IT Support, Helpdesk IT Support and IT Maintenance

Many small businesses in Raleigh-Durham, NC find it challenging to deploy, maintain, and protect their technology. Whether you’re looking to:

• keep IT costs predictable,
• avoid unexpected downtime,
• communicate more effectively or
• make a plan for business continuity.

Petronella Technology Group, Inc. has a solution for you.

With Managed IT Services, Helpdesk IT Support & IT Maintenance from Petronella Technology Group, Inc., you get 24/7 Montitoring and Alert Analysis of event logs, performance metrics and processes to determine the steps required to resolve hardware, operating system and application issues.

Our state-of-the-art technology can monitor:

• Microsoft Windows
• Linux
• Apple OS X
• SNMP & ICMP devices such as network printers, routers and firewalls
• Mobile devices including Android & iOS
• VMware virtualization
• Hyper-V virtualization

System Health Monitoring

• Comprehensive Proactive Intelligent Alert Monitoring: Alerts are based on conditional monitoring configured by our network engineers that continuously capture, document and update the monitoring system.
• Alert Analysis: For every alert that is generated, there is a knowledge base entry recommending a resolution to the issue. This limits the troubleshooting required and speeds resolution time for server alerts.
• SNMP Monitoring: Network devices such as printers, UPSs, Routers and Firewalls.
• Backup Monitoring
• Partner-defined monitoring of third party applications
• Server profiling and inventory management

Maintenance

• Patch management: Configure, deploy and view all Microsoft patches security related a non-security related. Microsoft patching has become a critical and time-consuming task. While automatic updates simplify patch deployment, Petronella will test patches to ensure they are reliable before adding them to automatic deployments.

We have an extensive portfolio of services.  Contact us to discuss how we can work with you.

Listen to what our customers say about us.

We love using Petronella Computer Consultants, Inc. They provide great services, explain technical information in laymen terms and are always there for us!

Very few of my clients have turned out to be such generous, technically rich and helpful. “Craig is one of my early clients when I started freelancing. Very few of my clients have turned out to be such generous, technically rich and helpful. He can get the work done from a person without unnecessarily putting pressure. Always enjoy working with Craig.