What Are Unified Communications?
A basic definition of Unified Communications is "communications integrated to optimize business processes." Unified Communications, also known as UC, integrates real-time services like presence information, instant messaging or chat, video conferencing, telephony, data sharing, speech recognition, and call control with non-real-time communication services like unified messaging. Unified messaging includes e-mail, integrated voicemail, fax, and SMS. Unified Communications is made up of a set of products, providing a unified user-experience and user-interface across media types and multiple devices.
Benefits of Communications
Unfied Communications can send and receive the same message from one medium to another medium. Using Unified Communications, a person can recieve a voicemail messages, via a cell phone or an email, making it very convenient. A sender can even send a message real-time, via video call or text chat. However, a message can also be accessed non-real time through a variety of different media.