IT foundation from day one.
Zero breaches among clients following our security program — a track record that Apex defense contractors and healthcare practices can depend on.
Cloud Migration & Management
Many Apex businesses are cloud-first or moving in that direction. We plan and execute migrations to Microsoft 365, Azure, and AWS with minimal disruption. Our workload assessment maps dependencies, identifies licensing optimizations, and flags data that must remain on-premises for compliance — particularly important for defense contractors handling CUI in GovCloud environments.
Post-migration, we manage your cloud estate: right-sizing compute resources, enforcing security baselines, configuring Conditional Access policies, monitoring spending, and ensuring backup integrity. For Apex firms operating hybrid environments with both on-premises servers and cloud workloads, we architect seamless connectivity so your team experiences one unified IT environment.
Backup, Disaster Recovery & Business Continuity
Hurricanes, ice storms, and ransomware do not discriminate by town size. We implement encrypted, image-based backups that replicate to geographically separated data centers so a regional event cannot destroy both your production systems and your recovery copies. Instant virtualization enables us to spin up a virtual copy of a failed server from the latest backup image, restoring Apex business operations in minutes rather than days.
We test restores on a scheduled cadence and deliver documented results — a compliance requirement for CMMC, HIPAA, and SOC 2 that many providers neglect. Our business continuity planning includes communication trees, failover procedures, and remote-work activation playbooks tailored to your Apex office environment.
Virtual CIO & Growth Planning
Apex businesses are growing fast, and technology decisions made today echo for years. Our Virtual CIO meets with your leadership quarterly to review infrastructure health, analyze help desk trends, benchmark security posture, evaluate emerging technologies including AI-powered solutions, and build a rolling three-year technology roadmap aligned with your expansion plans.
For Apex companies preparing to open a second location, hire aggressively, or pursue a government contract that requires CMMC certification, the vCIO provides the strategic planning to execute smoothly. We translate technical complexity into plain-language recommendations so decision-makers invest wisely at every stage of growth.
How We Onboard Apex Businesses
From assessment to full managed services in 30 days, with security protection from day one.
Discovery & Environment Assessment
We audit every device, server, cloud subscription, and application in your Apex environment. We evaluate your network topology, ISP reliability (Spectrum, AT&T Fiber, Google Fiber availability in your corridor), physical security, and compliance posture. For defense-adjacent firms, we assess NIST 800-171 and CMMC readiness. The assessment produces a prioritized remediation plan and transparent cost proposal.
Stabilization & Security Hardening
In the first two weeks we deploy monitoring agents, install EDR on every endpoint, enable MFA, configure DNS filtering, verify backup integrity, and remediate critical vulnerabilities. Your Apex business is protected from day one — no waiting months for security to be in place while your data sits exposed.
Full Managed Services Go-Live
By day 30, every system is documented, monitored, patched, and backed up. Your team receives help desk credentials, support training, and direct contact information for your dedicated account manager. We integrate with Microsoft Teams, Slack, or email so requesting support is effortless.
Ongoing Optimization & Strategic Reviews
Quarterly business reviews cover uptime metrics, security posture, help desk analytics, compliance status, and technology roadmap progress. We continuously optimize your Apex environment — right-sizing cloud spend, planning hardware refreshes, evaluating AI adoption opportunities, and ensuring compliance frameworks evolve with changing regulations.
Why Apex Businesses Trust Petronella Technology Group, Inc.
Craig Petronella — 30+ Years of IT & Security Leadership
Founder & CTO • Licensed Digital Forensic Examiner • CMMC Certified Registered Practitioner
Craig founded Petronella Technology Group, Inc. in 2002 to bring enterprise-grade technology and security to small and mid-size businesses across the Triangle. His CMMC Registered Practitioner credential is especially valuable for Apex companies in the defense supply chain. With 30+ years of experience spanning managed services, digital forensics, and regulatory compliance, Craig provides the strategic oversight that ensures every engagement is built on a foundation of security and accountability.
CMMC & Defense Expertise
Apex’s Fort Liberty connection means many local businesses need CMMC and NIST 800-171 compliance. We have guided dozens of organizations through the CMMC readiness process, building Plans of Action and Milestones and closing every gap before the C3PAO assessment begins.
Local, Not National
We are headquartered in the Triangle, not a national chain dispatching unfamiliar subcontractors. Our engineers know Apex — the ISP options along US-64, the new office parks on Peakway, and the growing commercial corridors toward Holly Springs. Local knowledge translates to faster response times and better recommendations.
AI-Ready Infrastructure
As Apex businesses explore AI, we help you adopt it securely. Our AI services integrate with managed IT to deliver AI implementation, governance, and compliance — ensuring AI deployments are protected and auditable.
No-Surprise Pricing
One monthly invoice covers monitoring, security, help desk, on-site support, backups, vCIO planning, and vendor management. No per-ticket fees, no after-hours surcharges, no hidden project costs. Apex businesses know exactly what IT costs before the quarter starts.
Frequently Asked Questions About Managed IT in Apex
Can you help Apex defense contractors achieve CMMC compliance?
Yes. Craig Petronella holds the CMMC Certified Registered Practitioner credential. We assess your current NIST 800-171 implementation, identify gaps, build a Plan of Action and Milestones, and work with your team to close every finding before the C3PAO assessment. For Apex companies serving Fort Liberty or other DoD contracts, CMMC readiness is a core competency of our practice.
How quickly can you be on-site in Apex?
Our average on-site arrival for urgent tickets in western Wake County, including Apex, is under 60 minutes. Remote support tickets are resolved in an average of 20 minutes or less. Our Triangle-based team knows the area and can reach offices along US-64, Apex Peakway, and the Beaver Creek corridor quickly.
What industries do you serve in Apex?
We serve Apex businesses across technology, defense contracting, engineering, healthcare, dental, legal, financial services, real estate, and professional services. Our compliance expertise spans CMMC, HIPAA, SOC 2, PCI DSS, and NIST frameworks, making us a fit for any regulated industry operating in the Apex area.
Do you support fast-growing companies that are adding staff quickly?
Absolutely. Apex is one of the fastest-growing towns in the Triangle and many of our clients here are scaling aggressively. Our managed IT plans adjust seamlessly as you hire — adding users to monitoring, deploying security agents on new devices, provisioning accounts, and updating documentation. We also handle new-hire workstation procurement and configuration so your team is productive from day one.
Can you help us move to the cloud?
Yes. We plan and execute migrations to Microsoft 365, Azure, AWS, and GovCloud with minimal business disruption. Our workload assessment identifies dependencies and compliance constraints before migration begins. For Apex defense contractors who need GovCloud for CUI, we ensure your cloud architecture meets CMMC and NIST 800-171 requirements.
Do you offer AI services for Apex businesses?
Yes. Our AI services division helps Apex businesses explore and implement AI securely. From AI strategy consulting to hands-on AI implementation, we ensure AI deployments are compliant with your industry’s regulations and protected by proper governance frameworks.
How is pricing structured?
Flat monthly fee based on your headcount and environment complexity. Every service — monitoring, cybersecurity, help desk, on-site support, backups, vCIO, vendor management — is included. No per-ticket charges, no after-hours premiums, no hidden fees. You know exactly what IT costs every month.
How fast can we get started?
Most Apex businesses are fully onboarded within 30 days. Security protection deploys in the first two weeks. Emergency situations — such as a ransomware event or a departing IT employee — can be fast-tracked with baseline monitoring and security within 48 hours.
Ready to Upgrade Your Apex IT?
Schedule a free consultation with Craig Petronella to assess your current environment, identify security and compliance gaps, and build a technology roadmap for growth. Join the 2,500+ organizations that trust Petronella Technology Group, Inc. to keep their businesses running, secure, and compliant.
Petronella Technology Group, Inc. • (919) 348-4912 • Raleigh, NC 27606 • BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients