Managed IT Services in Raleigh-Durham, NC
Technology is the backbone of modern business, but managing it effectively demands specialized expertise, constant vigilance, and significant resources that most organizations cannot sustain in-house.
Technology is the backbone of modern business, but managing it effectively demands specialized expertise, constant vigilance, and significant resources that most organizations cannot sustain in-house. For businesses across the Raleigh-Durham area and the Research Triangle, Petronella Technology Group provides comprehensive managed IT services that keep your systems running smoothly, your data secure, and your team productive. We do not wait for things to break. We prevent problems before they happen, so you can focus on growing your business instead of fighting fires.
Our managed IT model replaces the unpredictable, reactive break-fix approach with a proactive, all-inclusive service that delivers better reliability, stronger security, and more predictable costs. With more than two decades of experience serving Triangle businesses, we understand the unique technology challenges facing organizations in Raleigh, Durham, Chapel Hill, Cary, and throughout the region.
Stop Waiting for Your Technology to Break
The traditional break-fix model is fundamentally flawed. It creates a perverse incentive where your IT provider only gets paid when something goes wrong. Under this model, you wait for a problem to occur, then call for help and hope it can be fixed quickly. Every hour of downtime costs your business money in lost productivity, missed opportunities, and frustrated customers.
Managed IT services from Petronella flip this equation entirely. We monitor your systems 24/7, identify potential issues before they cause problems, and resolve them proactively. The result is dramatically less downtime, fewer disruptions, and a technology environment that actually supports your business goals rather than hindering them.
The difference is measurable. Organizations that adopt proactive managed IT services experience up to 85 percent fewer critical incidents, according to industry research. That translates directly to more productive employees, happier customers, and a healthier bottom line.
What Our Managed IT Services Include
Our managed IT services are designed to be comprehensive, covering every aspect of your technology environment so you have a single point of contact for all IT needs. Our services include:
24/7 Monitoring and Management
Our team monitors your entire IT environment around the clock, using advanced tools and our AI agent Eve to detect and respond to issues in real time. We monitor servers, workstations, network equipment, cloud services, and critical applications. When an issue is detected, our team is alerted immediately and begins working on resolution, often before you even know there is a problem.
Help Desk Support
Your employees get access to our responsive help desk for any technology questions or issues. Whether it is a password reset, a software installation, a printer problem, or a connectivity issue, our team provides fast, friendly, professional support. Most issues are resolved remotely within minutes, minimizing disruption to your workflow.
Patch Management and Updates
Unpatched software is one of the most common entry points for cyberattacks. Our patch management service ensures that operating systems, applications, and firmware are kept up to date with the latest security patches and updates. We test patches before deployment and schedule updates during off-hours to avoid disrupting your operations.
Backup and Disaster Recovery
Data loss can be catastrophic for any business. Our managed backup service ensures that your critical data is backed up regularly, stored securely, and tested frequently to verify recoverability. We design and implement disaster recovery plans that minimize downtime and data loss in the event of a hardware failure, natural disaster, or cyberattack.
Network Management
We design, implement, and manage your network infrastructure to ensure optimal performance, reliability, and security. This includes firewalls, switches, routers, wireless access points, and VPN connections. We monitor network traffic for performance issues and security threats, and we ensure your network is properly segmented and configured to support your business needs.
Cloud Services Management
Whether you are using Microsoft 365, Google Workspace, Azure, AWS, or other cloud platforms, we manage your cloud services to ensure optimal performance, security, and cost efficiency. We handle user provisioning, license management, security configuration, and ongoing optimization.
Vendor Management
Dealing with multiple technology vendors can be time-consuming and frustrating. We serve as your single point of contact for all vendor relationships, handling procurement, licensing, support escalation, and contract management on your behalf. When something goes wrong with a third-party product or service, we handle the vendor communication so you do not have to.
Strategic IT Planning
Technology should be a strategic asset, not just a cost center. Our virtual CIO services provide strategic technology planning and guidance, helping you align your IT investments with your business goals. We conduct regular technology reviews, develop multi-year IT roadmaps, and help you make informed decisions about technology investments.
Security-First Managed IT
What sets Petronella apart from other managed IT providers in the Triangle is our deep cybersecurity expertise. Many managed IT companies treat security as an afterthought or an add-on service. At Petronella, security is woven into everything we do. Every managed IT client benefits from our 39-layer ZeroHack Cyber Safety Stack, which includes:
- Next-generation endpoint protection and EDR
- Advanced email security and anti-phishing
- Multi-factor authentication across all critical systems
- DNS filtering and web content filtering
- Privileged access management
- Security awareness training for your employees
- 24/7 monitoring by our AI agent Eve
- Regular vulnerability scanning and patch management
- Encrypted backup and disaster recovery
This integrated approach means that your IT management and your cybersecurity are not siloed. They work together as a unified defense, providing better protection at a lower total cost than managing these functions separately.
With Managed IT from Petronella, You Can Expect
- Peace of mind: Your systems are monitored 24/7 by experienced professionals and our AI agent Eve, so you can sleep soundly knowing your technology and data are protected.
- Less downtime: We identify and fix issues before they cause problems, dramatically reducing the number of outages and disruptions your business experiences.
- Fewer disruptions: We provide most services remotely or schedule them during off-hours, so your team can work without interruption.
- Predictable budgeting: Our all-inclusive, flat-rate pricing eliminates surprise IT expenses and makes budgeting straightforward. Hardware, software, support, and security are all included in a single predictable monthly fee.
- Better security: Every client benefits from our 39-layer security stack, so you get enterprise-grade protection without the enterprise price tag.
- Strategic guidance: Our virtual CIO services help you make smart technology decisions that support your business goals.
Additional Services
Beyond managed IT, Petronella Technology Group offers a full range of technology and cybersecurity services to help your business thrive:
- NIST and HIPAA compliance assessments and training
- Penetration testing and vulnerability assessments
- Digital forensics and incident response
- Ransomware prevention and recovery
- PCI DSS compliance
- Encryption and data protection
- Business continuity planning
- Website hosting and management
- AI and automation consulting
Frequently Asked Questions
How is managed IT different from break-fix support?
What size businesses do you serve?
Can you support remote and hybrid workers?
What happens during the onboarding process?
Do you require long-term contracts?
Ready to Get Started?
Contact Petronella Technology Group for a free consultation.
Schedule Your Free AssessmentOr call 919-348-4912
Why Choose Petronella Technology Group
Petronella Technology Group has been a trusted IT and cybersecurity partner for businesses across Raleigh, Durham, Chapel Hill, Cary, Apex, and the Research Triangle since 2002. Led by CEO Craig Petronella, a Licensed Digital Forensic Examiner, CMMC Certified Registered Practitioner, and MIT-certified professional in cybersecurity, AI, blockchain, and compliance, PTG brings deep expertise to every engagement.
With BBB accreditation since 2003 and more than 2,500 businesses served, PTG has the experience and track record to deliver results. Craig Petronella is an Amazon number-one best-selling author of books including "How HIPAA Can Crush Your Medical Practice," "How Hackers Can Crush Your Law Firm," and "The Ultimate Guide To CMMC." He has been featured on ABC, CBS, NBC, FOX, and WRAL, and serves as an expert witness for law firms in cybercrime and compliance cases.
PTG holds certifications including CCNA, MCNS, Microsoft Cloud Essentials, and specializes in CMMC 2.0, NIST 800-171/172/173, HIPAA, FTC Safeguards, SOC 2 Type II, PCI DSS, GDPR, CCPA, and ISO 27001 compliance. Our forensic specialties include endpoint and networking cybercrime investigation, data breach forensics, ransomware analysis, data exfiltration investigation, cryptocurrency and blockchain analysis, and SIM swap fraud investigation.
How PTG Managed IT Services Work
PTG managed IT services provide businesses with a complete technology management solution that replaces or supplements in-house IT staff. Our approach begins with a thorough technology assessment and documentation of your entire IT environment, including hardware, software, network infrastructure, cloud services, and security controls. This creates a comprehensive baseline that enables proactive management and rapid troubleshooting when issues arise. We document everything so that your technology environment is never dependent on a single person's knowledge.
Our proactive monitoring systems watch your servers, workstations, network equipment, and cloud services around the clock, identifying and resolving potential problems before they impact your business. Automated alerts notify our team of hardware failures, software errors, security events, backup failures, and performance degradation. Many issues are detected and resolved automatically through our management platform, while others are escalated to our technicians for manual intervention. This proactive approach typically prevents more than eighty percent of the IT problems that plague businesses relying on reactive support models.
When your employees need help, our help desk provides responsive support through multiple channels including phone, email, chat, and remote desktop assistance. Our technicians are experienced professionals who resolve most issues on the first contact, minimizing downtime and keeping your team productive. For issues that cannot be resolved remotely, we dispatch on-site technicians throughout the Research Triangle area. Our ticketing system tracks every request from submission to resolution, providing full transparency into support activities and response times.
Beyond day-to-day support, PTG provides strategic technology guidance through our virtual CIO and virtual CISO services. Our technology advisors work with your leadership team to develop IT roadmaps, evaluate technology investments, plan for growth, and align technology strategy with business objectives. Regular technology reviews ensure that your infrastructure remains current, secure, and capable of supporting your business as it evolves. This strategic partnership ensures that technology serves as a competitive advantage rather than a source of frustration and unexpected costs.
Our Approach to Cybersecurity
At Petronella Technology Group, cybersecurity is not just about installing antivirus software or setting up a firewall. We take a comprehensive, layered approach to security that addresses people, processes, and technology. Our methodology is built on industry-standard frameworks including NIST Cybersecurity Framework, CIS Controls, and MITRE ATT&CK, ensuring that your security program is aligned with the same standards used by Fortune 500 companies and government agencies. Every engagement begins with a thorough assessment of your current security posture, followed by a prioritized remediation roadmap that addresses your most critical risks first.
Our security operations team provides continuous monitoring through our Security Information and Event Management platform, which correlates events across your entire environment to detect threats in real time. When a potential threat is identified, our analysts investigate and respond immediately, often containing threats before they can cause damage. This proactive approach dramatically reduces the risk of successful cyberattacks and provides the rapid response capability that is essential in today's threat landscape.
We believe that employee awareness is one of the most important layers of defense. Human error remains the leading cause of data breaches, and no amount of technology can fully compensate for untrained employees. PTG provides comprehensive security awareness training programs that educate your team about phishing, social engineering, password security, data handling, and incident reporting. Our training programs include simulated phishing campaigns that test employee readiness and identify areas where additional education is needed, helping organizations build a strong security culture from the ground up.
Beyond prevention, PTG prepares organizations for the reality that breaches can occur despite the best defenses. Our incident response planning services help businesses develop, document, and test response procedures so that when an incident does occur, your team knows exactly what to do. From tabletop exercises to full incident simulations, we ensure that your organization is prepared to respond quickly and effectively, minimizing damage, preserving evidence, and meeting all regulatory notification requirements within required timeframes.
Ready to Get Started?
Contact Petronella Technology Group today for a free consultation. Serving Raleigh, Durham, Chapel Hill, and the Research Triangle since 2002.
919-348-4912 Schedule a Free Consultation5540 Centerview Dr., Suite 200, Raleigh, NC 27606