Free Cybersecurity Consultation
Get a Free IT Assessment and Discover What Is Holding Your Business Back
Is your technology driving your business forward or dragging it down? Petronella Technology Group has spent over 22 years helping more than 2,500 businesses across Raleigh, Durham, RTP, and the entire Triangle region transform their IT from a constant source of frustration into a powerful competitive advantage. Our free, no-obligation IT assessment reveals exactly where your infrastructure is vulnerable, inefficient, or costing you more than it should, and provides a clear roadmap for fixing it. Stop guessing about your IT and start making data-driven decisions that accelerate growth.
★★★★★ 4.7/5 on Google
|
BBB Accredited Since 2003
|
2,500+ Businesses Served
Sound Familiar?
IT Problems That Are Costing Triangle Businesses Time, Money, and Growth
For too many businesses in Raleigh, Durham, and the Research Triangle Park, IT has become a bottleneck rather than a business enabler. Small and mid-sized companies struggle with aging infrastructure that crashes at the worst possible moments, IT support that takes hours or days to respond, cybersecurity gaps that leave sensitive data exposed, and technology costs that seem to climb every year without any corresponding improvement in performance or reliability. The hidden cost of poor IT management goes far beyond the repair bills. It shows up in lost productivity when employees cannot access their tools, missed revenue when systems go down during peak business hours, damaged client relationships when communication fails, and strategic opportunities lost because your technology simply cannot keep pace with your ambitions. If any of these frustrations sound familiar, you are not alone, and there is a better way.
When a critical system goes down, every minute counts. Yet many Triangle businesses wait hours or even days for their IT provider to respond, let alone resolve the issue. Meanwhile, employees sit idle, deadlines slip, and customers grow impatient. Your IT support should be faster than your problems.
Servers that crash during business hours, network connections that drop without warning, software that freezes in the middle of critical tasks. Unreliable technology erodes employee morale and client confidence simultaneously. The average small business loses over 500 hours per year to IT-related downtime.
Break-fix IT is a never-ending cycle of unexpected bills. One month it is a failed hard drive, the next it is a compromised email account that requires emergency remediation. Without proactive management and predictable pricing, budgeting for technology becomes an exercise in frustration.
Ransomware, phishing, data breaches, and compliance violations are not just enterprise problems. Small and mid-sized businesses in the Triangle are increasingly targeted because attackers know they often lack proper defenses. Without robust cybersecurity, one successful attack can threaten your entire business.
The PTG Approach
Proactive, Predictable IT Services That Actually Move Your Business Forward
Petronella Technology Group was founded on a simple belief: IT should be a strategic advantage, not a constant headache. For over 22 years, we have helped more than 2,500 businesses across Raleigh, Durham, Chapel Hill, Cary, Morrisville, and the entire Research Triangle transform their relationship with technology. Instead of reacting to problems after they disrupt your operations, PTG takes a proactive, systematic approach that prevents issues before they occur, optimizes performance continuously, and aligns your technology investments with your business objectives. Our managed IT services model replaces the chaos of break-fix support with predictable monthly costs, guaranteed response times, and a dedicated team that knows your environment inside and out.
What makes PTG fundamentally different from other IT providers in the Triangle is our comprehensive, full-stack methodology. We do not just fix computers; we become your complete technology department, handling everything from day-to-day helpdesk support and network management to cybersecurity, cloud strategy, compliance consulting, and long-term technology planning. Every client receives a dedicated account manager who serves as a single point of contact, a team of certified engineers who proactively monitor and maintain their environment, and quarterly business reviews that ensure technology continues to align with evolving business needs. This complete approach is why our client retention rate exceeds 95 percent year after year.
Assess & Understand
Every engagement begins with our comprehensive IT assessment. We audit your entire technology environment including hardware, software, network infrastructure, cloud services, security posture, and backup systems. We interview key stakeholders to understand business goals, pain points, and growth plans. This assessment is completely free, has no obligation attached, and delivers a detailed report that you keep regardless of whether you choose to work with us.
Stabilize & Secure
Based on assessment findings, we prioritize and address critical issues first, eliminating the problems causing the most pain and risk. This includes patching vulnerabilities, updating outdated systems, implementing proper backup and disaster recovery, deploying endpoint protection, and establishing monitoring for all critical infrastructure. Most clients experience a dramatic reduction in IT issues within the first 30 days.
Optimize & Manage
With the foundation stabilized, we shift to ongoing optimization and proactive management. Our team monitors your environment 24/7, resolves issues before they impact users, manages updates and patches on a disciplined schedule, and continuously tunes systems for peak performance. Helpdesk support is available via phone, email, and remote access with guaranteed response times.
Strategize & Grow
Technology should accelerate your growth, not constrain it. Through quarterly business reviews and strategic technology planning sessions, PTG ensures your IT investments are aligned with your business roadmap. Whether you are expanding to a new office, migrating to the cloud, adopting new collaboration tools, or preparing for a compliance audit, we provide the expertise and guidance to make smart technology decisions.
Full-Stack IT Services
Everything Your Triangle Business Needs from a Single Technology Partner
Managed IT Support & Helpdesk
Our managed IT support provides your business with a complete, outsourced technology department at a fraction of the cost of hiring in-house staff. Every employee in your organization gets access to our responsive helpdesk staffed by certified technicians who resolve the vast majority of issues remotely within minutes. For issues that require on-site support, our local Raleigh-based team can be at your door quickly because we are right here in the Triangle, not in some distant call center halfway across the country. We handle everything from password resets and printer troubleshooting to server administration and network management, ensuring your team stays productive and your systems stay running. Our service level agreements guarantee response times, and our client satisfaction scores consistently exceed 97 percent because we treat every ticket as a priority and every user as a valued client.
Network Design & Management
A reliable, high-performance network is the backbone of every modern business, yet many Triangle companies are running on infrastructure that was designed years ago for a fraction of their current demands. PTG's network engineering team designs, deploys, and manages enterprise-grade network infrastructure that delivers the speed, reliability, and security your business requires. We handle everything from structured cabling and wireless access point placement to firewall configuration, VLAN segmentation, VPN deployment, and bandwidth optimization. Our proactive network monitoring identifies performance degradation, security anomalies, and hardware failures before they cause outages, while regular firmware updates and configuration reviews ensure your network remains optimized and secure. Whether you have a single office in Raleigh or multiple locations across the Triangle and beyond, PTG ensures your network performs flawlessly every day.
Cloud Services & Migration
The cloud offers transformative potential for Triangle businesses, from reducing capital expenditures and enabling remote work to improving disaster recovery and scaling effortlessly with growth. But cloud migration done poorly can be just as disruptive as the problems it was supposed to solve. PTG provides expert cloud consulting, architecture design, and migration services for Microsoft 365, Azure, AWS, and hybrid cloud environments. We assess your current workloads, determine what should move to the cloud and what should stay on-premises, plan and execute the migration with minimal disruption, and manage your cloud environment on an ongoing basis. Our team handles licensing optimization, security configuration, backup integration, and cost management to ensure you get maximum value from every cloud dollar spent while maintaining the performance and reliability your business demands.
Cybersecurity & Compliance
Every PTG managed IT engagement includes enterprise-grade cybersecurity as a foundational component, not an expensive add-on. Our multi-layered security approach protects your business with next-generation endpoint protection, email security, multi-factor authentication, security awareness training, dark web monitoring, and 24/7 threat detection. For businesses with specific regulatory requirements, we provide comprehensive compliance consulting and implementation for HIPAA, CMMC, NIST CSF, SOC 2, PCI-DSS, and North Carolina data protection regulations. PTG has maintained a zero-breach (for managed security clients) record across all client environments for more than 22 years, a track record that speaks directly to the effectiveness of our security methodology. When you partner with PTG for managed IT, cybersecurity is built into every layer of your infrastructure from day one.
Backup & Disaster Recovery
Data loss and extended downtime can be catastrophic for any business, whether caused by ransomware, hardware failure, natural disaster, or simple human error. PTG implements comprehensive backup and disaster recovery solutions that ensure your critical data is always protected and your business can recover quickly from any disruption. Our approach includes automated daily backups of all critical systems with encrypted, off-site and air-gapped copies that cannot be compromised by ransomware. We verify backup integrity through regular automated restoration tests, not just backup completion logs, because a backup you cannot restore is worthless. Our disaster recovery plans include defined recovery time and recovery point objectives, documented procedures for various failure scenarios, and regular tabletop exercises that ensure your team knows exactly what to do when disaster strikes.
Strategic IT Consulting & vCIO
Technology decisions have a direct impact on your bottom line, your competitive position, and your ability to grow. PTG's virtual Chief Information Officer service provides your business with executive-level technology leadership without the six-figure salary. Your dedicated vCIO develops a multi-year technology roadmap aligned with your business strategy, conducts quarterly business reviews that track progress and adjust priorities, manages vendor relationships and contract negotiations to maximize value, advises on technology investments and build-versus-buy decisions, and ensures your IT spending delivers measurable return on investment. For Triangle businesses that want strategic guidance alongside operational excellence, our vCIO service bridges the gap between tactical IT support and boardroom-level technology leadership that drives real business outcomes.
Client Results
Why 2,500+ Triangle Businesses Trust PTG with Their IT
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912From two-person startups to organizations with hundreds of employees, PTG serves businesses of all sizes across healthcare, legal, financial services, manufacturing, nonprofits, government contracting, and professional services throughout the entire Raleigh-Durham-Chapel Hill Research Triangle region. Our scalable service model grows with your business, ensuring technology always supports rather than limits your ambitions.
Explore Our Services
IT Solutions Designed for How Triangle Businesses Actually Work
Every business has unique technology requirements shaped by its industry, size, growth trajectory, and operational complexity. PTG offers specialized IT service packages that address the specific challenges and goals of different business types across the Raleigh, Durham, and Research Triangle market. Explore our core service areas below to learn how PTG can tailor a solution that fits your organization perfectly and delivers measurable improvement from day one.
Responsive, reliable IT support for Triangle businesses that need fast problem resolution and friendly, knowledgeable technicians. Our helpdesk team handles everything from everyday user issues to complex infrastructure problems, providing consistent support that keeps your team productive and your systems running smoothly around the clock.
Comprehensive, fully managed IT services that replace the chaos of break-fix with proactive monitoring, maintenance, and strategic planning. PTG's managed IT service includes 24/7 monitoring, helpdesk support, cybersecurity, backup management, vendor coordination, and virtual CIO services, all for a predictable monthly fee.
Local IT support from a Raleigh-based team that understands the Triangle business community. PTG combines rapid remote support capabilities with fast on-site response for Raleigh, Durham, Cary, Apex, Morrisville, and surrounding areas. When you need help, we are minutes away, not hours.
The PTG Difference
What Makes PTG the Right IT Partner for Your Triangle Business
Choosing an IT provider is one of the most consequential decisions a business can make. The wrong choice means ongoing frustration, wasted money, and increased risk. The right choice means a technology environment that runs smoothly, scales effortlessly, and gives you a genuine competitive advantage. Here is why more than 2,500 Triangle businesses have chosen Petronella Technology Group and why they stay with us year after year.
-
22+ Years of Proven Local Expertise
PTG has been serving the Raleigh-Durham-RTP region since 2002. We understand the Triangle business community because we are part of it. Our longevity is a testament to the quality of our service, the depth of our expertise, and the strength of the relationships we build with every client. -
zero security breaches among clients following our security program Across 2,500+ Clients
Given escalating cyber threats, PTG has maintained a perfect security record across every client we have managed for over two decades. Cybersecurity is not an add-on for us; it is embedded in everything we do, from helpdesk procedures to network architecture to cloud deployments. -
Predictable, Transparent Pricing
No surprise bills, no hidden fees, no hourly charges that penalize you for having problems. PTG's managed IT services are delivered on a flat monthly rate that covers monitoring, maintenance, support, security, and strategic planning. You know exactly what you will pay every month. -
Guaranteed Response Times
Our service level agreements are not marketing promises; they are binding commitments backed by real accountability. We guarantee response times for every priority level, track performance meticulously, and report transparently to our clients. When you call PTG, a real person answers, and a qualified technician gets to work immediately. -
True Partnership, Not Just Vendor Relationship
PTG does not just manage your technology; we invest in understanding your business. Your dedicated account manager and vCIO become extensions of your leadership team, providing strategic guidance, proactive recommendations, and the kind of trusted advisory relationship that most IT providers simply cannot deliver.
Frequently Asked Questions
IT Services FAQs for Triangle Businesses
What is included in the free IT assessment?
How much do managed IT services cost for a small business?
What is the difference between break-fix IT and managed IT services?
How quickly does PTG respond to support requests?
Does PTG support remote and hybrid work environments?
Can PTG help migrate our business to the cloud?
Is cybersecurity included with PTG's managed IT services?
What industries does PTG serve in the Raleigh-Durham area?
How long does it take to onboard with PTG's managed IT services?
How do I get started with PTG?
Ready to Fix Your IT?
Claim Your Free IT Assessment Today
Stop settling for IT that holds your business back. PTG's free, no-obligation IT assessment gives you a clear, honest picture of your technology environment and a prioritized roadmap for improvement. In 22 years serving the Triangle, we have helped over 2,500 businesses transform their IT from a liability into a competitive advantage, all while maintaining zero security breaches among clients following our security program.
- Comprehensive network and infrastructure audit
- Cybersecurity vulnerability assessment
- Backup and disaster recovery evaluation
- Cloud readiness and optimization analysis
- Prioritized recommendations with clear pricing
Schedule Your Free IT Assessment
Serving Raleigh • Durham • Chapel Hill • Cary • RTP • The Entire Triangle
Ready to get started? Call us at 919-348-4912 or contact us online for a free consultation.
What Our Clients Say
"It's safe to say that Craig and his crew are cyber security wizards. No idea how they do it all, but if you need help with anything related to IT or security, go no further than Petronella Technology Group. Many thanks for all of your research and insight! I've personally witnessed the positive effects that cyber security awareness training can have on a business. All businesses should take this precaution and train their staff on what to do in the event of a security breach."