Home Services

You lead a busy life and your household reflects it - work, entertainment and relaxation - with today’s advancements in technology, these are all the things we (and our family members) can now do in the comfort of our own homes.  

TVs in the living room, kitchen, bedrooms and sometimes even the bathrooms. 

Work and personal computers for you, your spouse, your children, your family.

Cell phones, tablets, gaming systems, nesting thermostats, smart doorbells, not  to mention standard fax machines and landlines… 

And you wonder why your network has constant performance issues?  With so much going on, who has the time or energy to make sure your wired devices are performing at their best? 

Fortunately for you and your household, Petronella Technology Group (PTG) does!

Hectic households call for solutions that simplify our lives, which is why PTG offers you and your family our suite of Home Managed Security Overview packages.

For families like yours, old, outdated and/or cheap computers and networking gear just won’t cut it.*  And neither will standard network services.

PTG’s Home Managed Security Overview Essentials Package

WIth PTG’s Home Managed Security Overview Essentials Package, your household will receive

Proactive Maintenance: Maintenance is key to running your infrastructure as trouble-free as possible. With our state-of-the-art monitoring system, we have a real-time look at your IT infrastructure. Monitoring allows us to know when something is wrong and fix the problem, possibly even before you know there is an issue.

  • Hardware early failure detection
  • Automated log monitoring and repairs
  • Monitor critical services for failure
  • Periodic maintenance tasks

Managed Security: In today’s world, cybersecurity is crucial to protecting your company and customer data. Long gone are the days of set it and forget it. Our managed security is achieved through a layered security method.

  • Managed Antivirus
  • Web filtering 
  • First and Third Party Patch Management
  • Monitored Ransomware Detection with auto isolation
  • Monitor and Maintain security policies (Plus Feature)
  • Scheduled external vulnerability scans (Plus Feature)
  • Managed Data Security (Plus Feature)

Data Protection Technology is crucial in today’s business world but without the data created, it is worthless. Data theft and loss happen and we have methods to help lessen the likelihood and help keep your valuable asset safe.

  •  Prevent Data theft via unauthorized cloud services
  •  Prevent data theft via portable media (Plus feature)
  •  Allow only authorized thumb drives (Plus Feature)
  •  Ransomware Detection with auto isolation (Plus Feature)
  •  Extended Data Protection with Petronella Backup
  •  Backup
  • Disaster Recovery
  • Data Protection

Reporting and Documentation: Knowing information about your IT infrastructure is important if your business is required to comply with certain regulations or compliance groups. With PTG, we offer in-depth reporting and documentation.

  • Login and logout audit reports (HIPAA and PCI compliance requirement) (Plus Feature)
  • Hardware and software inventory
  • License Management
  • Performance reports to determine bottlenecks

Self-Led User Training: While PTG services offer a wide range of protections to help employees succeed, there are certain risks that only a human can help mitigate. We give PTG clients access to PTG University which has self-led lessons on hot topics including Email Phishing, Social Media Phishing and many social engineering techniques criminals use.

  • User Training for common phishing techniques
  • An initial in-person training session for all staff members
  • Periodic emails highlighting new threats and how to spot them
  • (Security Awareness Training Basic) – Knowbe4 would be for Premium/elite. Bigger Brains would be a cross sell option for users needing to learn Microsoft Office, etc.

Unlimited Support: Tired of being billed for every hour? Every phone call? Email? With our PTG plan, we offer 24/7 unlimited remote support (Plus Feature). On-site support is available with a prepaid block of four hours - $1,000. (Premium Feature). This is truly like having your very own IT department at your disposal.

  • Priority Support
  • Easy-to-use Ticketing System
  • Local Engineers that speak your language
  • Support for Peripherals (Printers, Scanners, etc.)

And if the features of PTG’s Home Managed Security Overview Essentials Package sill aren’t enough for your busy life, we have:

PTG’s Home Managed Security Overview PLUS Package

This package includes all of the life-simplifying benefits offered above, in addition to 24/7 remote support.  This means no matter what time of night your network is compromised, Petronella Technology Group will be here to help.

PTG’s Home Managed Security Overview PREMIUM Package

This package has it all!  You get the features of the PTG’s Home Managed Security Overview PLUS Package and PTG’s Home Managed Security Overview PLUS Package, in addition to Elite Security Awareness Training.

*Please note that these packages are not compatible with ALL equipment, especially if you have ten or more devices on your network.  All three packages include an equipment assessment which provides:

  • Guidance on the correct equipment to purchase
  • Preconfiguration of equipment if new equipment is necessary
  • Installation of the new equipment