How is managed IT different from break-fix support?

Break-fix is reactive. You call when something breaks, and you pay per incident. Managed IT is proactive. We monitor your systems 24/7, prevent problems before they occur, and provide unlimited support for a flat monthly fee. The result is less downtime, better security, and more predictable costs.

What size businesses do you serve?

We serve small and medium-sized businesses across the Triangle, typically organizations with 10 to 250 employees. Our services are scalable, so they grow with your business.

Can you support remote and hybrid workers?

Absolutely. Our managed IT services are designed to support today's distributed workforce. We manage VPN access, cloud collaboration tools, endpoint security for remote devices, and provide help desk support regardless of where your employees are working.

What happens during the onboarding process?

We begin with a comprehensive assessment of your current IT environment to understand your systems, identify vulnerabilities, and document your infrastructure. We then develop a transition plan that minimizes disruption to your operations. The typical onboarding process takes two to four weeks, during which we deploy our monitoring tools, implement security improvements, and train your team on how to reach our help desk.

Do you require long-term contracts?

We offer flexible contract terms because we believe our clients should stay with us because of the value we provide, not because of a contract. We are confident that once you experience the difference proactive managed IT makes, you will not want to go back to the break-fix model.

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Managed IT

MANAGED IT SERVICES IN RALEIGH-DURHAM

Proactive IT management that keeps your systems running, your data secure, and your team productive.

CMMC Registered Practitioner Org | BBB A+ Since 2003 | 23+ Years Experience

Schedule a Consultation Call 919-348-4912

Our Model

Proactive vs. Reactive

Replace unpredictable break-fix with a proactive, all-inclusive managed IT service.

What We Manage

Network monitoring and management
Server and workstation maintenance
Patch management and updates
Help desk and user support
Backup and disaster recovery

What You Get

Predictable monthly IT costs
Reduced downtime and disruptions
Enterprise-grade security
Compliance-ready infrastructure
Strategic IT planning

FAQ

Frequently Asked Questions

What does managed IT include?

Our managed IT service includes 24/7 monitoring, help desk support, patch management, backup management, vendor coordination, security management, and strategic IT planning.

How much does managed IT cost?

Pricing is based on the number of users and devices in your environment. Contact us for a customized quote.

Can we keep our current systems?

In most cases, yes. We evaluate your existing infrastructure and work with what you have while recommending strategic upgrades where needed.

Get Started

Ready to Get Started?

Contact our team for a free consultation. No pressure, no obligation.